AI is a very hyped subject right now, but it will change every industry like how IT has changed
pretty much every industry.
AI is not like a breakthrough.
The breakthrough around AI is the volume of
data we can accumulate, we can collect nowadays.
Plus the second breakthrough is like the relatively
easy access to computer power.
So data plus computer power makes like AI
more and more relevant for any business.
You gotta ask yourselves: Who is AI for?
What problem are you trying to solve?
Are you doing it just because it's a buzzword and everyone's getting into it or
are you really trying to solve a core problem
that's going make your job more efficient.
If the customer needs it, we will develop that.
The remittance industry respects what the customer
needs.
What the customer needs is: effective, cost
efficient, and also convenience and security.
I think AI will be a tool that we can use.
With a lot of like startups, you might not
even know that you're collecting all this
information and I think AI is something that
they just have to tap into because you know,
whatever business they're doing, they're collecting
data.
It's always good to have your own pool of
data and your own demographics and customers.
So once you have all this data ready, it's
just ways of, you know, harnessing it.
AI is all about like feeding your algorithm,
to train your algorithm with data.
Because if you wake up ten years from now
and you're like, “I should have collected
this kind of data.
It would’ve been nice.
I should’ve structured my information system
in a different way.”
It's either too late or it would take you a
big amount of effort for you to make it,
you know, neat.
Even if you’re not coming from a technological
background, it’s something that you need
to think from day one.
Certainly necessary. Because we are talking
about consumer business, consumer experience.
[With] consumers now, you need it fast, you need to be
accurate, you need it right on time.
I will say the chance for error is much lesse
than a process that goes through 10 humans.
And certainly AI can help to really speed
up the process.
One of the limitations is AI is as only as
good as the data you put into it.
And so for us, you know, the data is the candidate's
CV, the job experience - and that's great but
that may or may not be 100% accurate.
The other limitation is our customers expect
AI to be a one-stop solution.
But unfortunately in the cases, AI is at the
very early stages now.
So we can't expect AI to do everything.
AI helps but it will never replace
human-to-human interaction.
The limitation sometimes is, now it's actually
very difficult to get a reliable vendor or
developer for the AI technology.
And also some, maybe inside the bank [industry], they also find it
very difficult to get in-house talents.
The recruiters costs money right?
So we try to replace the middleman with like
fancy algorithms or data science, AI.
But then, you know, AI can be sometimes dangerous
because it kind of create like linear career,
you know.
We all know that we don’t have a linear
career, you know.
So you need to keep the human at the core
of your system and try to enhance everything
else around humans.
Because a lot of these startups, especially
they're lean startups, you know...
So having open sources out there for developers
that, you know, chatbots have open source APIs
for them to integrate into the website.
So I would say the resources are out there,
it's just finding, finding the perfect fit,
basically.
AI is becoming more accessible with things
like Google Tensorflow and
with AWS Cloud Services.
We hired a few data scientists.
They looked into the problem we’re trying
to solve, to make our jobs much more efficient
and what we found is actually - hey, we can use
ready-made solutions to actually leverage
and take advantage of AI.
There's some Python libraries, for example.
There's a very very famous one called NLTK, for example, for natural language toolkit.
So that's something you can do quite easily today.
I think Hollywood probably does
a really bad job in kind of stereotyping AI,
you know.
Every single movie that you've seen with, like,
AI, it’s always like about
taking over the world.
All this data you've collected are very important
information. So AI just really helps filter
and make sense of all that data.
I think AI, it's here to stay as long as we
know how to complement with the startups and
the resources here.
I know it's very confusing for the public -
like for people who are non-technical that
it looks very scary.
You can read a lot of articles online.
First of all, AI is not that smart.
We’re not there.
There’s a lot of room for improvement for
AI.
It's going to be changing every industry like
the IT have been changing all industries
in the past 30 years, and it's just a promulgation
of technology.
So nothing to be really scared of.
We should really embrace the change.
Just like before internet came, even before
mobile came, you see how much change the world
faces - and AI is just the next wave of technology
change,
and so it just makes the world better.
Hopefully. And faster!
