Hi, my name is Diana Adams. I'm in San
Jose, California for IA Day at
Automation Anywhere.
And I'm here to chat with Heidi about what's happening in the Telecom space right now with automation.
So Heidi when I think about all the
processes in a business - right - how does a
business select, which ones do I start my
automation path with?
Absolutely and it's a really great question Diana, we get
that all the time from customers and
they want to understand what have other
companies, done what are the best
practices look like that's the beauty
today of looking at Discovery Bot and
looking at process automation. We
actually are automating automation. So
it's really a bot looking at the process
while someone's doing their job and
basically making recommendations on what
process is best to automate, where will
we as a company get the best return.
Because now that companies understand
about RPA, robotic process automation,
now they want to apply it everywhere, so
now it's a different question of, well, we
could, and we will, but where should we
start? Where will we get the most return
because it's gonna be slightly different
for each company and it always ties back
to their strategic goals and what they
want to accomplish.
Automation needs its own AI.
It does, because we're in such an
automated world now it's becoming an
expectation that, why should we have our
human workforce tied up with asking
customers the same question multiple
times seeing data across five different
screens and trying to aggregate that
together.
Let's offload that onto a software bot
and then spend more time with the
customer.
Today at IA Day, we were able
to create a bot! -Yeah!- It was so fun and
it was fast. What, in like a couple
minutes?
You did great I saw your bot
running, so, yeah and I think that just
proves the point that you just kind of
create it and it really gives that
freedom for, you know, you know what
processes you want to create, you know
what's gonna work for your business and
then you've got that freedom. You don't
have to wait for a department to free up
resource, you can go create that.
I always say it's it's not
about getting the data, it's what do you
do with the data, because we know we can
automate just about anything. So now
let's help our customers prioritize and
figure out where to start
and what's gonna work best for their
business. I mean you're in the industry
how do you see it on automation?
It's not a matter for businesses to think well
are we gonna use automation or not, it's
it's critical.
What an exciting day. IA Day
been fantastic, just getting the
whole industry together with the
excitement about this new piece of
technology that's going to really
transform lives.
It has been phenomenal
and I have to tell you you get to
collaborate on this topic of automation
that we all work in our own niche in our
regular lives and to bring all of that
together I mean it it doesn't get much
better than that.
And this discovery bot
tool I mean, off the chart.
Let's face it
we're all tech geeks and it's just a
really great place to be, right? Thank you.
