My whole career started simply
with the bombing of Oklahoma
with Timothy McVeigh.
And it was kind of the first time
that people took a step back and said,
ooh, this could actually happen in the U.S.
And so it was an opportunity to
kind of start building plans,
procedures,
processes for a large organization.
And from there,
I just kind of morphed into a couple of opportunities
over the last
20 years or so
to build three programs from ground up.
The opportunity that PenFed is given
is that our department
has the ability to help
the business be resilient.
Whether it be typhoons,
hurricanes, blizzards,
different things that could disrupt operations.
Probably the biggest hurricane
that PenFed has faced
so far is Hurricane Maria back in 2017.
And why it was so impactful
was that it really impacted our employees.
Coordinating things like generators
and things like the ability
for our employees to take care of
their homes if they were damaged.
And they were coming in
day in and day out
and serving our members
and helping them get access to their money.
Resiliency really touches people
and having them prepared
and having a plan
is really important for an organization
because it really reduces the breadth
and allows people to know
what to do and how to do it.
