I'm Justin Herndon and I'm a business traveler,
traveling about 20 flights a year, at least.
My parents are celebrating 50 years of marriage
this year and so I was able to put together
an entire trip to Puerto Vallarta where they
would be able to stay all-inclusive and have
a free flight and do it all based on my loyalty
points.
This trip is absolutely something that my
parents would never take on their own.
For me to be able to give that back to them
and really recognize their loyalty to each
other is just--it's an incredible feeling
of love, and it's really rewarding in and
of itself to be able to share my reward points
and help them take a trip that for them--this
is gonna be a trip of a lifetime.
Everything went through just as planned.
Somehow, some way.
It was cool to be able to surprise my parents
at the airport, because that they had absolutely
no idea I was gonna come.
And to see that look on my mom's face was
incredible.
You've got a Southwest Customer for life and
I think my parents are as well.
It's just something that, you know, when airlines
treat you this way, you stick with 'em.
