Hi guys, David and David here from Payette
Forward and in this video we're going to explain
why your iPhone won't connect to Wi-Fi.
And before we begin we need to ask ourselves
one question: is your iPhone not connecting
to just one Wi-Fi network, or is it not connecting
to all Wi-Fi networks?
Because if it's not connecting to just one
like your home Wi-Fi network, it's probably
an issue with the Wi-Fi at home.
Yep.
So we'll need to address the home Wi-Fi.
If it's not connecting to any Wi-Fi network
at all, it's probably an issue with the iPhone
itself.
So this video will handle right every and
if you need to try to connect to a different
Wi-Fi network head to the local McDonald's
or Starbucks or Library.
They got a free Wifi network.
So step one.
We're going to restart your iPhone and restart
your wireless router.
Restarting your wireless router's pretty easy.
Just unplug it and plug it back in.
iPhones are a little bit different.
On an iPhone press and hold the side button
or the power button on your iPhone.
Sometimes we should also mention that people
if they have uh internet from Time Warner
Cable, which is now Spectrum or Those uh,
it's built into the cable modem that you're
uh cable provider gave you it's all one thing
a lot of the time Wi-Fi router plus the modem
totally.
So just turn off your iPhone Slide the power
off wait a few seconds.
Turn it back on pretty easy.
Step number 2, we're going to turn Wi-Fi off
back on.
Really advanced solution here.
Turn it off.
Turn it back on again.
Sometimes this fixes Wi-Fi.
Open the settings app tap Wi-Fi tap the switch
next to Wi-Fi at the top of the screen wait
a few seconds tap switch again.
Turn it back on.
You can also turn off Wi-Fi from control center
or by using Siri.
Let me just say one thing real quick to in
the upper left-hand corner of the screen if
your iPhone is connected to Wi-Fi, you'll
see this little baseball diamond looking symbol
that I'm sure you're familiar with now if
you're watching this video because your iPhone
isn't connecting to the internet, but you
do see that symbol in the upper left hand
corner, then you may be connected to your
Wi-Fi network, but not to the internet itself.
Next comes through the cable provider.
So there's a different people get confused
because there's a difference between the Wi-Fi
network, which is your home network which
just connects all the devices at home and
your connection to the outside world was just
the internet.
So just wanted to address that issue too perfect.
So you turn off Wi-Fi.
It's still not connecting next thing to do
is forget your Wi-Fi network.
Forget it.
Yep.
Let's get rid of it.
So again, it's kind of like unplugging it
and plugging it back in open the settings
app and tap Wi-Fi again and here you'll see
your network.
You probably might see the check mark.
It might not tap the little blue.
I think it's the information button is what
it's technically called and you'll see the
top of the screen here for get this network
to have forget this network, forget it and
tap forget.
I'm not gonna tap forget now because I need
to go back and re enter the password again,
or you can just forget it and I did it for
you.
Thank you.
It's gone.
But now it's gone.
I didn't want my Wi-Fi network.
Anyway Get Out Underneath chosen Network.
You'll see it again tap it again to reconnect
enter the password and see if your Wi-Fi is
working.
Right right.
Perfect exactly before you do the forget thing.
I should mention that you do need to know
your Wi-Fi password again to be able to reconnect.
So make sure you write it down first.
Otherwise, we might get some anger comments.
Yeah, so if it's still not connecting a little
bit more of an advanced step here, we're going
to reset network settings network settings
are just the settings that are part of the
settings app that store all the Wi-Fi connection
cellular data and VPN, maybe something else
and forgetting but those are the main four
who's better than so.
Once again, we're gonna open the settings
app tap General scroll down all the way to
the bottom and tap reset and then you want
to tap reset network settings.
You'll have to enter your iPhone passcode.
I'll do that real quick pretty secure passcode
and then just tap reset network settings.
What will happen is your iPhone will turn
off the reset will take place turn back on
it wants to get make sure you've written down
right where your Wi-Fi passwords right?
Because if you're gonna have to reenter them
right in your iPhone, and this is a great
way to fix this problem though because it
doesn't delete any Your user data, like it
won't delete your contacts.
It just right resets the network settings
and those connection though.
So yeah, we've reset network settings and
your iPhone still isn't ducked into one.
What do we do now?
Well, we can focus more on your modem or your
router, right?
So you might want to call your provider.
Um also typically in the back of these types
of modems and routers.
There's a little reset button that you can
put like a paper clip in and hold it in there
for 10 seconds or so and that will reset it
to factory default settings.
Wi-Fi networks can be complicated.
I actually did that recently.
I had some issue with my uh my modem.
Yeah.
I press the reset button for 10 seconds and
it worked fine afterwards.
Maybe that's what will work for you.
Absolutely now if you reset your modem and
it's contactor while your router your router
figure out what spectrum is actually called
right now your cable modem come your carrier
something keep going.
Okay, so you contacted your router manufacturer
and dry phones and text into wife.
There's a small chance the small antenna inside
or iPhone that connects it to Wi-Fi.
And Bluetooth networks is broken its broken.
It's not super likely but it is possible.
Right and you do have a couple repair options
here.
Yep.
Usually this would happen if the iPhone is
dropped in a certain way or if there's water
damage usually it needs to be damaged for
this thing to break.
Yep.
So we recommend the Apple Store if your app
or your iPhone is covered by AppleCare+ or
Puls on-demand repair service.
They'll send a technician directly to you
to fix your phone on the spot.
We'll leave links to both of those in the
comments section below.
They have a lifetime warranty and they'll
smile at you.
Sure.
Yep, totally.
Okay, that's what to do when your iPhone won't
connect to Wi-Fi.
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