hey everyone and welcome back to r
slash choosing beggars a truly choosing
beggar many years ago I owned a small
cheese and charcuterie shop in New
England the kind where you taste
everything to make your choices and
everything is cut to order most
customers were great some just wanted to
graze and I'd limit them but there was
one woman that I'll never forget
keep in mind that as the owner I was
there every single day and while I had
weekend help
I was still there every minute the shop
was open and lots that it wasn't Karen
came in she's having a party slash event
slash fundraiser wants to get some ideas
for things to serve not an uncommon
request at all
so I unwrapped cheese's to give her a
taste explaining how to create variety
etc she tastes a few things we chat and
then she'd come back when the party
approached and we put together an order
then I wrote down what she liked and
didn't so she didn't know what to ask so
she'd know what to ask for this all took
about 30 minutes of my undivided
attention and made a real mess in
unwrapped cheese wheels salami open jars
of confits and chutneys the whole
shebang but wrapped up cleaned up
carried on then she did this again about
six months later I remembered her but
didn't really think much of it at the
time maybe the first event fell through
or we're nearing the time of event
whatever then she did it again and the
shop was pretty busy and myself and my
assistant were trying to help other
paying customers and she's taking up a
lot of time trying to make her
selections but still no purchase no
order filled out visit 4 here she
comes it's a weekday I'm alone in the
shop she starts on the same story she
works for an arts nonprofit that throws
fundraisers etc having an event next
month can I try this one
what about this one maybe something else
what do you recommend
after pulling out the third wheel I set
it down on the cut counter turn to her
and ask what she was doing you've come
in here at least four times sampling
I've unwrapped multiple wheels of cheese
dirtied dozens of knives I never used a
knife on more than one product cut meat
samples for her on the slicer etc and
you have never once spent a penny in
here oh yes I have I was here and bought
a whole platter from your girl when you
weren't here that's just not possible
I'm always here and I'm just not going
to do this anymore
she then informs him that she has a
friend that works for a wholesale
distributor and she comes to me to
sample and get knowledge then buys from
him because it's cheaper I'm done with
you you've essentially stolen my service
my goodwill my product I have cut and
cleaned for you for the last time get
out and never come back she went to the
wine shop next door to complain about
how rude I was to her I did classes and
events with that shop all the time and
we were good friends they threw her out
to never saw her again I heard through
the grapevine that threats of bad
word-of-mouth are her currency car
company $50 gift card brings them all
out I work at a car dealership our
manufacturer is running a promotion that
gives a customer $50 to test drive our
cars the money comes from the
manufacturer not the dealership so we
aren't picky about giving it out if
people come in we even ask them that
they would just want the money if they
say yes we redeem the coupon and send
them on their way we're all paid on
Commission only so test-driving a
customer who has no intention to buy
cost us money and time I just got off
the phone with a customer who said his
gift card never came he wanted to make
sure that we redeemed it I told him that
we did and told him that we don't
control the gift cards they come from
the manufacturer he asked for the direct
number to the manufacturer I told him we
don't even have that
he then said the $50 is the only reason
I came to your store and I spent fifty
five minutes of my time so I feel
entitled to that gift card Wow
I even looked up his coupon on the
website and I realized he put in the
wrong email address that is the one
thing we can't correct on the website
the card is delivered via email and they
don't want us to divert it I told him I
am paid on Commission and I did not
spend fifty five minutes of my time for
him to screw up his own email address
tough nuts this promotion has brought
out all the beggars and most of them are
polite but we have had to deal with far
too many people who are just here to
waste our time we had another guy come
in and try to drive our whole product
line for cars and three SUVs after the
third twenty minutes has Drive the
salesman mentioned to him that the card
was for $50 total not per test-drive he
got mad and said that we can give him
his gift cards for all the drives when
we told him that we don't control that
the manufacturer does he flipped out and
left didn't even give us his code to
redeem the card he called back and we
declined to redeem it must be present to
win woman won't accept two discounts I
used to manage a shoe store corporate
always had us putting up sale signs five
dollars off 10% off like it was a big
