- I'm a patient.
I show up to the clinic.
I'm greeted with a front desk person
who has a terrible attitude.
I'm in pain,
and I walk, you know,
I sit down and I wait
and it's an hour before
I even see the doctor.
- I'm a doctor.
I trained all of my 20s,
gave up so much so that
I could help people
and every day it's a struggle
just to not go crazy.
- When I finally see the doctor,
I just seem like a number.
Like, I took a number at the deli counter,
and he just wants to push me through
as fast as possible.
- Increasingly, they're treating what
I thought was a calling as a business,
and that means I have to see
more and more and more people
with less and less and less resources,
while keeping them happy,
while worrying about
what they're gonna say
on Yelp or on Health Grades,
and it's so much stress
that I can hardly think
about listening to the patient's story,
which is why I went into
this in the first place.
- I'm literally telling this man
what my problems are,
how I'm hurting,
and he's not looking me in the eyes.
He just keeps staring
at the computer screen,
which makes me feel like I don't matter.
- If I don't treat this computer screen,
the electronic health record,
I don't get paid.
Or worse, some bureaucrat who has
never laid a hand on a patient
yells at me and makes me feel like shit.
- After the interaction,
I had such a bad experience
that I'm still reeling from it.
And I find myself as a
patient with no recourse.
- Every day I'm terrified
that I'm gonna make a mistake
or miss something that's
gonna hurt this person here,
and get me sued and ruin my career.
- When I leave the office,
I'm presented sometimes months later
with a bill for services
that were never agreed upon ahead of time.
Sometimes this can be
for thousands of dollars.
It makes me feel like I got
got by the current system.
- I have loans that are crippling.
I gave up all my 20s,
where I could have been
making money like you did,
to try to do this thing that I care about.
There's so many easier
things I could have done,
if I wanted money.
But I did this.
And this is how they make us feel
and then we feel bad when we actually
want to get paid to do the
right thing for patients.
How come nobody is helping me out?
- How come nobody is helping me out?
- [Both] How come nobody
is looking out for me?
