RIGHT.
>> SAY THAT AGAIN.
>> Reporter: IT WAS THOSE WORDS 
THAT CAUGHT GENICA COCHRAN'S 
ATTENTION.
THE CARAMEL VALLEY LUCIA 
WAITRESS SAID SHE HAD BEEN 
WATCHING MICHAEL LOFTHOUSE ALL 
NIGHT.
SHE WASN'T SERVING HIM BUT 
OBSERVED HIM SWITCH TABLES AND 
SEND BACK FOOD MULTIPLE TIMES 
EVEN BEING RUDE TO HER MANAGER.
THE FINAL STRAW?
>> ASIAN PIECE OF -- 
>> OH, MY GOD.
>> GET OUT OF HERE.
>> YEAH I'M OUT.
>> GET OUT.
YOU ARE NOT ALLOWED HERE.
>> I ALREADY PUT MY -- MONEY 
DOWN HERE.
>> DO NOT TALK TO OUR GUESTS 
LIKE THAT.
GET OUT NOW.
>> YOU HEAR THE EMOTION COMING 
OUT OF MY VOICE, TO SEE MY 
MANNERISMS, I -- IT WAS 
UNBELIEVABLE.
YOU KNOW, THERE WAS JUST 
SOMETHING THAT CAME OVER ME AND 
I JUST DID WHAT NEEDED TO BE 
DONE AND I WOULD THINK I DID 
WHAT ANYBODY ELSE SHOULD OR 
WOULD DO IN THAT SITUATION.
>> Reporter: COCHRAN'S ENTIRE 
LIFE IS ABOUT SERVICE.
SHE'S WORKED IN HOSPITALITY FOR 
20 YEARS AND HAS BEEN TEACHING 
YOGA FOR TEN YEARS.
>> I FELT VERY PROTECTIVE OF 
THEM.
YOU KNOW?
IT WAS, YEAH, YOU DON'T COME IN 
HERE AND SAY THOSE KINDS OF 
THINGS TO PEOPLE.
ESPECIALLY PEOPLE FEEL SO RAW 
COMING OUT OF THE QUARANTINE.
MOST OF THESE PEOPLE IT IS THE 
FIRST TIME THEY'VE BEEN OUT TO 
DINNER, RIGHT, AND YOU HAVE 
SOMEONE ATTACKING.
IT WAS JUST, NO.
NO.
I DON'T HAVE TIME FOR THIS.
>> COCHRAN WASN'T EVEN THE 
WAITRESS FOR THE AROSA CHAN 
FAMILY WHO WAS CELEBRATING A 
BIRTHDAY.
SHE WAS JUST NEARBY.
>> I AM NOT A MOTHER BUT I FELT 
ALMOST MATERNAL, RIGHT?
LIKE I'M -- THIS IS MY FAMILY 
AND I WILL DO WHATEVER I CAN TO 
PROTECT THESE PEOPLE.
TO HAVE SOMEBODY HATE YOU JUST 
BECAUSE OF THE WAY THAT YOU LOOK
IS JUST BEYOND ME.
I DON'T UNDERSTAND IT.
IT'S NOT SOMETHING THAT I WILL 
CONDONE EVER AGAIN.
BEING SILENT.
>> Reporter: AND SHE WASN'T.
>> GET OUT OF HERE.
GET OUT OF HERE.
>> Reporter: THE MAN ISSUED A 
WRITTEN STATEMENT APOLOGIZING TO
THE FAMILY.
>> IT IS THE STANDARD APOLOGY 
YOU GET FROM RACISTS.
PEOPLE WHO BELIEVE THOSE THINGS 
AND THEY GET CALLED OUT FOR 
THEM.
THAT'S IT.
I DON'T BELIEVE A WORD OF IT 
ESPECIALLY A CEO OF A BUSINESS 
IN SAN FRANCISCO.
NO.
NO.
>> COCHRAN HAS A MESSAGE FOR THE
AROSA CHAN FAMILY.
>> I LOVE YOU.
I'VE GOT YOUR BACK ALWAYS.
I WILL ALWAYS SPEAK OUT FOR YOU.
AND PLEASE COME BACK TO 
BERNARD'S.
I'D LOVE TO BUY YOU A DRINK.
PLEASE JUST KNOW THOSE WORDS ARE
NOT THE VALUES OF THE PEOPLE 
THAT LIVE HERE AND ON THE 
MONARCH PENINSULA.
>> Reporter: SHE ALSO HAS A 
MESSAGE FOR YOU.
>> IF YOU SEE SOMETHING DO 
SOMETHING.
STAND UP AGAINST RACISM AND 
HATRED IN ANY FORM, ANY TIME YOU
CAN.
>> ONE FINAL MESSAGE.
COCHRAN SAYS, BE KIND TO YOUR 
SERVERS.
IT IS A REALLY TOUGH JOB AND TO 
THAT END PEOPLE ARE BEING VERY 
KIND TO HER.
THERE ARE THREE SEPARATE 
GOFUNDME PAGES AND THAT IS IN 
ADDITION TO PEOPLE WHO HAVE BEEN
VM --'ing HER DIRECTLY.
THE AMOUNT IS GROWING WELL INTO 
FIVE FIGURES AND SAYS THE MONEY 
WILL ENABLE HER TO FOCUS MORE ON
WHAT SHE LOVES, TEACHING YOGA, 
BUT ALSO SAYS SHE IS GIVING A 
LOT OF THOUGHT AND TIME 
