WEEKEND.
FOUR LANES WILL BE CLOSED.
FOUR LANES WILL BE CLOSED.
>> ALL RIGHT.
>> ALL RIGHT.
THANK YOU, JENNIFER.
THANK YOU, JENNIFER.
SOME CUSTOMERS FOR ONE ELECTRIC
SOME CUSTOMERS FOR ONE ELECTRIC
PROVIDER ARE REALLY ANGRY THIS
PROVIDER ARE REALLY ANGRY THIS
MORNING OVER THEIR GIANT BILLS.
MORNING OVER THEIR GIANT BILLS.
GRID DID I HAS BEEN OPERATING IN
GRID DID I HAS BEEN OPERATING IN
TEXAS FOR ABOUT A YEAR NOW WITH
TEXAS FOR ABOUT A YEAR NOW WITH
FEW COMPLAINTS, THAT IS, UNTIL
FEW COMPLAINTS, THAT IS, UNTIL
THIS WEEK.
THIS WEEK.
>> WHOLESALE PRICES HAVE NEVER
>> WHOLESALE PRICES HAVE NEVER
BEEN THIS TIME IN THE WHOLE TIME
BEEN THIS TIME IN THE WHOLE TIME
GRIDDY HAS BEEN OPERATED.
GRIDDY HAS BEEN OPERATED.
SOME CUSTOMERS WERE CHARGED A
SOME CUSTOMERS WERE CHARGED A
COUPLE HUNDRED BUCKS FOR ONE
COUPLE HUNDRED BUCKS FOR ONE
DAY’S WORTH OF POWER.
DAY’S WORTH OF POWER.
CONSUMER EXPERT AMY DAVIS TRYING
CONSUMER EXPERT AMY DAVIS TRYING
TO ANSWER THESE QUESTIONS
TO ANSWER THESE QUESTIONS
EXPLAINING WHAT WE CAN DO.
EXPLAINING WHAT WE CAN DO.
>> SO A LOT OF PEOPLE UPSET
>> SO A LOT OF PEOPLE UPSET
RIGHT NOW.
RIGHT NOW.
WE FIRST TOLD YOU ABOUT GRIDDY
WE FIRST TOLD YOU ABOUT GRIDDY
RIGHT HERE ON CHANNEL 2 THIS
RIGHT HERE ON CHANNEL 2 THIS
TIME LAST YEAR.
TIME LAST YEAR.
THE COMPANY SAYS IT ONLY MAKES A
THE COMPANY SAYS IT ONLY MAKES A
PROFIT, THE ONLY PROFIT IT MAKES
PROFIT, THE ONLY PROFIT IT MAKES
IS THE $10 A MONTH THAT IT
IS THE $10 A MONTH THAT IT
CHARGES CUSTOMERS.
CHARGES CUSTOMERS.
PRICES ARE SO HIGH THIS MONTH,
PRICES ARE SO HIGH THIS MONTH,
GRIDDY TOLD ITS CUSTOMERS IT’S
GRIDDY TOLD ITS CUSTOMERS IT’S
NOT EVEN COLLECTING THAT.
NOT EVEN COLLECTING THAT.
STILL, SOME OF THOSE CUSTOMERS
STILL, SOME OF THOSE CUSTOMERS
ARE SAYING GRIDDY IS GREEDY.
ARE SAYING GRIDDY IS GREEDY.
>> SINGLES THE SWITCH, WE HAVE
>> SINGLES THE SWITCH, WE HAVE
BEEN WITH GRIDDY FOR EIGHT DAYS
BEEN WITH GRIDDY FOR EIGHT DAYS
AND IN EIGHT DAYS, WE HAVE BEEN
AND IN EIGHT DAYS, WE HAVE BEEN
CHARGED OVER $350.
CHARGED OVER $350.
>> SO AFTER WE AIRED THIS STORY
>> SO AFTER WE AIRED THIS STORY
WITH DAVID BROOKS LAST NIGHT AT
WITH DAVID BROOKS LAST NIGHT AT
10:00, MORE THAN 600 OF YOU HAVE
10:00, MORE THAN 600 OF YOU HAVE
COMMENTED ON THE POST ON
COMMENTED ON THE POST ON
FACEBOOK SHARING SIMILAR
FACEBOOK SHARING SIMILAR
STORIES.
STORIES.
GRIDDY REPLIED WITH THIS
GRIDDY REPLIED WITH THIS
COMMENT.
COMMENT.
YOU SIGNED UP IN THE WORST WEEK
YOU SIGNED UP IN THE WORST WEEK
OF THE WHOLESALE MARKET AND WE
OF THE WHOLESALE MARKET AND WE
COMPLETELY UNDERSTAND YOUR
COMPLETELY UNDERSTAND YOUR
FRUSTRATION.
FRUSTRATION.
LAST AUGUST, GRIDDY’S C.E.O.
LAST AUGUST, GRIDDY’S C.E.O.
