hello everybody welcome to PCBWay channel
this
is Louisa this is Bella well Bella is one
of our most senior customer service
staff and has more than four years
working experience
in PCBWay welcome Miss Bella thanks for
having me here
today I'll be the representative to
answer some common questions all you
need to know about PCB order-placing
let's check it
well Bella I know our service is based
on customers'
Gerber files right yes then what kind of
format of files can be supported for our
PCB
order well apart from Gerber file currently
we could also support .pcbdoc and .pcb
file for production
just in case that you only have eagle or
other design files
we have provided some tutorials on our
blog
about how to generate Gerber files just go
check them
if you need Bella I believe our
customers
are interested in quick-order just like
me
can you briefly introduce this option to
us yes sure
actually you can tell the
characteristics from its name
it's it's quick differing from our
standard pcb process
there's no need to fill out the
information of pcb like
dimension space of tracks etc
just upload the Gerber file since our
parameters tool
could catch all the information
automatically
if the default specs of pcb are all
correct
then you may save this order to your
cart our engineer will check the design
and finish the review before your
payment then how long will it take
for the engineer to review the order
Bella
actually it depends on what kind of
orders you've created
for regular PCBs normally it takes 3 to
10 minutes
and for flex or other boards with
special techs
normally takes a few hours as the design
is more complicated
we need to analyze the file carefully as
for
assembly orders it normally takes one
day
because we need to check the components
price
unit buy unit which is time consuming if
your orders are urgent then you may
contact your own customer service
then your orders can take priority for
reviewing
well Bella after the file has been
passed the audit successfully
is it possible to change the parameters
of the order like solder mask color
yes of course for the quantity lead time
solder mask and silkscreen color you may
change it by
yourself online but for other specs like
both thickness surface finish etc
please contact your own customer service
or our online chat
for changing bravo that could be very
convenient
then i have another question bella when
the gerber is under review
what will the engineer check for well
there are three parts they will check
the first one is the completeness of the
file
we'll check the design if contains all
the layers or not
such as copper layer silkscreen solder
mask
etc the second one is the basic
information of PCB like dimensions
space of tracks etc, if there is
anything different from those specs you
choose online
we will just adjust to the design
and the last one is our capability
such as the space between BGA, pads
of IC
there is one thing i need to mention is it
might be hard for them to check the
function of pcb
since they are unfamiliar with your
design
so please try to ensure the function of PCB is good Bella sometimes the final price
deviates from the estimated online price
why
well for standard PCBs normally
they won't be price difference if the
information you fill out online
is completely according to your design
but
for flex or other boards with high techs
there might be price difference because
it's hard to take
all the special techs into account when
we build this
calculation system moreover if you have
any doubt about the price or lead time after
reviewing
you may contact our customer service
they will reply you
timely and patiently bella once our
customers place multiple orders
how to combine these orders to pay and
ship together well there are two cases
if all the orders are not paid yet you
may just check
all of them in your cart and pay then
they will be shipped out together
if you want to combine some unpaid
orders to ones
on the production then you may click the
button
combine shipping and choose related
group number for payment
then they will be shipped out together
then bella
what's the process for repeating orders
at PCBWay
that's quite easy really yeah
find the orders on the list of completed
that you want to repeat and click the
button
repeat order choose the quantity that's
it
simple yeah but what to do if there's a
need to change something for the
repeated order don't worry
customer can add a note about change
when we
created repeated order our engineer
will change the specs online according
to your notes
but please do remember that for repeated
order
we will use the exactly same working
file of
previous order so if there is anything
change about design please create a new
order
instead of repeated order bella our
services
and website functions are constantly
being optimized
in this process customers direct
feedback can help a lot
then how to leave their reviews well
it's similar with repeating order find
the orders
and click the button leave feedback then
you could rate
your customer service and leave your own
experience or your suggestions to PCBWay
you know we'd always like to see your
reviews of our surveys
and productions cause that's what
makes us
improved and keeps us moving forward
and feedback would be highly appreciated
bella PCBWay does not only pay attention
to the quality of products
the diversity of manufacturing
capabilities
but also has been committed to improving
the quality of services
yes to meet the customers needs more
effectively and
efficiently we devote ourselves to
personalizing the service after
registering
you may find the contact information of
your own customer service
at upright corner of our webpage
if there is any issues you can contact
us
by email skype or just call us directly
we'll give you timely and professional
enough
responses Bella now i realize how
intensive your work could be
there's always a method like contact us
to solve clients questions
yes it's my work we'd always like to
find a solution
to every question from our customer so
again contact us that's all we prepared
for you guys today thanks for watching
it
if you like this video don't forget to
click subscribe
and like below please moreover if you
have any questions about pcb order
placing
leave it below in the comments then
we'll answer you as soon as possible
time to say goodbye this is Louisa this
is Bella see you next week Byebye
