 If you are experiencing issues 
 with your fibre to the node 
 or fibre to the building 
 NBN connection, 
 watch this video to detect 
 and resolve any service issues. 
 If you have a fibre to the node 
 or fibre to the building connection,
 your modem will be plugged 
 directly into the wall. 
 Switch off the power to the 
 modem at the wall, 
 wait for 30 seconds, 
 then switch it back on. 
 If you still can’t 
 connect to the internet, 
 check the status and internet 
 LED lights. They should be green. 
 If they’re not green, 
 disconnect any phones 
 or other devices 
 plugged directly into the modem. 
 And any devices trying 
 to connect to the modem via Wi-Fi. 
 Then plug your computer 
 into the modem directly 
 with an Ethernet cable, 
 if you have one. 
 If the internet is working while 
 connected with an Ethernet cable, 
 it may be that your phone, 
 or one of your devices, 
 is interfering 
 with your connection. 
 To figure out which device 
 is causing the issue, 
 try reconnecting your devices 
 one at a time, 
 checking for dropouts 
 between each one. 
 To check your Wi-Fi, 
 disconnect your computer 
 from the Ethernet cable 
 and connect to the Wi-Fi. 
 If you can connect with an 
 Ethernet cable but not Wi-Fi, 
 please watch our Wi-Fi 
 troubleshooting video. 
 If you still can’t 
 connect to the internet, 
 check if there is a disruption 
 or outage affecting your service. 
 Using a data-enabled device, 
 go to "outages.telstra.com" 
 and enter your service address. 
 For more help, visit... 
