The FINRA Securities Helpline
for Seniors is a resource 
for investors to call the
toll-free number,
and we can provide them
information if they have
questions about their
investment account or if
they have concerns that
perhaps there was some
type of nefarious activity
in the investment account.
They can contact
us. They'll talk
to a person,
and one of our
analysts will
either walk them
through the
resources that we
have on the website, 
if they just have a question,
or if it's something
that will require us to look
into a little bit further,
the analyst will obtain the
details and then we'll
ultimately look into
it a little bit more.
We will ask you
questions, including
your name,
your contact
information. We'll
even ask what
your ZIP code is,
just because we like to have
that, kind of for tracking
purposes. And then we'll ask you
questions about,
if it's an issue
that you have,
specific questions
about what the issue
is that you're
having, what firm
you're referring to;
if there's a
registered representative
involved, what that person's
name is. And if you just have
general questions, you can
expect to kind of be
navigated through our website.
Or if it's something that we
think you would be better able
to find on the SEC website,
we'll navigate you through
that, as well, and kind
of walk you
through how to
find the information.
