 This video will show you how to 
 troubleshoot your Wi-Fi connection 
 if you’re experiencing difficulties 
 trying to connect. 
 If you’re having 
 trouble connecting to Wi-Fi, 
 try restarting your modem. 
 Locate the ports on your modem, 
 you may need to 
 remove the modem stand, 
 and unplug the power cable 
 from the modem, 
 and restart any devices 
 you are trying to connect. 
 Then wait 30 seconds before 
 plugging your modem back in. 
 Once your modem and devices 
 have been reset, 
 ensure that your device’s 
 Wi-Fi ability is turned on. 
 Then find and connect to 
 your Wi-Fi network. 
 Unless you’ve changed your 
 name and password, 
 these details can be found on the 
 back or underneath your modem. 
 If you're still unable to connect, 
 you can try changing 
 the Wi-Fi channel. 
 Type 'mygateway' into the URL. 
 Select the Wi-Fi symbol. 
 And in the Wi-Fi channel 
 drop down menu 
 select a new channel. 
 Save the change. 
 Then try connecting again. 
 If you're still unable to connect, 
 you can reset your modem. 
 Using a paperclip, 
 press and hold the reset button 
 at the back of your modem 
 for 15 seconds. 
 Please note, doing this 
 will reset to factory settings, 
 overwriting any password changes, 
 Wi-Fi names etc. 
 Wait 2-5 minutes, 
 until your modem turns back on. 
 For ADSL modems, 
 you may need to re-enter your 
 username and password to re-connect.
 You can do this on the modem page by
 entering 'mygateway' into the URL. 
 If you're on NBN, 
 this is not required. 
 If you still can’t connect, 
 using a device connected 
 to the network, 
 check outages.telstra.com 
 to see if there are any disruptions 
 or outages that may be 
 affecting your service. 
 For more help, visit... 
