- [Narrator] Learn how to fix your Sony receiver
when it shows a "Protector" error on the display.
If the words "Protector" and/or "Protect Error"
appear on the display screen of the receiver,
try the following steps to resolve the issue.
First,
it is recommended that the receiver
has proper ventilation to keep it from overheating
which can cause the "Protector" error.
Check the surroundings of the device
to ensure it is properly ventilated.
Next,
restart the receiver by unplugging the AC power cord
from the wall for at least 30 minutes.
Then, plug the device back in and turn on.
The device should function as normal.
Third, check the wire connection.
Turn off the receiver
and remove all speaker wires from the back.
Inspect the speaker cords.
If a cord is frayed or in contact with another terminal,
an error will occur.
Fix the connection to prevent a short circuit.
After inspecting the cords and they are in proper condition,
reconnect the cords,
turn the device back on,
and check if the issue is resolved.
If it is still having the same issue,
turn off the device again.
Leave it off for at least 30 minutes
before turning it on again.
If the problem persists,
there may be an issue with the speaker impedance
not within the recommended range.
Check the range indicated on the back panel of the receiver.
Adjust the volume level on the dial
based on the recommended rating.
This should then remove the error message.
If the speakers are within the recommended impedance range,
check the speaker connections.
You can also test by using a different set of speakers,
if available.
If the issue is still unresolved,
consult your nearest Sony dealer.
