[silence]
[upbeat string and percussion music]
Shangri-La got contact with me about needing
some, um, assistance
They had some people they wanted to place
and I asked them, um,
you know the- the channels that we go through
to do that
so that we set up an interview... with John
and John came in an and interviewed with me
John: The interview went so smoothly. It was like...
I got in the door. I shook her hand -
 good, firm handshake
and I sat down. And I just , you know, talked
and answered the questions as best I could
with the answers I had.
So, our- we went through the interview process and
he answered the questions and he did really well
and so we hired him based on that.
He helps outside. He, uh, makes sure
that the vestibules are full of carts.
He uses a cart pusher,
which helps with the job a lot
so you don't have to, you know, manually do all that.
John: We have a radio, uh, and we, uh,
get called for carry-outs.
At carry-outs, we help the customer out of the store
with big items, little items...
pretty much anything they need help with...
We help, if we get called.
I love the fact that I'm outside most of the time.
I love the fact that, you know, it's more
physical work than anything
so... and you're always moving. It doesn't matter if
you're inside or outside
You're always moving.
Tammy: He's always been, uh, very friendly
and, uh, even in the interview, always smiling,
very respectful, shook my hand. Um, so...
you kind of get the feeling that they'll be
a good fit for that.
John: I was an employee of the month. I, um...
also got this badge here for good customer service.
I was so surprised I got called on the walkee
and I thought, you know, maybe I'm in trouble
but Assistant Manager Doug called me
to the grocery door
and he handed me this and took my picture and said,
"This is for good customer service. You did a great job."
So, I was pretty stoked.
And I've also been nominated a couple times,
so that was really cool.
Really, really cool.
I mean, I work really hard when I'm here
and, uh, just uh... you know...
to have some good appreciation is cool.
Shangri-La taught me a lot of stuff, so,
I mean... it- it- it was a process.
I transferred from, you know, woodshop to...
all seasons and...
so I guess it taught me a little bit of...
I guess discipline in a way?
But at the same time it taught me, you know,
how to be responsible a little bit more.
Shangri-La helps with not only
getting the people in here
but the help with... after they're hired.
Shangri-La comes in and they, um, are partners with us.
We text a lot, me and Keith do.
So... he always checks up on me and makes sure
if we're- we have a- meeting planned
that I'm there on time.
I'm thankful for that 'cause I forget sometimes
and he's always there to be like,
[snaps fingers]
"Hey, don't forget this!"
They check in on them and make sure 
if we need anything
uh... they come in and they, uh, make sure
all the training is complete.
If we have any concerns, they help, uh, with that
so we'll go over what the concerns would be
and we- they help us come up with the solutions.
He does- do check in on me, I know he does.
He's like a- I guess you could say
kind of a guardian angel.
And the other companies don't do that.
They help you with
hiring the associate but not the aftermath of it.
I've worked for Shangri-La for many years
many, many, many years and, uh...
took me a long time to kind of get
out of my comfort zone
and to get a real job
but... Shangri-La is now broadening their horizons
for say...
making their jobs, you know, not so much
as shelter jobs
as real jobs. So if- if I can broaden out,
then anybody can.
You know, if you need him to come in,
you give him a call and he's here.
Um, he did- he doesn't miss work
and that's so important, um,
to our business
Our turnover is quite high, you know, 'cause a lot of people miss work
but he's always here
um, and ready to go. You know?
And he's always friendly. He's always friendly.
[guitar riff and percussion finale]
[silence]
