So I just got out of
the Yankees Padres game
with my family.
Had a lot of fun.
The Yankees won.
And there was a thought that I had
about business from this,
and it's if you think
about what they're doing
with baseball, and not just baseball,
all professional sports, they're trying
to shorten the length of the game,
and the reason's obvious.
Our attention span, as people,
has just gotten shorter
and shorter and shorter.
If we need to prioritize and
shorten the amount of time
that people take to get entertained,
think about how we should
do with customer service,
and with the sales process.
Our customers want us to
prioritize their time.
That means that we need
to make the systems
that they experience
faster and more efficient,
and that means that we need to have people
on the front line and prioritize
how important they are,
and give them the resources and the space
to be able to respond
quickly to customer concerns.
I've seen the studies on a new sales lead,
and if you don't respond
within the first five minutes,
your ability to close
that lead just drops right
off a cliff.
So, I'd love to hear
what your thoughts are
about how we can prioritize
the time of our customers
so that we can be more successful,
and go Yankees.
