Mythbusting
Our mythbusters bust some myths about our service
Myth: You are always on the side of the organisation you’re investigating.
Mythbusted
We investigate complaints without taking sides and look at information
from the complainant and the organisation before making a final decision.
Myth: You investigate hardly any complaints.
Mythbusted
In 2014-15, we completed over 4,000 investigations and
resolved nearly 900 other cases without the need for a full investigation.
Myth: Complaining doesn’t make a difference.
Mythbusted
A complaint can show where an organisation needs to make improvements
and we can make recommendations on how they can put things right
and stop the same mistakes happening again.
Myth: You are not open and transparent about your work.
Mythbusted
We deal with sensitive issues, which is why we investigate complaints in private
but we will be open with you about what to expect during an investigation.
We publish our performance data every month.
Myth: Your job is to stand up for the consumer.
Mythbusted
We are not an advocate or a consumer champion.
We’re an organisation that investigates unresolved complaints about
the NHS in England and government departments.
Check out some more mythbusters on our website: www.ombudsman.org.uk
