[MUSIC PLAYING]
PEGGY GULICK: Every
business in the world
has problems to solve.
You don't have to
look for those.
JASON SAGSTETTER: Are there
more efficiencies to be gained?
Is there a better way
to do this process?
And when the needs
of the customers
are rising in complexity, you're
being attacked from both sides.
ALBERT CHAN: Innovation is
critical to health care.
We have a tremendous
opportunity to make it better
for our patients.
And solutions like
Glass help us do that.
JAY KOTHARI:
Throughout the process
of developing Glass
Enterprise Edition 2,
we spent a lot of
time listening.
We worked with our partners
and with our customers
to figure out what they wanted.
Glass is a hands-free device
for smarter and faster
hands-on work.
It provides the information
that an employee
needs in the periphery
of their line of sight.
So it doesn't come in the way of
their actual work environment.
PEGGY GULICK: Glass has
made AGCO a safer company
because you have two
hands to do your job,
whether they're climbing
on and off units
or trying to do
something in the field.
ALBERT CHAN: What has
become commonplace
is physicians spending
more time staring
at the computer screen
than spending time
face-to-face with patients.
With Glass, what we
started seeing is
patients saying to us, my doctor
is spending more time with me.
JAY KOTHARI: Glass has allowed
for a lot of unique ways
to collaborate that haven't
been possible before.
The biggest is immediately
getting expert advice
from somebody who might
be around the world.
JASON SAGSTETTER: Being
able to provide what they're
seeing at their perspective
helps do a very, very expedited
triage to help bring our
customer back online sooner.
PEGGY GULICK: We've been
using Glass in production
since about 2016.
We had about a 30% reduction
in processing time,
and we had a 50% reduction
in training time.
And that one was
just monumental.
We weren't even looking
for that when we did it.
ALBERT CHAN: A
typical doctor spends
about two hours per day
writing notes about the visits
that they conducted.
And because I have Glass typing
that out for me in real time,
I am not worrying
about going back
four hours later
trying to remember
all the details of the visits.
It will help us
be better doctors.
JAY KOTHARI: Whether it be
manufacturing or field service
or health care, they're all
doing things with their hands.
And by looking across all
these different industries,
we're able to find
the unique things
that we can provide value for.
JASON SAGSTETTER:
Glass is a tool that
is as simple as it is powerful.
That's incredibly helpful.
We underestimated the
impact that that would have.
PEGGY GULICK: It's a tool
that doesn't replace people.
It allows people to
be smarter, faster,
better at what they're
actually doing as a job.
