OUT OUT A SYSTEM THAT RECORDS
CONVERSATIONS INSIDE THE STORE.
TOM WAIT IS LIVE IN PORTER RANCH
TO EXPLAIN.
REPORTER: PETER THE IDEA IS TO
PROVIDE BETTER CUSTOMER SERVICE.
THE QUESTION IS WHERE WOULD THE
DEVICES BE INSTALLED AND HOW
WILL CUSTOMERS HANDLE IT LACKS
WHAT YOU SAY INSIDE OF WALMART
MAY STAY IN WALMART.
WALMART'S HAS A PATENT FOR
LISTENING DEVICES.
THE DESCRIPTION OF THE SYSTEM
SAYS THAT THE ICE CAN BE USED TO
RECORD EMPLOYEES AND THE AUDIO
DATA COULD BE ANALYZED TO
DETERMINE WHETHER STAFFERS
PROVIDED SOLID CUSTOMER SERVICE.
IT'S SPARKING CONTROVERSY AMONG
CUSTOMERS.
IS GOING TO TURN PEOPLE AWAY.
THEY SHOULDN'T HAVE TO EASTER
UP A EASTER UP IN WALMART HAS
NOT ANNOUNCED PLANS TO ROLL OUT
THE NEW RECORDING SYSTEM.
THERE NEW DETAILS ABOUT HOW THE
DEVICES WOULD HANDLE RECORDINGS
OF CUSTOMERS CONVERSATIONS.
I FEEL LIKE MANAGEMENT SHOULD
BE THE ONE IN CHARGE OF THEIR
EMPLOYEES NOT JUST A COMPUTER.
WALMART RELEASED A STATEMENT IN
CONNECTION WITH A PATENT
APPLICATION.
WE ARE ALWAYS THINKING ABOUT NEW
CONCEPTS IN WAY THAT WILL HELP
US FURTHER ENHANCE THAT WE SERVE
CUSTOMERS BUT WE DON'T HAVE
FURTHER DETAILS TO SHARE.
NOT A LOT OF DETAILS ON WHERE
THEY WILL PUT THE DEVICES.
WITH A D THROUGHOUT THE STORE?
THOSE ARE QUESTIONS THAT HAVE
YET