deal people would come in and try to
fight with us about how small the
discount was as if we had some kind of
control over it so we finally have a
decent sale 25% off on certain shoes
woman comes in and wants a different
discount $15 off instead turns out one
of our other stores has the wrong sign
up I figured out the discount $15 was
about 27 percent off but what the heck
make the customer happy right I agree to
give her $15 off but that's not good
enough she wants both the $15 off and
the 25% off claims that if one store is
running
sale and another store is running
another sale then both should be honored
I'd tell her no she can pick one or the
other well she won't go away she stands
in my store
complaining and complaining and finally
since it was a slow day and I had a
sales goal I tell her you know what we
are a new store and I'd like to win your
business so as a one-time offer I will
give you both she says then I don't want
both what you are acting like this is
something extra something I don't
deserve I deserve all the discounts your
shoes are too expensive anyway and she
storms out I probably didn't want her as
a customer anyway I can't sell you this
light fixture so a little back story a
few years back I worked for a hardware
store a big green one if you're curious
and I happen to work in one of the
slower departments electrical that being
said I did my part to help any guests in
need regardless of their needs whether
or not it's my department around this
time we had a special order lights that
we weren't supposed to sell regardless
of if we had a spare or not and these
were some fancy lights most of which
were over six hundred dollars alone it
was towards the end of the week and it
was just me my boss and our new employee
my boss was running errands and
receiving our new employee sweetest and
sassiest girl I've ever met was over
helping with some light bulbs and I got
this lovely gentleman with a I have to
have this demeanor so here's a roll call
me the dude with the things for your
stuff EC will be entitled customer and
GM general manager I approached our
lovely EC with a smile me
howdy can I help you EC yeah how much
for that light fixture me oh that one is
seven $49.99 anything
I can answer for you no I'll take it me
awesome if you'll follow me to my
terminal I'll get you all set up for
home delivery or pickup whichever you
choose ICI wait so you don't have this
in stock me no unfortunately not this is
for display only ec but it lights up so
it works right me yes but well hurry up
and get it for me he snaps his fingers
and points to the light like he's the
Prince Ali Baba sir I can't sell you
that one I can search another store for
you but I can't sell what's with your
stupid Americans give me the damn light
I'll pay you $200 right now to get it
for me I've told you I can't sell you
that fixture I can find a store that has
one or I can order it for you get the F
out of my way I'm not going to be
dealing with some useless took who won't
do what I ask at that point he storms
off and I go back to doing what I was
tasked with only to get a call over the
radio from my GM Opie do you copy me go
ahead GM can you stop by the front end
we have a situation we need to handle me
I'll be there as soon as I can I head to
the front and and there's the guest with
a smug crap eating grin on his face GM
did you tell this man to go F himself me
no sir not at all
EC tell him the truth you lying piece of
crap
GM sir please calm down while we figure
this out Opie this guest claims you told
him to go F himself that isn't true me
nope I think he's upset and angry that
it didn't sell him a special-order
fixture GM I see is it discontinued or
damaged me nope one of the new ones we
got in from DC GM well without any good
proof I have to take his word EC fire
this piece of crap I'm tired of him me
well GM there are cameras
by that can validate that he was
harassing me gM well then let's check
the cameras at this point the EC smug
grin turned to a sour frown as we
reviewed the recording we saw that
indeed the EC was going ballistic over
the whole ordeal after stepping away he
had grabbed a light bulb and threw it
towards our conduit rack whereby a broke
on contact he even flipped me the bird
while walking away as the GM and I come
out of the security room the guest had
seemingly vanished we asked around and
apparently he speed walked out while we
were reviewing the tapes
all in all he never came in again from
what I recall and I quit that job a few
months later thank you guys so much for
listening to this episode of our slash
choosing beggars and if you can believe
it I'm still recovering from my wisdom
tooth removal so me laughing earlier in
the video was not because it was super
funny it was because I was in some pain
so yeah I'll see you guys in the next
video if you haven't subscribed to the
channel please do it really would make
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it very much if you liked the video
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you
