If your iPhone, iPad,
or iPod touch freezes
on the Apple logo during
startup, here's what to do.
We'll show you how to force
restart your device first,
and then if you still need help,
how to enter recovery mode.
Before you start,
make sure you have access
to a Mac or Windows computer
and a compatible cable.
If you don't have a computer,
you can borrow one
from a friend.
Your device will need
to be turned on,
and you should also charge it
for up to an hour beforehand.
First,
we'll try force restarting.
This process won't erase
the content on your device.
If you have an iPhone X
or later,
a 2nd generation iPhone SE,
an iPhone 8,
or an iPhone 8 Plus,
press and quickly release
the volume up button.
Then press and quickly release
the volume down button.
Then press and hold
the side button
until your iPhone restarts.
Your screen should go black and
then the Apple logo will appear.
On an iPad with Face ID,
press and quickly release
the volume up button.
Then press and quickly release
the volume down button.
Then press and hold the top
button until your iPad restarts.
Your screen should go black,
and then
the Apple logo will appear.
If you have an iPhone 7,
iPhone 7 Plus,
or a 7th generation iPod touch,
press and hold 
both the top or side button,
and the volume down button
until your device restarts.
Your screen should go black,
and then
the Apple logo will appear.
If you have an iPad with a Home
button, iPhone 6s or earlier,
or a 6th generation iPod touch
or earlier,
press and hold
both the Home button
and the top or side button
until your device restarts.
Your screen should go black,
and then
the Apple logo will appear.
If your device is still frozen,
here's how to enter
recovery mode.
First, connect your device
to a computer.
If you're using macOS Catalina
or later, open the Finder.
If you're using macOS Mojave
or earlier,
or you're on a Windows computer,
you'll use the latest version
of iTunes.
Keeping your device connected,
follow these steps
to enter recovery mode.
If you have an iPhone X
or later,
a 2nd generation iPhone SE,
iPhone 8, or iPhone 8 Plus,
press and quickly release
the volume up button.
Then press and quickly release
the volume down button.
Then press and hold
the side button
until you see
the recovery mode screen.
This may take a moment or two.
On an iPad with Face ID,
press and quickly release
the volume up button.
Then press and quickly release
the volume down button.
Then press and hold
the top button
until you see
the recovery mode screen.
This may take a moment or two.
On an iPhone 7, iPhone 7 Plus,
or a 7th generation iPod touch,
press and hold
the side or top button
and the volume down button
at the same time.
Keep holding the buttons
until you see
the recovery mode screen.
This may take a moment or two.
If you have an iPad
with a Home button,
iPhone 6s or earlier,
or a 6th generation iPod touch
or earlier,
press and hold
the side or top button
and the Home button
at the same time.
Keep holding the buttons
until you see
the recovery mode screen.
This may take a moment or two.
On your computer,
you should see the option
to update your device.
Click Update and the Finder or
iTunes will download and install
the latest version of iOS
or iPadOS on your device.
Just follow the prompts
and be sure not to disconnect
your device
while you see the Apple logo
and progress bar on the screen.
If the update fails, you'll be
prompted to restore your device.
It will restore
to factory settings,
and you will need a backup
to recover any data.
If the download takes longer
than 15 minutes,
your device will exit
recovery mode.
To reenter recovery mode,
you'll need to repeat
the button presses
described in the previous
section.
After the update is completed,
your device should restart,
and you should see
your Lock screen.
If you still need help,
contact Apple Support
to speak with an advisor.
To learn more
about your devices,
subscribe to
the Apple Support channel,
or click another video
to keep watching.
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