contact centers work better with comstice
skorts commsta skorts is a single web
interface for contact centers providing
reporting analytics forecasting resource
management and customer journey Maps
quartz supports Amazon connects Cisco
Avaya Genesis contact centers it can run
on your network as an on-premise
solution or as a cloud service calms
discord simplifies your engagement with
your key stakeholders integrating
seamlessly with your contact center
platform our reporting and analytics
capability arms you with the insight and
tools you need to deliver with maximum
effectiveness and efficiency our
forecasting scheduling and resource
manager tools let you put your people
where they can make the greatest
difference and enjoy the best job
satisfaction our journey mapper lets you
anticipate your customers needs and
learn and improve from their experiences
commsta skorts
is designed for contact center and
customer supporting teams built on the
knowledge our customers have shared with
us over the last 15 years reporting is
straightforward with comps discords
constants quartz provides access to your
existing vendor reports with additional
features for easy customization you can
see the report description before
running it filter and save the report
merge multiple reports add third-party
data into a report
commsta stock reports our best practice
reports can help you save time on your
regular reporting processes and let your
bi experts focus on value-added tasks
instead our drill down feature helps you
understand the root cause of any peak or
stress point commsta skorts lets you
design and build reports that your
stakeholders will want to use from agent
through to c-suite our report design
tool is intuitive to use reports can be
accessed via the courts portal or
exported as an Excel or PDF file the
court scheduling feature lets you easily
distribute regular or ad-hoc reports to
your business and operational
stakeholders forecasting is automated
with commsta skorts commsta offers
visual and AI based resource forecasting
visual forecasting helps team leaders to
blend data from the past few years
filter unusual intervals such as
holidays or technical faults then
forecast for each week days of the week
and intraday our AI base time series
forecasting feature lets you estimate
your resources automatically
resource management is mobile-first with
commsta skorts schedules are created
based on your forecasts and agent
preferences agents can access their
shift schedules time off requests shift
preferences and call quality results via
the web portal and through the commsta
skorts mobile app agents and team
leaders can also see their personal or
team statistics via the commsta skorts
portal keeping on top of the KPIs that
drive the best customer experience from
your people commsta skorts additionally
offers our back-office task manager
feature to schedule forecast and report
on customer service tasks outside the
contact center
customer journeys make more sense with
comps escorts commsta skorts captures
your customer touch points across your
active channels information can be
presented in real-time to your agent to
give them the latest view of the
individual customers journey history key
journeys such as renewals can also be
mapped to identify areas for improvement
especially relevant in an omni-channel
context in a nutshell conscious courts
reimagines contact center reporting
analytics and resource management as
they should be straightforward
accessible visual contact us today for a
demo and let us know how we can help you
cut through the noise and deliver great
customer and agent experiences
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