Instructional DVD
CHAPTER 1: PRE DELIVERY CONSIDERATIONS
1. Your spa is delivered on-end using a purpose-made
trolley, adding 20cm to the height clearance
2. You must add the width of your spa to the
height of the trolley to work out the total
height needed
3.The hot tub will generally be around 95cm
wide when on the trolley
4. The total length of the trolley (3.2metres)
must be considered for tight corners - it
will not bend!
5. Because the trolley ground clearance is
under 20cm over a 3m length, steps or
lifting will require extra men
Because of their greater weight and size,
swim spas will require a crane delivery. Please
discuss this with your spa professional.
Other things you should check include:
A. Lots of steps? Call us.
B. Corner clearance
C. Overhead branches
D. Protruding buildings
E. Gates: height and width
F. Overhanging gutters
G. Boxes, steps or vents. Remember to add
20cm to the height of the hot tub when on-end
to allow for the trolley's height
It is important that you provide the correct
power supply. 15 amp spas can be plugged into
a 15amp outdoor power point with RCD protection.
This is not the same as a normal household
plug. All other spas must be hardwired to
your house circuit board. Please discuss these
requirements with your electrician prior to
delivery
When installing and using this electrical
equipment, basic safety precautions should
be followed, including the following:
CHAPTER 2: SAFETY INSTRUCTIONS AND WARNINGS
When installing and using this electrical
equipment, basic safety precautions should
be followed, including the following:
1. READ AND FOLLOW ALL INSTRUCTIONS.
2. To reduce the risk of injury, do not permit
children to use this product unless they are
closely supervised at all times. KEEP THE
SPA COVER LOCKED WHEN NOT IN USE.
3. THIS APPLIANCE MUST BE INSTALLED BY A QUALIFIED
SERVICE TECHNICIAN. All electrical connections
must be performed by a licensed electrician
and must conform to all national, state and
local electrical codes in effect at time of
installation.
4. The appliance must be connected to a suitably
rated and weather protected power supply.
5. The supply line should be a dedicated power
circuit and means for disconnection must be
incorporated in the fixed wiring in accordance
with your local wiring regulations.
6. Means for disconnection from the supply
mains should have a contact separation in
all poles that provide full disconnection
under overvoltage category III conditions.
7. The appliance should be supplied through
a residual current device (RCD) having a rated
residual operating current not exceeding 30mA.
8. If the supply cord is damaged, it must
be replaced by the manufacturer, its service
agent or similarly qualified persons in order
to avoid a hazard.
9. The appliance is not intended for use by
young children or infirm persons unless they
have been adequately supervised by a responsible
person to ensure they can use the appliance
safely.
10. Young children should be supervised to
ensure they do not play with the appliance.
11. In order to avoid the possibility of hyperthermia
(heat stress) occurring it is recommended
that the average temperature of the spa pool
water should not exceed 40oC.
12. The control box, heater, pumps and other
electrical items should only be serviced by
a qualified spa service technician
13. Do not operate electrical appliances within
1.5m of the spa
The following operating and maintenance instructions
are very important and must be followed carefully.
With proper care and maintenance your spa
will provide you with years of satisfaction
with minimum effort.
The filtration pump should be operated for
a minimum of eight hours per day for cleaning
and filtering of the spa water. If you intend
to use Simple silver, or other chlorine free
sanitizing systems, the minimum should be
10 hours per day. You can access the filtration
menu by pushing the up and down arrow, scrolling
to FILT and adjusting the setting to the desired
duration.
The length of time required to heat your spa
to the desired water temperature will vary,
depending on the air temperature, season,
and wind velocity. We highly recommend using
the hard cover to minimize heat loss and to
protect your spa when not in use. The life
of the cover can be extended through use of
a vinyl treatment such as armour all
The replaceable filter cartridges are trouble
free and easy to clean. A routine cleaning
is the best practice. Cartridges should be
removed and hosed down weekly using a garden
hose. Make sure all pumps are turned OFF before
removing the cartridge(s) for cleaning. In
addition, at least once a month the cartridges
should be removed and soaked in a filter cartridge
cleaning solution for a minimum 30 minutes
(or as directed by the cleaning solution's
instructions). After soaking, the cartridges
should be thoroughly rinsed using a garden
hose. The frequency of soaking required varies
with amount of spa use. The more the spa is
used, the more often the filters should be
cleaned.
