If you're hardwired LAN connection
isn't working,
check the internet driver and follow these steps.
Right click on the start menu and open the device manager.
Locate your internet driver by expanding network adapters
and look to see if there is an error symbol beside it.
If it has one, then do the following:
Install an up-to-date driver.
Using another device that has internet access,
go to Dell.com/support, enter its
service tag and click on drivers and downloads.
Verify the proper Windows version and then in category select network.
Now compare the name of the wireless or Ethernet driver of this device
with that of your computer's device manager.
Once confirmed, download and install it to a pendrive or SD card
and then install it on your computer.
Now go back into the device manager and check if the error symbol is still there.
If it is, go back to the Dell website and download and install one of the other driver options.
If the error symbol is gone, test your connection.
If you still have no internet connection, then open SupportAssist.
Use optimize network and click on run now.
If this doesn't work go into the troubleshooting tab
and click on I want to check a specific piece of hardware
and select the network card option.
When it's finished, try your connection.
If the problem persists,
contact one of our technical support agents for further assistance.
Whenever you need help or have questions
you can always reach out to us through
social media on
Facebook or Twitter
or join in a chat on the Dell Community
Forum.
Be sure to check out our other videos on this channel
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Thanks for watching!
