Somehow we've been conditioned that when you come to work
You leave everything personal at home
but in reality human beings the work that way. 
our training as we went to school to high
school shows we haven’t been trained very well too
deal with conflict, to be able to a communicate effectively 
and be able to be an effective problem solver
if I’m going to ask them to do this very difficult job
and to do it well
because it is very
complicated it can be very
Happy at times and they can see some of
the hard parts of life
I have to make sure
They have the tools they need
to do their job
With net revenue of three point two to billion dollars 
and over twenty six
thousand employees BJC HealthCare understands 
the importance of employee training
so when looking for a way to prepare their 
employees to deal with the stresses of work
and home life BJC wanted the best and found it
in the University of Missouri extension program
Tackling the Tough Skills. We were referred to
and recommended that we talked to the university
of Missouri here in St. Louis with extension
because they had a wonderful course. 
we met with them and it was really actually very
much what we needed
so Life Lessons did not only teach me how
mange stress but also taught me to look at my
potential
and what I could do it and made me more confident
that you know that at forty-three I can go back
to school and succeed
He was in our very first class and he was actually
in food services
at that time
he is now gotten two promotions since taking
Life Lessons
he is in our college program he's about
halfway through
and he is a patient advocate for the emergency room
and they were talking about what class they would provide to all their employees that would assist them
in their work environment creating the better
relationships in the work for environment
dealing with the stress, daily stress of 
working in their emergency departments
Like that, I know the class they need to take 
Life Lessons and I tell you if they take it 
it will revolutionize the emergency department 
So upon his recommendation 
we came down and
sit down and I met with him we talked about
how the content of the course how it might be used
Because of Oliver Washington that's
how it first started in the biggest
hospital in our system
I want to talk about some things…
We’ll be dealing with conflict
I call it unleashing
individuals potential
one of the great joys and passions for 
me as the person who has the gift
of creating learning opportunities is to listen
to our employees
for managers who come back to us and saying
my employees or my life has been changed
by the Life Lessons course
it has been phenomenal there's good for
Missouri cause something that our president
Said in a speech about a year or two ago
more educated workforce is a better work force
so some people needed education in life lessons skills
and some people need education in knowledge skills
and some people need education in vocational
skills, so having a partnership with the school
that provides the skills so that the workplace
can become more educated
And more advances is important
to the state of Missouri
uh to this mid-west region
because when we don't have access to
those type of schools or resources
organizations suffer
University of Missouri Extension
Advancing Missouri
