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>> The mission for a IKEA is to
create a better everyday life for
the many people and that means to
every people, customers,
and suppliers.
Before we had Power
Platform solution,
we were offering home made
Excel sheets trying to
capture so much data we could that
required a lot of manual work.
Now when we have the
Power Platform in place,
we are putting less
time in manual work,
but in the same time,
now we are apart of the
customer journey that we didn't
manage to exceed before we
had the dynamics in place.
Now we have the MVP up and running,
it give us a lot of insights when it
comes to how the behavior
from the customer is,
and the data we didn't
have to have before.
My important thing is
change management.
You're used to meet our customers in
one-way and now we need to make
it possible to another way,
that means our first
meeting could be digital,
our last meeting could be physical.
So how can we take the
advantage of those?
That requires change management,
but it also requires to be more
visionary when it comes
to different solutions.
One of purposes to
make a Power Platform
was to secure that we have
a foundation in place.
The next step for us is
to make customer journey.
It's really important for me to say,
it's not about creating
workforce custom experience because
that's internal measurement.
I would like to have
the customer feel wow,
I didn't imagine I could have
that support the whole journey,
that the world around us is changing,
and I was saying that's wrong.
It's you and me that are changing
and that requires something,
either we need or we
follow the change,
we choose to leave the change.
That means that we together
with Dynamics and Microsoft,
choose to do something people
said that's not possible.
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