We are unfortunately aware of
many students and many teachers
who had a really difficult time or
success in accessing the platform.
So, we've been hard at work through our
data center to establish number one
the cause of the problem, determine the
cause and obviously then seek solutions.
One thing we've identified,
the cause of the challenge,
the main cause of the challenge
was not platform related.
The content is there, even though we
are aware of some teachers who for
a period of time maybe due
to a connectivity issue.
At last the content,
it was restored throughout the day.
The biggest cause of
the problem centers around
a third party switch provided by Cisco.
That basically brings internet
connectivity to our system,
which then is piped out
to every single school.
We now have an army of Cisco
engineers who have been
able to penetrate our
server to fix the problem.
Obviously without connectivity
without access to the internet,
our portal, our employee portal,
our teacher portal,
our student portal,
our parent portal ,does not function.
Therefore, as a result of that loss of
connectivity, and we began detecting
first a slowdown of access early morning,
so there was a latency issue.
But it then it worsened to a point where,
and we knew that probably
this was not a capacity issue because
we still could not access the portal.
Even though we knew the connectivity for
students was basically nullified.
So we are still at this point.
Unfortunately, we know
what the problem is.
But we do not have as of yet.
And I wanna be perfectly clear and honest,
one of the greatest disappointments for
me as superintendent that we do not have
yet a solution, the engineers at Cisco
they spent hours alongside our
team to identify the problem.
They know what the problem is,
is again an external connectivity,
internet, switch access to our
school system without which
the signal of internet does not
penetrate into our data center.
If that signal does not
come into our data centers,
it does not get piped out to the schools.
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