we had a customer who contacted us the
case on his watch was broken when it
came in we found out that it was a 25
year old g-shock in fact one of the
first ones that were released he had
this great emotional attachment to his
watch that have been on so many travels
and sailing trips that he had and he was
very disappointed that we couldn't
repair it and I sort of asked him
whether he would be interested in having
his watch displayed in our new store at
Carnaby Street where we were creating a
timeline of Casio products or he was
delighted and I think honored was
probably the word being a lover of a
Casio watch we replaced his watch with a
brand new updated version of his watch
so it's a great little story of
communicating and finding out the
stories about the watches and what they
do the human touch and customer carries
is very very important
