my role on the team is I'm the legal
advice team team leader so this
basically involves overseeing all the
work that the team do all the advisors on
the team have completed their law degree
and their legal practice course
we handle a variety of work so that
involves straightforward consumer law
matters to more complex family issues
with wills and probate between 70 and 80
calls we do handle quite a variety of
workload we have a system called the
the hub where we capture client
information so when a client initially
calls to make their enquiry we're able
to log all this information and then
create a file for them on our systems if
they call again in a couple of days a
couple of weeks if their matter has
progressed we're able to then locate the
file through the name or postcode so
it's a very useful system that we have
so it's taking the client through that
giving them the practical advice and
steps that they need to take if we do
feel that they need more specialist
advice that's when we will refer them on
to our specialist lawyers to ensure a
smooth process for the client
