Thank you for calling cedar city Abbey Inn
This is Emily, how can i help you?
Hi how are you
I'm good, and you?
Good
Awesome... what can i do for you?
yes I would like to have a room please
Alright and what day were you looking for
Tonight
Tonight... and have you stayed with us before
No
okay well just to let you know all of our rooms are currently renovated
They do include free wifi, Our free full hot breakfast
and our free indoor pool and spa
and how many people will be with you
one
just one, okay
ummm and for tonight it looks like I can get you a double queen room for $81.99  
yeah yes 
alright so we'll set that up
alright can i get your last name please
yes
Quaid
Can you spell it? 
Yes
Q       U       A      I       D
And your first name? 
Douglas
Douglas?
yes
okay
alright and if i could get your email address please...
one second 
Hello?
yes
Can i get your email address please? 
NO
okay
And your phone number?
sure
357
245 
3435
And your zip code?
5 8 7 1 0
okay  
And is that in Anamoose, North Dakota?
ARE YOU CRAZY??
NOOO
ummm
Can i get your city and state please?
yes
Sacramento, California
okay
and your street address?
2029 Rumford Road
Alright
and it looks like I have all of that saved away for you
And if I could just get your Credit Card to hold the room please
yeah
4587
3432
3785
4753
And the expiration date
7-20
umm
7-20, is that the expiration date?
Yeah
Alright it looks like I can't get the credit card to save
c'mon... Don't bullshit me
Can I read it back to you to see if I have the numbers correct?
yes
I have  4 5 8 7
3 4 3 2
3785
No
okay
3    4    8    5
Ohhh that's where it is
okay so i have 3485
and then 4  7  5  3
yeah go on
OK
And then I have that expiration date for 07 - 20?
yes     
It say's that it's an invalid card number
outrageous... What does this mean?
It means that it can't save the credit card information
So what's your point??? Why Not?
Um it doesn't say soo
I'm not sure if it's the expiration date or if the credit card number isn't saving
I think we have the right credit card number
Is there any way the year might be different?
Is it 07 two thousand something else?
Wait a minute
okay 
4
20
HELLO?
Hi!
hi
umm I tried the
expiration date for 4/40 and it says it still can't save it
No it is not true... WHY       
I'm not sure...
It's either
It could be that the Credit Card is not valid or The expiration date doesn't match the number
Go on...
Do you know when you'll be arriving tonight?
In approximately two hours and 53 minutes 
Ok
So what I can do is get your credit card information when you arrive
And for now I'll just put a hold on the room,  Does that-
 Does that sound Okay?
yeah
ok
Well I will save that room for you there 
and is there anything else I can help you with?
NOOO
Alright, well we will see you at 8 o'clock
I don't care
okay thank you
Alright... Bye
Goodbye.