If your spa is fitted with a Purezone micro
filter, this does not require cleaning. However,
this filter should be replaced at least every
3 - 4 months, or as required dependant on
amount of spa use. Please note: DO NOT add
any SPA SHOCK chemical to your spa water if
using the Purezone micro filter. Only use
spa sanitiser and pH balancers.
Keep the spa water level at least 50mm above
the skimmer at all times. Never allow the
water level to drop below the bottom of the
skimmer opening. If the water level is too
low, the skimmer will allow air into the water
lines of the pump, causing it to lose its
prime (water -flow). Running the pump without
water flow will damage the pump seal assembly
and could result in further equipment damage,
which will not be covered by the product warranty.
It is your responsibility to regularly check
and maintain the chemical water balance of
the spa pool to ensure it remains within reasonable
pH (acid/alkaline) limits (7.4 - 7.6 pH).
Unbalanced water chemistry greatly accelerates
corrosion and may lead to early product or
component failure. Product or component failures
caused as a result of poor water chemistry
maintenance will NOT be covered by the product
warranty.
You should empty and clean your spa at least
every 3-4 months. Performing a pipe and jet
degrease before draining is recommended. Drain
the spa water and use a liquid cleanser free
of abrasives to clean your spa. Fill with
regular tap water and chemically treat the
water before use, for a clean and healthy
spa.
The cover must be kept on spa at all times
when spa is drained or winterized. When spa
shell is empty, direct exposure to sunlight
can damage plastic parts and interior surface,
jets, or any other interior components. Damage
resulting from the above will not be covered
under the product warranty.
Your new portable spa must be placed on a
uniformly firm, flat, and level surface. A
concrete pad 100mm thick is recommended. Swim
spas generally require a 200mm pad.
Your spa may need to be fenced with the fencing
meeting relevant building and council standards.
Check with your local council. If your spa
is located near sprinklers, adjust or cap
them so as not to hit the siding of the spa.
If the spa is to be installed on a deck, the
decking must be constructed to building standards
and should be capable of supporting the expected
load of the spa when filled. If decking is
to be constructed around the sides of the
spa the owner must remember to make provision
and access for the side panels of the spa
cabinet to be removed in case of the need
for future servicing. Please note that your
spa's warranty does not include the cost of
removal from decks if required.
15 amp spas are supplied with a power cord
but must be connected to a weatherproof 15A
outlet. 32 amp -- 60 amp spas must be hardwired
directly to your house supply. All electrical
connections must be performed by a licensed
electrician and must confirm to all national,
state and local electrical codes in effect
at time of install.
Remove the cabinet door panel on the electronic
keypad side of the spa and check that the
pump(s) and heater barrel unions are tightened.
It is possible for these connections to become
loose during transportation. Also check that
all T-handled gate vales are pulled UP in
the open position.
Ensure that the external drain valve is firmly
tightened and the jets are in the open position.
Remove the Purezone micro filter from the
spa and fill the spa using a garden hose by
inserting the hose down into the filter pipe.
This will flood the pipe work during filling
to help prevent air locks. If your spa is
not fitted with a micro filter, remove the
cartridge(s) and fill through any filter pipe.
Your spa should be filled until the water
level is at least 50mm above the skimmer (a
water fill level is marked on the side of
the filter area). Maximum water depth in any
part of the spa should not exceed 1100mm.
Maximum water depth in any seat should not
exceed 600mm.
Once your spa has been filled with water to
the correct level, plug the power cord into
the power point and switch the power ON. If
the spa is hardwired, switch the spa ON at
the isolation switch. Any switches should
be located within 3 metres of the spa.
The filtration pump will start immediately
after the power is turned on. ENSURE THAT
YOU SEE WATER CIRCULATING. If water is not
visibly moving, switch the spa OFF and contact
your appointed contact person or retail store.
Once you have the water circulating, adjust
the water temperature to the desired level
and set the time
To set the time, hold down the up and down
arrow buttons, scroll through to TIME and
follow the onscreen instructions
Add and adjust your chemicals to the spa water
following the chemical start up procedure
supplied to you by your spa dealer.
