hi everybody so Krishna and I are here
today with a very fun video it is time
for Kristal to answer your questions so
we put out a call on instagram for you
guys to submit your questions for
crystal so we have quite the list so
we're gonna get right into it
but before we get started just a quick
breakdown in case the people don't know
what do you do for our crate Wow I was
once the main customer support person so
every email that came in every question
you had if you needed help with your
account that was me I now have a
teammate we just wonderful know not all
about me
but I also helped Cory do book club live
shows these sometimes help with a low
Babel and just some other behind the
scenes E succinate e stuff it's gotta
get done cool
I'm going to so we have two categories
of questions let's split it up I'm like
owlcrate related stuff okay and then
just like authors to others the
questions um let's just jump into it so
called Carole books her quest first
question was how do you start your
workday well I am one of the very lucky
members of team oh great that most times
I work from home so I will wake up I
will be in my pajamas I will hit brew on
the country and I will open my suite
yeah I just kind of like sometimes
there's more work than others so I
generally start my day by just brewing
and get into it and yeah get it done no
um no well cravings ask what's the best
part of working in customer service
I just hope like people really can be
like I know we say this all the time we
absolutely love our subscribers you guys
are the best people and just like little
things like pleases and thank-yous go so
far in the world and so thank you really
great alright um so Kinsey 70 23 so this
isn't really
job-related question but what is the
favorite item that you've ever received
in an owl crate box Oh Dan so hard to
answer
yeah is so hard because every time I
wasn't bought so I'm like oh that's
great
oh yeah but my most used item is
currently the drawstring backpack we
perceive oh yeah March yeah the box
right
no that was April March was our murder
box murdering may know the nice canvas
with like the faux leather bottom I use
alignment everyday and it's pretty sweet
cool I know books and leave yours has
several questions of course it was just
our friend Felix um what's the most
common question you get asked
um outside of getting an email that's
the most common question I get it but I
think to be honest from since I started
oddly enough it's do you ship to India
and yes we do and yes we do what's the
best and worst part of your job so it
kind of answered the best already right
the best is you did and the fact that
it's a flexible mmm job to work from
home so sometimes I work on weekends
because that's when the busy days fall
yeah so I take a day off during the week
so Expo
so that's the best um I'm getting better
at the worst part but it's learning to
close my laptop I think that was our
answer to yeah I agree it's working from
home at least you guys can come down to
the office and when you go
well maybe not Greiner but when you go
home you could be like look at my phone
yeah but like when you're just in the
kitchen where my desk is and you just
walk past and though when your laptops
open you're like oh is there oh I could
just do that right now suddenly it's an
hour later and I probably should have
been doing life things but yeah that's
the hard part is I know how did you get
so good at customer service is it just
from experience or did you take any
training um experience do they working
in different rooms yeah my wife's job as
a teenager within like a garden summer
our service I worked in the toy store
both in England and here for many years
and just yeah experienced people um what
is the weirdest question you've ever
been asked oh I don't even know
sometimes it's hard to think yeah and
like nothing not bizarre is sticking out
nothing completely bizarre but you
sometimes people just want ideas of what
might come and I guess an embarrassing
story even odd question that I thought
was odd at the time was when I first
started somebody asked me if the next
box would include crooked Kingdom and I
was like message don't know and now I'm
obsessive and now how do you deal with
difficult customers with a smile on my
face
kill them with kind of being able to
work online and from home is that when
you get someone that is unhappy and kind
of lashing out you can walk away for a
few minutes like think about it that's
about the time of the day where I'm like
well I'm gonna have a shower and have
some breakfast
I get you well I'm thinking I'd be like
oh I know exactly how to answer that
person's question or concern and make it
nice it's not like working in a call
centre where you have to even person
retail when somebody comes right up to
your face and is very unhappy and you
have to deal with it right there yeah
and that's usually when you start
shaking and creepy now yeah so at least
with this you can like walk away and
compose alright so that was all folks
and libros questions so it's two more
out rate related questions both from
book dragon for life and his when did
you join the ELCA team and did you know
anybody on the team formed I did and uh
I joined in July
of 2016 so the August 2016
why hi Bob oh hey hi last times that why
I was my first Lux advocacy as a
employee so that was great
but I knew Karina and Robert from we
worked at neighboring toy store yeah and
at the time kind of earlier that spring
I was looking for a second job because
Vancouver retail prices like more like
life I needed a second job so I said if
they ever needed any help to let me know
and she posted on Facebook and I jumped
on it and it started off as part-time
and now here I am working full-time
mostly in my um and book dragon for life
also asks what if the most inspiring
part of inspiring like for like maybe
when it comes to reading yeah there's a
lot of recommendations that by around
when we do make youtube videos and stuff
like that and also like I'm just
inspired to how can I help this person
like how can I make this happen
you know like yeah I really need this
but I can't do this and this can't
happen and I'm like probably make love
problem thank you such a nerd but yeah I
want to figure it out and that's kind of
the best part nice
all right so now all the other questions
left are all kind of bookish from in
various ways um
Ray Allen asked what is a good way to
get over a bad book slump or a reading
