Our goal was to come up with an innovative
solution that changes the way maintenance
is done across industries.
80% of all industrial accidents and over 26%
of maintenance malfunctions are due to human
errors.
Many of the workers who perform maintenance
activities without proper training or assistance
are prone to suffer horrific injuries and
accidents, our goal was to reduce that.
What we discovered discovered was that very
few users actually read the complex manuals
of expensive machinery, which results in frequent
breakdowns for unscheduled maintenance.
And we found that skilled maintenance experts
which are in limited supply because of aging
population in the west sometimes have to travel
to far out locations, which is both costly
and time consuming.
We used what is known as the design thinking
process to find a solution to these issues.
First we put ourselves in the shoes of every
actor involved in the maintenance, and did
our best to understand their needs, their
motivations and their conflicts.
Then we defined the problem.
It was our chance and responsibility to understand
the challenge we were taking on, based on
outcome of our needfinding process.
After that, we brainstormed on ideas to come
up with an innovative solution and working
prototype that demonstrates the scope and
benefits of our concept for the key players.
Our Solution, Symmetra, consists of three
integral parts:
The first component, the smart service manual
is an augmented reality tool that integrates
the knowledge of digitized user manuals, 3D
models of machinery, and logs of previously
resolved issues.
The second component is the software that
allows the machine producers to provide remote
assistance to more than one client at a time,
which improves their efficiency exponentially.
And finally, we provide users with a tool
to monitor and filter sensor readings from
their machines, using technology powered by
CERN.
The smart manual allows users to get to know
their machines intimately, simplify training
for their employees and empower them to troubleshoot
issues locally.
Our solution facilitates the interaction between
the machine producer and the machine user,
making maintenance cost effective, interactive
and user friendly.
With Symmetra, we aim to change how maintenance
is done across industries, all over the world.
