[Music]
We had no room in this building to store our
files.
We're required to keep all our files and maintain
them permanently, so we had files in storage
facilities throughout the county.
Accessing those records was a challenge.
We needed a more permanent solution that allowed
us to access our case records readily for,
for clients.
I would have to get all of the different forms,
releases signed by the parents, refer them
to different agency, but I also had to have
that release and that form, so maybe it would
be like 10-15 forms that I would have to take
with me at all times, and if I forget a form
at the agency, I would have to go back out
the following day or within the next two days
to get that form completed.
Often I don't know what exactly what I'm walking
into for a home visit.
Even though my cases are ongoing cases, I
do work with teenagers, so any visit could
change from day to day, so I kind of had just
a couple of accordion files that I dragged
with me everywhere 
I went.
I think we began by looking for an electronic
document filing solution, and in, in doing
some of that research realized that both Northwoods
and some other companies had other features
out there that could be partnered with a document
management solution to really help our staff
become more efficient, spend more face to
face time with families.
We didn't necessarily go looking for that
tablet or CoPilot option, but when researching
the document management stuff, realized that
this was something that really would work
well hand in hand together and was something
we needed to explore if we weren't going to
be kind of left behind.
Ultimately I think what led us to choose Northwoods
was myself and Rich really were focused on,
first and foremost Northwoods had already
been here to our agency at job and family
services with child support, and they had
had a fabulous experience both customer service
wise, professional wise.
We really enjoyed that you guys work primarily
only with human services agencies, and so
had that component, you know, pretty well
down as far as the type of work we do, the
type of clients we serve, and I think that
was ultimately one of the major factors in
making that decision.
It does cut down on a lot of time.
I don't have to run back and forth to the
office to fax something.
I can email it straight from my tablet.
I do that a lot.
You know those things, so it does cut down
on time.
I can do it in the moment and not have it
go on my to-do list, which is forever long.
You know, it might get skipped over, but being
able to do those things in the moment, so it's,
it is a time saver that I didn't expect
it to be.
I would, I would personally say that you,
it's something that almost every agency needs
to consider, regardless of the size of the
agency and their ability to make a total commitment
cost wise that I really believe that technology
in this field is, is a new and upcoming feature
that if we don't get on board with other agencies
will be left behind.
I can leave the originals at home, back at
the office, the house, which is much safer
for those, and I can just grab the tablet
and go.
Probably the most general statement I've heard
is that "I just feel less stressed at the
end of the day, that there's not so much on
my shoulders.
I felt like I got more off my to do list than
I was able to do without the software and
the tablet."
I would say it cuts down over 80% of your
time while you're in the field, and that's
what you want.
You have time to do your work and not feel
stressed and not get behind.
[Music]
