Shayna: My husband
and I are veterans.
My husband's 100%
disabled veteran.
He has combat PTSD.
We came here from Kansas.
We didn't exactly know
what we were going to do.
The transition has
been very difficult.
People always think that once
you get out you still have all
these resources with
the military and it doesn't
always happen that way.
Once you hit that veteran
status, it's a different world.
Those V.A. checks don't
come in and those
retirement checks don't
come in for a long time.
Veterans a lot of times are
set up for failure because
we have nothing to go to.
We are almost on our own
to figure out what's going
to happen next.
I cried a lot not knowing
what we were going to do
and what kind of person
my husband was going to
be because all he's ever known
is to be a good soldier
and this isn't what we expected.
I'm a caregiver to a husband
that's 35 and a three-year-old
and a four-year-old.
They both had a lot of medical
needs and I went to apply for
WIC and one of the young men
gave me a paper that showed all
of the different farmer's
markets that are around
the San Antonio area, and
they offer these vouchers
during the summertime and
you get to go and pick out
vegetables for our family.
So while I was there I actually
met a young man that gave me
the information to
contact the food pantry,
and when I first talked
to you I just told you
what I was needing and
you have one of the
most kindest voices
on the phone.
I felt so loved and I
didn't even know you.
Tiffany: I believe our
conversation was two hours.
Shayna: Probably
longer than that.
Tiffany: I got off the
phone and I was like,
"Oh gosh." I let it out.
So you're not the
only one who cried.
Shayna: It's a soft spot for
me because my family are all
military so to hear your story
and to hear you struggle
and to hear you needing
to vent, I was like,
"I'm going to do
everything that I can."
Tiffany: Right off
the bat was,
"Let's apply you
for food stamps.
Let's apply you for
children's Medicaid,"
and I was so happy to hear that
you were able to get on WIC.
Shayna: You not only filled out
my application, you made sure
that you were there through
every step of the way.
You checked back in with me to
make sure that I was doing ok.
To have you to talk to has been
such a great sounding board for
me because I've needed just a
friend - making somebody smile
or saying, "Hey
you look pretty."
You did things for me
that I can't do for myself.
Tiffany: You know how
there's those jobs where
you just leave the job there.
Don't take the job with
you when you go home?
No, this is the job that you
take home with you and you're
like, "Did I really do
enough for that client?".
Shayna: The service you
provide is so beyond amazing.
When you go home I hope you give
yourself the biggest hug ever
because you've impacted me just
being able to literally know
that there's somebody I
can go to when I need to.
It's people like you
that give us a sense of:
we can get through this hard
time and it'll be better.
It will get better today -
it will get better tomorrow.
You've just been incredible.
Tiffany: 
It's incredibly humbling
and you look very
pretty by the way.
