- [Instructor] In this video,
we'll show you how to use
the Manage Transactions
page in Seller Central
to issue refunds to
customers who used Amazon Pay
to make a purchase on your site.
In your Seller Central
account, please make sure
that Amazon Pay Production
View is selected
in the Marketplace Switcher.
Navigate to Orders, and then
select Manage Transactions.
In the list of transactions,
locate the transaction
for which you want to issue a refund.
One of the best ways
to find the transaction
is to enter the Amazon
Reference ID in the Search box.
You can also search by Buyer
Email, or by Seller Order ID.
In the Action column, click Refund.
In the Refund Payment dialog
box, enter the Refund amount.
You can issue full or
partial refunds of the amount
you previously charged the customer.
You can also refund more than
the amount that you previously
charged to the buyer, for
example, in order to refund
what it cost the buyer
to return an item to you.
The maximum amount that
you can refund to a buyer
is 15% more than you
previously charged the buyer,
or $75 more than you
previously charged the buyer,
whichever is less. Also
note that the maximum number
of refunds allowed for
a given charge is 10.
In the optional Notes field,
you can enter text that will
appear in the refund email
that is sent to the buyer.
Click Review, and then
carefully review the details
of the transaction and the refund amount.
When you have confirmed that
all of the details are correct,
click the Refund button.
Refunds can be initiated via API as well,
with additional documentation
available at pay.amazon.com
Finally, back to your
Manage Transactions page,
you can easily see the refunded amount
by checking the Total Refunded column.
Thanks for watching this video.
For more information
about issuing refunds,
please use the Help
content in Seller Central.
