(easy music)
- Why are there so many failed attempts
in attended automation?
Automation, although it sounds easy,
it's actually very difficult,
especially when you have a person involved
in the process as well.
Different people have
different ways of doing things,
even if it's the same thing.
Different people would have
different understanding
of what is done for them automatically.
Because of not only dealing
with the little quaint things
that the applications themself have,
you also have to deal with how the agents
syncing together with the bot will behave.
And you have to account
for errors and mistakes
that could happen due to that
or different kinds of exceptions.
The idea with attended automation
is that you have to think,
when you build the automation,
you have to think how would
the person work together
with the automation and that
is mostly a difficult thing.
So you can't just wait on things to happen
assuming that they will happen.
You have to handle the
cases of what happens
when they don't happen the
way that you perceive them?
(easy music)
