(upbeat, melodic music)
- Technology plays an extremely
important role in our stores
both for our associates
and for our customers.
As time goes by,
and as customer expectations
change over the years,
we have to adapt and we have
to meet their expectations
for a great experience
when they visit our stores,
whether online or in the physical stores.
- The TC51 has been a great addition
to several of our stores.
It's very fast.
We believe it's 25 to 30% faster
than the old equipment that we had,
so it really enhances our ability
to do our jobs better,
faster, more accurately.
- They're based on the Android system,
and everybody uses a cell phone nowadays,
so they're more
generational, user-friendly.
- So our stores that have the Zebra TC51s,
they experience an immediate increase
in uptime and reliability of the devices,
and they're able to quickly
adapt to use the new devices
because the TC51 itself and
our Android-based applications
are very intuitive and very
easy for them to learn to use.
- We have orders that come
online and they print out,
and they walk around the
store with the printout,
and what is really good again,
is being able to see what the
picture actually looks like.
It's very clear, and
then once they pull it,
they confirm it on the floor,
and then they go back to
fulfillment and match it,
and it makes their job quicker also.
- From an online perspective,
the TC51 has been able
to help our associates
find that item faster and
quicker and more efficiently,
which has allowed the item to be shipped
in a more timely manner,
so the guest is able to
get their product faster.
- Retailers are focused on
changing their environments,
changing the customer experience,
getting visibility into
their supply chains
to give their customers more information,
so they can compete
online and in the stores.
- Every one of our guests
are something that we
fight for every single day,
and being able to free
up our associates time
so that they're able to spend more time
focused on the guest
verses the tasks at hand.
- Well you got a good
group of happy people,
that will do their jobs better,
and plus, they will be more engaged
and interacting with the customer,
which is our number one top priority.
- When you're able to spend
more time with the customers
you do have better sales,
'cause you get the more personal
contact with the customers.
- I think it's helping customers
not spend so much time waiting
for someone to help them.
We're able to help them
and check a price for them,
and then decide whether they want it.
- We can buy very good technology
from a lot of other vendors.
The real difference for us with
Zebra has been their people,
and their willingness and their ability
to quickly identify with our challenges,
understand the technical
obstacles we might face,
and then find the right
resources and knowledge
and bring that into the conversation
and help us quickly find the solutions
and bring them to our business much faster
than we've ever been able to before.