slow o hawai a contemporary romance that
was definitely your go yeah it's
happened recently yeah I was in I like
up I don't know what to read next
everything that's really thick and
really happy and I audiobook like for
Casey Wesson hitting that is a row and I
was just like yeah that's good I'm not a
few questions from normal cravings do
you have any pets I do I have a fluffy
tuxedo cat very similar to Corey's his
name is Alfred
he's the worst Butler and does not know
how to me
unfortunately if you could live in any
fictional world which would it be
I love this question because everybody
always has such random answers and finds
the shire lord I mean legitimate fat
from these multiple meals grass
sounds good to me too and an author
you'd really like to meet oh we got a
chance to meet so many yeah working here
I guess I would like to meet an author
in a capacity where it's more than just
getting your book signed and then being
like strung out from travel like I met
Jasper Fforde recently and I wish I had
a chance to have a coverage it was
really late at night and he was over I
would like to read meet KC West
I met her at book on for a second you
guys grabbed me from having lunch
because you didn't want me to miss her
and I was basically oh my god I love you
bye
okay author Helen Powers has a couple
questions your favorite and least
favorite a Lacroix book and Karina won't
be offended I had an okay so Oh God
everybody knows last year
my favorite was sky in the deep by
Adrian young and grace and fury by Tracy
bang heart I'm still obsessed at those
months and I love them
least favorite is it everybody's enemy
um I didn't really like heartless
I loved it the first half of it and
maybe I was just reading it at the wrong
time or maybe I just like loved every
bit of interest but like I really
enjoyed the second half I mean the first
half but the second half just kind of
lost me you know it's a bit of a
struggle but sir you know you look like
you can have that um what made you get
into comics my boyfriend actually your
current boyfriend
yeah
I guess you would have said we were
living in the UK and we went to a comic
book shop a lot and he thought I would
really like the League of Extraordinary
Gentlemen
so that first was my first like real
graphic novel and then I got into fables
it was great and just bad exploded and
I've always been a fan of Batman so as
soon as I could start reading those I
dug right to the bottom II uh I'm on
that note frantic vampires asking who is
your absolute favorite Robin I'm great I
have a fictional teenage pass on that
man um oh and we can we can go off as
well good segue calm funk and eBooks was
asking who is your first book crash oh
if you can remember one from when you're
younger think I guess I really just
started reading like I read like
children's books about animals and then
started reading adult mystery right I
kind of missed the middle but I think
like Levi from fans I'm one I always go
back to and every time I read that book
which is probably once a year I'm just
like I love him that's right yeah that's
fair um Tom Katie book is also asking
why does your favorite underhyped book
do much more people would read hmm feel
like you often bring up like um that
book that the fables guy wrote oh peter
in that yeah
yeah that is I wonder if more people in
the comic world know about if the Peter
Max is really good it's really dark
um and every time we go to the book
store shopping I always pick up these
random books and Karina's like you
always pick up a book I've actually
never yeah I mean you read don't cosplay
with my heart I did and it was and I had
never really heard of it but I found it
the library every 25 cents I bought it
so I will read it for next we've done in
the day I'm sure next is Alan on his
imaginary world
if you could be a character in a book
who would you be
from a book silly and that me okay take
over in their life tricky maybe Bilbo
Baggins no no little adventure danger
less danger yeah thank you fine yeah
that's good um book dragon for life is
asking what is your favorite song not to
read and why um mystery detective
fiction crime anything where someone
dies
I just always right from the get-go I've
always been interested in anything
mystery scooby-doo is like my favorite
cartoon as a kid and I just like trying
to figure out who done it
I don't think some of them are really
good and you're like I have no idea
what's happening and other ones you just
like knowing yeah so they're both good
um my this ma'am is asking what is your
favorite thing to do besides reading
nook know watch movies um I went to film
school so I kind of can appreciate
sitting down and watching a movie are we
watching it and even a bad movie I tend
to find something good right about it
but yeah I'm going to be cool yeah now
this is a little background you used to
be a jamberry um but Kayla dries I think
how do you coordinate your nails and
your books and jamberry is nail reps
nail art right now I think I've just
always been a big fan of color
coordination right so I kind of see I'm
either inspired by a book and I try and
find nails that would be good and I'm
not artistic at all so the ones that I
can stick on I can't take a paint brush
like some write for ordinary but but yes
I try to choose ones that just bring out
elements of a book cover
or sometimes I'll see ya I'll either be
inspired by the book cover or I'll see
some jamberry wraps and be like I want
to find something in something else to
like my knees together and will be the
link to her Instagram with his novel
nails I will nail down full of if you
haven't seen her bookish manis yet go
check um so this is the last question
and it's also from books and libros and
it's a very hard question and good luck
but who is the best character ever
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really ever ever in the ever you can
never change your mind I was gonna say
The Count of Monte Cristo yeah there you
go he's good
finally vindictive very smart and they
all had it coming sounds good alright so
that was all of the questions that you
guys wrote in for crystal um if you have
any other questions for crystal yeah
leave them in the comments down below
and we can take a peruse over those it
can add snow if you want um
BAM post me a few if you like this video
give it a big thumbs up for crystal and
subscribe for more videos every week
happy reading and thanks for being
awesome bye
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