- Your brand is unique,
and so are your customers.
With so many choices available
to consumers these days,
brands needs to
differentiate more than ever.
A custom premium loyalty
program helps you do that.
When you partner with Clarus,
you get an entire team of people dedicated
to making that happen for
your brand and your customers.
- The product team is
focused on making sure
that you're meeting and
exceeding your KPI goals
for your premium loyalty program.
That's why a lot of research
goes into your program before it's built.
We will brainstorm benefits
that are transactional,
experiential, and personalized
for your customers,
while making sure your program alleviates
you and your customer's pain points.
Our focus is on getting people
to engage with your program.
We will work to align our
marketing plan with yours
to keep your promotions
relevant and exciting.
- Engaging your current members
with the best experience
leads to a successful program.
We evaluate current trends,
review member behavior,
and work with you every step of the way.
- The digital marketing services team
is an extension of your team.
You get designers,
copywriters, video producers,
and a testing and optimization team,
to create your uniquely
branded experience across
every consumer touch point
in any channel you need.
We create all the print,
web, and video materials
you need to excite your customers,
both in-store and online.
Whether you need banners for your website,
handouts and counter mats for your stores,
or copy for your premium
loyalty membership site,
we build it, maintain it,
and optimize it for you.
- From increasing the conversion rate,
to enhancing the member experience,
our goal is to increase
engagement with your brand,
provide more value and
increase customer loyalty.
We definitely don't have a
set-it and forget-it mentality,
we are constantly optimizing.
- It is our goal to partner
with our client leadership teams
to ensure we are constantly
quantifying the value
of our premium loyalty programs.
Clarus analytics team plays a pivotal role
with all of our clients, as
we touch every department.
We apply true statistical
rigor to guide our clients
with data driven insights
and recommendations
related to testing, cohort development,
product performance and optimization,
and cross-channel incrementality
measurement and attribution.
I'd love for our clients to know
that we're a trusted neutral partner
and resource for all things
related to analytics,
regardless of positive
or negative outcomes.
And we're truly dedicated
to providing our clients
with one source of truth.
- Once we have a partner
aboard, we're then working
with our client services
group to make sure
that the metrics of the program
are working as we expected,
and look for opportunities
and identifying risks
that will make the program
work better for us,
our partners, and the consumers.
So ultimately, we're
there for our partners
in making sure the programs work for them.
I've been on many calls
with different partners
to go over what their opportunities are,
and what their risks are,
and see if we can adjust
financial models to help them achieve
their goals and objectives.
- We're always thinking,
we're always asking ourselves,
"How do we make our platform
better for our clients?
"What can we do to make things
easier for our clients?"
As such, when we work with our clients,
we provide a dedicated team,
a technical team to them.
Over the years we have worked
with various types of clients
and integrated with several
different types of systems,
such as CRMs, ECommerce platforms,
POS systems, payment gateways.
And what this has really allowed us to do,
is extend our platform to support them,
and in turn, make it even more flexible
for our future clients.
- Customer loyalty is built
on a series of moments.
Each moment that a member
interacts with customer service,
we wanna make sure that we're providing
the best customer service
that we possibly can.
We offer each one of our
clients branded customer service
on their behalf.
We wanna make sure that
when we're responding
to these client's members,
that it's really coming across
as an extension of that
own client's brand.
We never want our calls to sound robotic,
or like there's a computer
behind the scenes.
So instead, we train our
reps extremely heavily
on each one of the programs.
Here at Clarus, we aren't
just a loyalty platform.
We really are a full-service provider,
and the customer service
team is a major part of that.
- You don't just get a platform with us,
you can an entire team behind you,
servicing your loyalty program.
That means you get product
managers, data analysts,
a creative team, and
a client services team
that's dedicated to your business.
You also get a customer
service team, and an IT team
that's there to build
your loyalty program.
We're truly a partner.
If you're ready to learn
more about premium loyalty,
check us out at claruscommerce.com
