the thomas Killman model of conflict
management organizes five conflict management styles based on two dimensions
assertiveness and cooperativeness
people react differently to
conflict or better: conflicting interests
every style has different degrees of
assertiveness and cooperativeness.
In other words. How much focus is on your own concerns how
much  on satisfying the other person's needs
In any conflict situation you may
respond in one of several ways.
competing, accommodating, avoiding
collaborating, or compromising
The first style I would like to describe is competing. This is the win-lose approach.
You act in an assertive way to achieve your goals without seeking to cooperate.
This may even be at the expense of others.
This approach may be appropriate for emergencies when time is of the essence
or where you need quick decisive action.
avoiding is when you simply avoid the
issue.
You're not helping others reach their goals and you're not pursuing your
own.
This works when the issue is trivaial or when you have no chance of winning.
It is also very effective when the atmosphere is emotionally charged and you need to create some space.
collaborating can also be described as a
win-win approach.
This can be used for complex scenarios where you need to find a novel solution
this can also mean reframing the challenge to create a bigger space and room for everybody's ideas.
The downside is that it requires a high degree of trust and
reaching consensus can require a lot of
time and effort to get everybody onboard
accommodating is when you cooperate to a high degree and it may be at your own expense
and actually work against your
own goals
This approach is effective when the other party is the expert or has a
better solution.
It can also be effective for preserving future relations
finally compromising this is the lose-lose
approach where neither party really gets what they want.
It requires a moderate level of
assertiveness and cooperation
it may be appropriate for scenarios where you need a temporary solution
but the trap is to fall into compromising as an easy way out
thank you for watching see you next time
