Travel Counsellors are a
premium travel business.
We have over 1,800 travel counsellors
globally across seven countries.
One of our biggest growth engines
is more travel counsellors
joining the global numbers.
So, recruitment is a really
important part of our business.
We had Dynamics already on-premise
but it wasn't really optimised
in properly nurturing those candidates
to get them across the line
and get them to join us.
We went through a selection process
and felt Dynamics was the right platform
but we weren't in the right version,
we weren't in the cloud
and we weren't really using all
the functionality and features
that were available to us.
The cloud version gave
us immediate benefits,
it allowed us to go mobile and
have the mobile app straightaway,
gave us Office 365
and Outlook integration
which just made the whole
communication channels
between our recruiters and our
candidates more integrated into the CRM.
Dynamics in the cloud does provide
that standardisation globally for us
which is really important.
It's a lower cost from our perspective
of infrastructure engineering,
we don't have to spend as
much time hosting everything
because Microsoft Azure
is behind the scenes,
24/7, doing that in the cloud for us.
When we migrated from Microsoft Dynamics
on-premise to online
it was a really seamless implementation
as far as the end users were concerned,
a lot of them didn't even
notice that we'd moved.
They came into work on the
Monday, following us doing it,
and they were just able to carry
on working as they normally would,
which has been a big success for us.
Dynamics now in the way that it has been
built helps us to do our jobs better
which is the most important thing for me
and I love that I get to
use it to its full potential.
Each of the franchise sales team
has access to a Power BI dashboard
so that they know how they're
performing on a daily basis
and where they might need to switch their
attention or focus on a different area.
Without these tools and without moving
Dynamics CRM to the cloud
we wouldn't have been able
to offer those kind of insights
and it's great to see that we're
adopting data as a growth enabler.
For the product set and
services that we require,
Microsoft offer almost a one-stop shop
that is most appropriate
to our business model,
most appropriate to our business needs,
and provides the scalability and
performance that we require.
for now and for our future.
We get the benefit of Microsoft's
future and what they're thinking.
They bring a wealth of knowledge
with potentials of technology,
of the kind of opportunities that
are available to us to use.
So, really it just aligns our roadmap
into Microsoft's roadmap.
We're fiercely passionate about being in
the Cloud with services like Dynamics.
because it will give us a
business advantage,
it will make an improvement to
everybody who works in the Head Office.
When I think about what the future holds;
how could I feel anything
other than excited?