Ensure that the hard cover is placed on the
spa as this will greatly reduce heat up time.
Please note that your cover clips must be
attached to the spas cabinet.
Most Vortex Spas are equipped with two or
three filter cartridges (depending on pump
configuration). Purezone filters must be replaced
every 3-4 months but do not require cleaning.
Pleated filters require cleaning every 2 -- 4
weeks depending on use. These only need to
be replaced every 18-24 months
To remove filters simply unscrew the cartridge
in an anti-clockwise direction and pull out
from spa pool.
When reinstalling filters first hold the cartridge
underwater until the air stops bubbling (at
this point most air has been removed from
the cartridge).
Then screw the cartridge back into place in
a clockwise direction.
If your spa is equipped with an air blower,
an aromatherapy canister may also be fitted.
The canister can be easily identified due
to its coloured plastic cap. Scented refills
can be placed in the canister, which creates
a fragrance to rise up from the air bubbles
when the air blower is operated. Please ensure
that the white cap is removed before use,
and replace if the aromatherapy is not to
be used for while.
Your spa may be fitted with one or more air
venturi controls. These regulates the amount
of air that flows through the jet with the
water. The more air, the more powerful the
jet's stream. You can adjust the pressure
in the entire seat by adjusting this air venturi
control clockwise or anti-clockwise.
Your spa may be fitted with one or more water
flow diverters. These diverters control the
flow of water from each jet pump between various
zones of the spa. You can have full pressure
in one zone and no pressure in another zone
by turning the diverter handle all the way
to the left or right, or part pressure in
each zone by setting the diverter handle to
the middle position.
Your spa may also be fitted with one or more
waterfalls and/or water cascades. These water
features operate with either the filtration
or jet pump and can be turned on or off by
rotating the star shaped control dial(s) clockwise
or anti-clockwise. These are similar in appearance
to air venturi controls however their larger
size and higher profile makes them easily
distinguishable.
When draining the spa, removed the drain cap
and pull out the drain connection. Fit the
hose adapter and connect to the garden hose.
Twist the fitting to start the flow. When
the spa is finished drained, twist the valve
to shut off, remove the garden hose, push
in the drain valve and replace the cap
The total alkalinity should be in the range
of 90 - 150 ppm (parts per million). A spa
or hot tub with low total alkalinity would
require constant adjustment of the pH. To
raise total alkalinity, add Alkalinity increase
in small quantities. To lower the total alkalinity,
add alkalinity decrease in small quantities.
Test in one hour.
pH is the measure of the acid/alkaline level
of the water. It is important to maintain
the correct pH level as it effects the action
of other chemicals. The pH is measured on
a scale of 1 to 14. Seven is neutral, below
seven is acidic, and above seven is alkaline.
Incorrect pH levels can cause poor sanitiser
efficiency, eye and skin irritations, corrosion
of metal fittings, cloudy water and formation
of scale on the pool walls and fittings. The
pH should always be above 7.0 (measured at
room temperature, not hot) to avoid possible
corrosion of equipment. However, it should
not be higher than 7.8, as this would reduce
the efficiency of the sanitiser. If the pH
level needs to be increased, add pH increase;
to reduce the pH level, add pH decrease. Wait
for one hour and test again.
Sanitising your spa is essential for safe,
healthy water, free of harmful micro-organisms.
The most commonly used sanitiser for spa pools
is a form of chlorine (Lithium Hypochlorite).
Ozone or UV may also be used, but because
there can be no residual, a form of chemical
sanitiser must be used in conjunction with
these systems.
The amount of disinfectant required depends
on a number of factors, including water temperature,
the frequency of use and the number of people
using the spa. It is most important to always
keep the sanitiser level at 2.00 to 3.00 parts
per million. In very hot water the sanitiser
can be used up very quickly, and should be
checked regularly whilst the spa is being
used.
After heavy use of the spa or on a weekly
basis, the water should be shock dosed with
sanitiser. This is not required if your spa
is fitted with Purezone filters. Be sure to
check the level again before use. If the spa
or hot tub is not being used, add sanitiser
every second day to prevent contamination.