EXPLAINED THE COMPANY’S PLAN
EXPLAINED THE COMPANY’S PLAN
THIS WAY.
THIS WAY.
>> WE SAY, LOOK, WE’LL TELL YOU
>> WE SAY, LOOK, WE’LL TELL YOU
OPENLY AND HONESTLY WHAT WE MAKE
OPENLY AND HONESTLY WHAT WE MAKE
POOP IT’S $9.99.
POOP IT’S $9.99.
EVERYTHING ELSE IS A
EVERYTHING ELSE IS A
PALS-THROUGH AND THAT
PALS-THROUGH AND THAT
COMBINATION EQUALS A LOT OF
COMBINATION EQUALS A LOT OF
SAVINGS.
SAVINGS.
>> UNLESS, AS HAPPENED THIS
>> UNLESS, AS HAPPENED THIS
WEEK, THE PRICE THAT GRIDDY HAS
WEEK, THE PRICE THAT GRIDDY HAS
TO PAY SKYROCKETS AND SINCE
TO PAY SKYROCKETS AND SINCE
GRIDDY CUSTOMERS SIGNED UP TO
GRIDDY CUSTOMERS SIGNED UP TO
PAY WHAT GRIDDY PAYS, YOU’RE ON
PAY WHAT GRIDDY PAYS, YOU’RE ON
THE HOOK FOR THOSE CHARGES.
THE HOOK FOR THOSE CHARGES.
I SPOKE WITH A REPRESENTATIVE AT
I SPOKE WITH A REPRESENTATIVE AT
THE TEXAS PUBLIC UTILITY
THE TEXAS PUBLIC UTILITY
COMMISSION YESTERDAY WHO SAID
COMMISSION YESTERDAY WHO SAID
GRIDDY IS NOT TO BLAME.
GRIDDY IS NOT TO BLAME.
CUSTOMERS WHO SIGNED UP FOR THE
CUSTOMERS WHO SIGNED UP FOR THE
PLAN WERE TOLD HOW IT WORKS AND
PLAN WERE TOLD HOW IT WORKS AND
MOST OF THE TIME THEY SAVE.
MOST OF THE TIME THEY SAVE.
IT’S WORTH MOTEL THAT GRIDDY
IT’S WORTH MOTEL THAT GRIDDY
ALSO SENDS ALERTS TO CUSTOMERS’
ALSO SENDS ALERTS TO CUSTOMERS’
PHONES WHEN PRICES ARE HIGH
PHONES WHEN PRICES ARE HIGH
TELLING THEM TO TURN OFF
TELLING THEM TO TURN OFF
APPLIANCES, ADJUST YOUR
APPLIANCES, ADJUST YOUR
THERMOSTAT.
THERMOSTAT.
JENNIFER AND OWEN BOTH HAVE
JENNIFER AND OWEN BOTH HAVE
GRIDDY.
GRIDDY.
JENNIFER ADJUSTED HER USAGE ON
JENNIFER ADJUSTED HER USAGE ON
TUESDAY BECAUSE SHE SAW HER
TUESDAY BECAUSE SHE SAW HER
NOTIFICATIONS.
NOTIFICATIONS.
HER CHARGES WERE $44 FOR
HER CHARGES WERE $44 FOR
TUESDAY.
TUESDAY.
OWEN, THAT DAY, DIDN’T SEE THE
OWEN, THAT DAY, DIDN’T SEE THE
ALERT OR WAS BUSY, DIDN’T
ALERT OR WAS BUSY, DIDN’T
ADJUST.
ADJUST.
HIS CHARGES WERE $128.
HIS CHARGES WERE $128.
SO IT DOES MAKE A DIFFERENCE.
SO IT DOES MAKE A DIFFERENCE.
$44 FOR A DAY IS STILL HIGH.
$44 FOR A DAY IS STILL HIGH.
>> WELL, AND MONDAY I WASN’T AS
>> WELL, AND MONDAY I WASN’T AS
BUSY.
BUSY.
YESTERDAY, I WASN’T AS BUSY AND
YESTERDAY, I WASN’T AS BUSY AND
I DID PAY ATTENTION BECAUSE OF
I DID PAY ATTENTION BECAUSE OF
WHAT HAPPENED TUESDAY AND THE
WHAT HAPPENED TUESDAY AND THE
PRICES WERE MUCH LOWER.
PRICES WERE MUCH LOWER.
SO --
SO --
>> YOU’VE GOT TO BE MINDFUL.
>> YOU’VE GOT TO BE MINDFUL.
>> WE PLAN TOO USE THEM AS
>> WE PLAN TOO USE THEM AS
EXAMPLES.
EXAMPLES.
YOU PLAN TO STICK WITH THEM.
YOU PLAN TO STICK WITH THEM.
>> A LOT OF PEOPLE SAY I’M DONE,
>> A LOT OF PEOPLE SAY I’M DONE,
I SIGNED UP WITH ANOTHER
I SIGNED UP WITH ANOTHER
COMPANY, BUT THEN YOU’RE MISSING
