- [Narrator] PowerObjects
is deeply entrenched
in the healthcare industry.
Our mission is to advocate for patients
through the use of Dynamics 365
and the Microsoft Business
Applications platform.
In recent years, we've delivered dozens
of digital transformations
for healthcare providers big and small.
We speak from experience when we say
that nothing is more
important in this industry
than the patient experience.
The COVID-19 crisis has
revealed the tenuous nature
of the patient experience.
when unusual circumstances
lead to tremendous surges
in call volumes, patient
inquiries and clinic visits.
Despite best intentions,
the patient experience
often fails to scale
up for these scenarios.
Fortunately, there's a solution.
By leveraging the power and versatility
of the Microsoft stack, providers
can consistently deliver
best-in-class patient experiences,
even during a global pandemic,
while saving valuable resource hours.
Through a partnership with PowerObjects,
our organization can combine Dynamics 365
and Microsoft's Healthcare Accelerator
with a HIPAA-compliant
Microsoft Healthcare Bot
to transform the
experiences your delivering,
but don't take our word for it.
Martha needs a quick answer to a question
about her mom's medication,
so she goes to our clinic's website
to get the phone number.
On the site, she sees a chat option
and decides to give it a try.
First, the Healthcare Bot authenticates
by collecting data in a
way that is 100% compliant
with HIPAA regulations.
Thanks to the Microsoft
Healthcare Accelerator,
the Bot already knows that Martha
is in her mother's care circle
and is authorized to chat.
Built-in Azure Cognitive Services
recognize the key data
points and validate,
or even update, fields in
Dynamics 365 as needed.
The Accelerator offers an
unparalleled 360-degree view
of the patient, including
medications and dosages.
It also tracks medication
combinations that may be dangerous
as well as due dates for refills.
It's not human, so it
doesn't want to quit.
It will try to address all
needs that can be handled
without human interaction.
Historical data in Dynamics
365 is accessible in real-time.
The Accelerator can even
integrate with a scheduling system
to provide available time
slots for future appointments.
Amazing, in a chat session that
took less than five minutes
and no human intervention
on the part of the provider,
the Microsoft Healthcare Bot,
along with D365 and Healthcare Accelerator
delivered a clean and complete
experience for the patient
while also deflecting as many
as three potential phone calls
to the pharmacy and clinic.
And each of those three phone calls
would have created risks
for misunderstandings,
misinformation and the loss of
a loyal patient and customer.
But with the bot, all
those risks are avoided.
Are you ready to transform
the patient experience
your organization is able to deliver?
Contact our healthcare
experts to get started.
