In today’s digital world, customer experience
is a key differentiator in the race to build
loyal relationships and maximize customer
lifetime value.
Today’s consumers expect to receive communication
that is relevant, easy to understand and tailored
to their life circumstances.
Communication is a key factor in providing
a personalized customer experience.
Artificial intelligence (or AI) is able to
take personalization one step further.
It provides the tools for the delivery of
highly personalized messages that support
and enhance the digital customer experience.
Why is this important for the enterprise?
Communication that is highly personalized
is proven to boost engagement, which provides
more opportunities for the organization to
increase the lifetime value of the customer.
AI technology uses big data to predict user
behavior based on past behavior or life circumstance
and determines which content will most likely
prompt the desired response . . . such as
a new subscription, an upsell or a repeat
purchase.
To build an AI-driven communication solution,
you need:
The ability to capture customer information
that is relevant
A data analytics tool
An artificial intelligence smart decisioning
engine
A multichannel digital communication platform
That’s where we come in
Striata’s digital communication platform
will deliver your personalized messages in
real-time
and pass engagement data back, to feed your
decision engine.
Our platform is multichannel, highly flexible
and capable of processing millions of messages
per day.
Sending hyper-personalized client communications
isn’t something for the future, it’s possible
today.
We know because we’ve made it happen.
Are you looking for digital communication
solutions that create exceptional customer
experiences?
Contact Striata today
www.striata.com
