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- A lot of times, they
call into the main line,
which they'll get either myself or J.T.,
who is one of our production managers.
- They would contact us,
give us an idea of what
they're looking for.
A lot of people have a
building already or a site
and a lot of people don't.
- And then we will hand you off to either
Matt Rennerfeldt, Jon
Marco, or J.T. himself,
is beginning to take on some sales.
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- A lot of times it's a long conversation,
so you get to know where
they're coming from,
what their goals are and their desires.
And so, it’s like, okay, from that I
understand that it may make sense
for you to do it 20 barrel
or 30 barrel system.
Maybe it's a two vessel, maybe
it's a three, maybe a four.
- We just ask that
you send us, you know,
“I got a 30 X 100 foot space
and I'm looking at this system…”
So from there, we're able
to give them an idea
 
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of what it would look like
or what some of the
equipment set-ups could be.
- Essentially, what you want to do,
the beer that you want to make,
how much of it you want to make,
whatever you business model is,
is really going to drive
what we do equipment-wise.
You're not going to start
packaging right away,
or you are going to start
packaging right away,
or you're going to do it in phases.
There's so much that
goes into designing
 
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basically that initial quote.
This process goes through
revision after revision
after revision until we've met
your budgetary requirements,
your building requirements,
and your brewing requirements.
We call it the three B's.
And once we've landed
on all three of those,
then typically, we're at the
place where the next step
is for you two to sort
of pull the trigger on
getting equipment built.
And then the process, obviously goes on
through project management
from that point.
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You've said, "Yes."
The order is placed.
We immediately do layouts for
the equipment in your space,
in your building.
And we may have been doing
layouts prior to that,
but essentially, we
need to land on a layout
that works for you and so
once we have approval of that,
then we get into more
technical schematics,
utilities schematics.
- So we tell them exactly what kind of
electrical hook-ups they need.
Where it needs to be.
Glycol, steam, air,
water drains, everything.
We think of everything
so when it comes out,
when we come out to do the install,
everything's ready to go.
- So we do all of these
utility hook-up drawings,
send those to you, send
those to your contractors,
so they know where the
infrastructure needs to go.
- The customers that we've
worked with over the last year,
really, really enjoyed the
fact that we were hands-on.
Help them with their drawings,
helped them with their contractors.
- Typically at some point in this process,
I'm at your place.
I'm checking it out, I'm
getting eyes on your space.
We're looking at process flow
and we're making sure that
what we're doing makes sense.
- Electrical contractors,
plumbing contractors, architects,
on a daily basis for all of
these different customers.
Make sure that everybody's
on the same page
by the time that brewhouse
arrives for an installation.
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- Once they get their brewhouse
and all their tanks on site,
and they get them placed,
we have a checklist that
they go through to ensure
that everything's in place
prior to our technician
showing up and helping install.
- Then our installation team
just takes over after that
and works with the Brew
Master on getting everything
fine-tuned and getting
through his first brew.
- So we work with the Head
Brewer, the Master Brewer,
and walk through the passivation process,
cleaning the tanks, duel
water brew, duel full brew.
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- We have very knowledgeable staff here
that are happy to be on hand.
Sometimes they leave within a day's notice
if somethings going on, we'll be there.
- You know, if you have a steam
valve that goes out on you,
you can't brew.
And you can't sustain your business,
so you need that part the
same day or the next day
and nothing else is acceptable,
so we make that happen.
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- It's a long process,
I'd say about six months
from start to finish.
Depending on just a lot of factors.
Depending on how contracting
goes and renovations.
Or if it's a new building
or what we have on hand.
But, once we get the green light,
we give it a 100%, all the way.
- And there's nothing better
than handing over the keys,
saying, "It's your brewery, go get 'em."
And, "We're here for you.”
And so just to watch them light
up, I almost get choked up,
'cause I like to be a part of that process
of handing them the keys
and just watching them light up and go.
You know, getting that phone
call a week or two later going,
"Thank you. We're working."
Is a pretty good feeling.
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