>> This industry is
founded on tradition.
Respects tradition, it's the way
that things have
always been done.
So, that's just ripe
for disruption.
One of the core areas
for innovation is around
data analytics and how we learn
about the health of what's
happening in a building.
>> It's the stuff that's
behind those double
doors and up on
the roof and down in
the subbasements of buildings,
that's where our work begins.
We maintain the building systems,
both mechanical and electrical.
>> One of the biggest problems
we have as an industry is
identifying the type of
problem that's coming
in from the field.
You have a lot of potential
wasted man-hours, wasted labor,
wasted troubleshooting
time, which all
adds up to problem time
for the customer.
If it takes a day or two days or
three days to
correct the problem,
it just became a bigger issue
for that customer.
>> Through our partnership
with Microsoft,
we've been able to develop
essentially a connector that
connects the health
of that building
with our dispatch system.
If a building that
we're monitoring
with IoT has an error,
it would automatically
populate Dynamics 365 for
Connected Field Service and show
up on our "Dispatches" dashboard.
>> So, we can anticipate
critical alarms,
critical failures,
and have someone
dispatched to go cure
those failures and report back to
the customer before they
ever knew it existed.
That's a wonderful gift.
>> Pumping our analytic data
directly into
Connected Field Service,
it's unbelievable how
we've been able to
get from a manual process
that nobody wanted to do to
now having a process that's
completely automated,
and it now, instead of looking
at two or three
different systems,
we're looking at one system
to send everything through.
>> When your building isn't
running efficiently or it's
not running at its highest level
of optimization,
you're throwing
money out the door.
From an environmental
perspective, it's significant.
>> If we're improving
the efficiency
of our building systems,
then we're directly lowering
our carbon emissions,
and is financially prudent.
>> Healthy buildings equal
healthy environments.
All this equipment is running
at its highest level
of efficiency,
which means our air is pure,
our water's cleaner,
and everybody wins.
It's a quantum leap,
and this is the beauty
of the new age
of integrated systems,
and we are integrating it into
literally every single line
of business we have.
Microsoft is actually thinking
about things before
I think about them.
It's that competitive
advantage that's going to
make sure that MacDonald
Miller stays in front.
