Entering a support request for Business Central has not been
the best experience lately because it is difficult to find,
and it only allows a limited text.
But
now we have a new portal for partners to use
when entering new
support requests, and it is specifically for Business Central.
You can start in the Business Central administration center, and
using the Help menu,
click on the New Support Request.
This will open a new browser tab,
so that you can use the Power Platform Admin center
to submit the new request.
In the Power Platform Admin center,
you're automatically logged in with the information about the customer
tenant and you can see that in the information bar
at the top of the pane.
This way you can verify that you are entering the
ticket for the correct customer.
Choose Dynamics 365 Business Central from the product list.
Enter the Problem type, and the Category.
Something new in the Power Platform Admin center is the
Suggested Solutions area. Type in more of a description of
the issue, such as bank reconciliation,
and then click See solutions. The tool will search the documentation
and provide relevant solutions that may answer your question before
submitting the ticket.
You can click the links to take you directly to
that information.
If the suggested solutions do not resolve your issue,
then scroll to the bottom of the screen and click
Create a support request.
The first time that you enter a support ticket,
you will need to provide the access ID,
and a contract ID or password that you can get from
your account manager.
I have already entered this information,
but if I hadn't, it would look something like this,
enter Premier access ID and Contract ID/Password.
Once it is entered, it will be saved automatically and
you can select that one for you or anyone in
your organization that's authorized to enter the support
tickets. Just simply select the existing contract
and no need to enter it each time.
Select the severity of the issue.
I will choose standard. And then you can enter more
of the title if you want to expand on it,
and then also enter more of a description.
You can also attach files up to four megabytes for
any issues that you want to submit to Microsoft.
Click Next. Select your country or your region,
and then also enter the email address for your contact.
You can also copy anybody else in your organization on
this support request.
Finally, enter your phone number,
and then choose the best way to reach you, either
by Phone or by Email.
Once everything is entered, click Submit, and this will submit
the support ticket for the Business Central
support team directly. The new streamlined process is a simple
way for you to contact Microsoft support when needed.
Besides starting from the Business Central administration center,
you can
also start from the Partner Center.
Inside Partner Center, select the customer, which I've already
done,
then select the Service management option in the pane.
Scroll down to the bottom and you will see any
open or closed service requests,
but you can also do a new request from here
by selecting the Business Central option in this window.
Here you can see the bank reconciliation ticket that I
just submitted.
I can click on this option and I can view
the information
if I want a status update inside the Partner Center.
I can also verify this information and view it inside
of the Power Platform Admin center,
which is the new portal for entering the support tickets.
Thank you for watching.
