When you contact us, our goal is to get you an answer as quickly as possible.
This may mean that our representatives have to create a record of your request, which sends a confirmation to your KU email address.
The record contains a summary of your service request and the current status, which you can review 
by clicking the link in the confirmation email.
If you like to do-it-yourself, search our self-help articles at knowledgebase.ku.edu, where you can find the most up-to-date instructions for 
adding email to your phone, downloading and installing Microsoft Office at no cost, and connecting to Jayhawk Wireless.
