Alright, so in this video, we're going to
be talking about the biggest topic that detailers
have when it comes to starting their car detailing
business. Should you or should you not use
your customer's water and electricity at their
home. Let's get into it. Alright this is the
biggest problem I see detailers run into when
they're starting their mobile car detailing
business. If you're a mobile car detailing
business, you're going to go out to the customer
job site, uh, which is for the most part their
home location and you're going to detail their
car. So if you're a mobile car detailing business,
you presumably want to use a generator, pressure
washer, be your own supply source of water
and electricity. And a lot of people really
are debating whether it's professional or
appropriate to use the customers water spigot
and electrical outlets. So for the most part,
what you're thinking what you're thinking
and assuming when it happens are three fold.
For the most part they fall into the same
bucket which I'll get towards the end. So
for one you think that it's unprofessional.
So as a professional detailer offering, you
know, high end detailing services or professional
detailing services, you should supply your
own water and electricity in your detailing
van or detailing truck with a pressure washer,
generator, and a a water tank that way, you
know, you're self contained, you don't have
to worry about the customer having to worry
about being there or having an available source
of water or power. Two, you feel it's not
a real business. If you're going to go offer
detailing services, you should be a self contained-
full operating mobile detailing van or truck
or whatever it maybe and you should have your
own supplies so you can work effectively and
efficiently without asking the customer if
they have a source of water or power. And
it's also going to go into, you know, another
big reason people will aim towards having
their own water source and power in their
detailing van is to be able to detail vehicles
at a customer location and off location, so
maybe at a business or business center or
at a garage center. The third one will be
they'll think it's a joke. So you as a detailer
will think that the customer will look at
you as a joke like, "Why are you asking me
to use my water and electricity if you're
the detailer? Shouldn't you not bring your
own generator, should you not bring your own
water? Why do you have to ask me to use my
water if you're going to come to detail my
car?" All valid reasons, but not really. It
falls more, for what I think, in personal
experience, is your mental mindset, your mental
framework of how you perceive yourself. So
if you think that's unprofessional, if you
believe in yourself that you absolutely need
the water tank and the pressure washer and
the generator to go service clients at their
home locations, that goes into you're not
self confident into your self and to your
business and what you have to offer. Because
99.9% of the time, especially when I talk
to other detailers, mobile detailers at that,
customers do not mind whatsoever you using
their water and electricity. So I'll move
on to what the customer thinks; so the customer,
from my experience, from what I've talked
and spoken to other detailers, mobile detailers,
the customer simply does not mind or care
that you use their water and electricity.
So yes you will have a few clients, a few
customers, a few prospects, by all means,
not doubting this that some people will get
a bit, mad, aggravated, annoyed that you're
going to use their own water and electricity.
But if they're going to give you problems
over that, do you really want them as a customer?
If they're really going to give you some problems
just because you need to use their electrical
outlet that's located in their garage, is
that really the ideal customer that you want?
Probably not. So, for the most part, in my
experience, from other peoples, other detailers,
they simply do not mind or care. At that,
they expect it. So, a lot of times when I
go to detail sites, and again, this is covered
in the pre-qualification call, but for the
most part when I get there to the location,
they'll more than, the first thing that they
tell me is, you know, "Good morning" "good
afternoon, the water spigot is located over
here, the electrical outlets are here here
here." It does not fail for people to just
offer the water spigot and the electrical
outlet. I use the customers water and electricity
ever single time. I have a generator, I don't
carry it, I've never thought about getting
a pressure washer or water tank, they simply
do not mind, do not care and they always,
for the most, expect it. And then two they
understand. This is a biggie for me personally
since I don't carry my own power or electricity,
in the phone call when they call for services,
I explain to them that I do not carry my own
pressure washer, I do not carry my own water
tank, so I will need access to a water spigot
and electrical outlet. And the template that
I use, for the most part this is what I say
99.9% of the time when I'm on the phone call
and I'm going to see if they have a water
spigot or electricity. First off, I make sure
that this is a home location and not an apartment
or they want a detail at a business location.
Just because I know home is going to have
a water spigot and an electricity source,
those other two, business and a, or anywhere
that's not their home, is either going to
have a water spigot or electricity going to
be located somewhere weird or they're not
going to have one in total. I need to make
sure it's at a home location, that's number
one. Number two, I tell them that because
99.9% of our details are at a home location,
we no longer carry a generator or a water
tank. So I will need access to their water
spigot and electrical outlet. Is that a problem?
Or is that okay? Or will I have an electrical
outlet and water spigot when I arrive to your
location?And they're going to tell me yes
because I know it's a home location, no one
has ever told me no. A few times, yes, they're
going to have their water spigot in the back
or in the side of the house. Maybe it'll be
a bit of a problem. But the problems you encounter
trying to get hooked up to the water spigot
or electrical outlet far far far out beats
the, is much easier to do that, than to go
your own generator, pressure washer, and water
tank and all that jazz. So for one, yeah,
you should really just use the customers water
and power if you're a mobile detailer. And
by all means, if you're in the beginning stages,
by all means, you should definitely use that.
You should be frugal with what you're doing.
Of course, later on when you get more revenue,
more frequent customers coming to you every
month, then by all means you can upgrade.
But again, if you're going to be detailing
customers car at their home 80% of the time,
90% of the time, and you have their water
and power available there, why not use it?
If you take your own pressure washer and depending
what pressure washer you use, do you really
want to start a pressure washer at 8am and
keep it running for the next 2 3 hours when
you can be much quitter, you can be much more
convenient to everyone else around you and
use their electricity source that's literally
a few feet probably from their driveway. So
definitely definitely use customers water
source and electrical power when you're at
a customers location. You know, going through
the hoops of trying to find the right generator,
making fit in your detailing van, making sure
you have the right water tank, pressure washer,
water pump, making everything else fit inside
your van, truck, car whatever it maybe is
just so much of a hassle compared to just
using the source that they have at their home
location. Hope this video helps, hope that
clarifies a few things on whether or not you
should use the water and power from your customer
location. Leave a comment down below, like
this video, and subscribe to the YouTube channel
and I'll see you in the next video, take care.
