- [Narrator] With more and
more channels for interactions,
citizen data is scattered
across myriad systems,
leading to siloed data and
fragmented experiences.
Without a complete view of
each citizen's interactions
across channels, it's
impossible for governments
to modernize and scale.
Introducing Dynamics
365 Customer Insights,
a reliable, secure and
trusted customer data platform
to meet the most stringent privacy
and compliance requirements.
Customer Insights enables
consolidation of citizen data
including services enrolled,
health and safety, tax history,
demographics, income, age, life events,
survey responses, and
interactions across channels.
With the 360 degree view of
citizens and real time insights,
governments can deliver proactive
and responsive experiences,
detect and prevent fraud and abuse,
and better allocate resources
to support in-demand services.
Citizens can leverage
personalized websites
and portals to request service,
track real-time status of cases,
and collaborate with service providers
on their preferred channel.
Additionally, they can get
personalized recommendations
on programs and speak to
someone who knows exactly
who they are and what they need.
Citizens receive timely
alerts and communications
during life events,
emergencies and crisis.
Together, with personalized
recommendations
for vital services and resources,
governments can protect
citizens and foster trust.
Governments can improve data management,
covering the full spectrum of ingestion,
unification and analytics
with a ready to go,
extensible platform.
With Dynamics 365 Customer Insights,
scale and transform citizen experiences
to ensure more inclusive
and accessible government.
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