Welcome parents to your first tech tip. This tech tip is
dedicated to helping you help your child as they
learn from home. It can be daunting to help your
child. And we have five ways that you can dial in
and get help just when you need it. The first
tip is to ask your child's teacher. It may never
be easier to connect with your child's teacher
than it is now. You can schedule a video
conference e-mail or phone call with your child's
teacher to discuss any questions you have about
using the online platform. Our second tip is to
make sure that you have visited digital.ocps.net
to view all of the getting started tips
guides and other tricks that we have available for
families and their students. Our third tip is to
make sure that you head on over to the OCPS parent
portal. It can be found at parents.classlink.com\ocps
whether on the web or
mobile app there are three important icons there
for Canvas iPad and other digital resource support for
parents. Our fourth tip is that if your child is
having technical problems something isn't working
with their device or they're receiving an error
message to make sure you help them submit a text
request by visiting studenttechrequest.ocps.net
dot net. There's also a link to the tech request
on their launch pad. Your child can log in with
their email address which is their student number
@students.ocps.net. If all else fails
you can also e-mail the digital learning team.
We're here for you at DigitalLearning@ocps.net
And finally as a bonus for our youngest
learners and their family we have a special
support option just for kindergarten and first
grade. Kindergarten and first grade families can
also use the Apple education hotline by calling
1 800 800 2775 and
selecting option three. They can help you through
any technical troubleshooting and concerns you
have with your child's iPad. Thanks so much for
tuning in.
