And finally, when we don't have each of the
ADKAR blocks, there are some pretty predictable
symptoms.
When we don't have awareness and desire, we
see resistance.
The same question is getting asked over and
over.
Productivity starts to drag.
We see delays.
People stop sharing, and people close down.
When we don't have knowledge and ability,
but we do have awareness and desire, that's
where we start to see lower utilization, incorrect
usage, retraining.
This is where you see fear starting to creep
up.
Fear of not having the knowledge, fear of
not having the ability.
The change just doesn't happen.
People aren't doing the things we thought
they needed to do for this change to deliver
results and outcomes.
And then finally, when we don't have reinforcement,
we revert back to the old way of doing things.
Utilization rate start to slip, and so we
start to see people finding workarounds.
And we as the change agents contribute to
the flavor of the month mentality in the organization.
If we're not reinforcing the changes that
we're working on, we are adding to the notion
that this too shall pass for the organization.
So, critical that we take this serious.
