So operations managers absolutely care
about their bottom line and they care
about their throughput. It's all about
getting product out the door when it
comes to distribution fulfillment or
manufactured systems. Incorrect
preventive maintenance will obviously
cause downtime situations. We have
countless situations where customers
only say, "If you could only see what I'm
looking at right now." We could solve that
problem faster. We've had several
situations where we've actually had to
send engineers to site to plug in a
cable. That's lost downtime as well as
expensive travel just to plug in a cable.
So by having augmented reality glasses
on-site we can actually see the problem
and tell the technicians on-site, "Plug in
the cable." One of the things augmented
reality really empowers is the "show me-don't tell me" situation where a
technician is trying to explain the
problem and can't explain it.
So by utilizing the video and the microphone and the speaker, we can actually see and
help the customer through the problem. 
 So augmented reality glasses are a wearable
device. It's actually sitting on your
face. But on the actual hardware is a
camera, speaker and microphone so we
can actually collaboratively through
voice and visual live-streaming,
collaborate to solve a problem faster.
What we can also do, because it's
hands-free, is that the person can be
working on it at the same time. In a
particular downtime incident where we
had a pair of glasses on-site, a novice
is trying to reprogram a variable
frequency drive. In situations like that,
a novice could take up to an hour to
actually fix that situation. Well, that's an
hour of downtime. We were able to use the
glasses with an expert helping them
through reprogramming the variable
frequency drive to save 34 minutes.
Typical facilities range all
over the board. It could be from $20,000
an hour all up to hundreds of thousands
of dollars an hour from downtime. By saving 26 minutes of downtime we're
actually saving thousands of dollars an
hour. So we're using the augmented
reality glasses as a heads-up display. In
this case, when a technician is standing
in front of a control panel, for example,
we can send those schematics directly to
that heads-up display. We can annotate it
and draw and say, "This wire right here is
your problem." So we're using the power of augmented reality to really drive the
collaboration between experts and
technicians on site.
There's situations where we've had to
send engineers to site. An engineer is
not cheap and travel is not cheap. By
utilizing augmented reality, we don't
actually have to send an engineer to
site anymore. We can see what they see
and help solve the problem, "plug in the
cable," right then and there.
Our tech side offering expedites
issue resolution while reducing travel
costs. What sets Honeywell
Intelligrated apart in the industry
actually isn't necessarily the glasses,
but the technical expertise behind the glasses.
By utilizing augmented reality, we're
really showcasing the expertise of our
field maintenance crews as well as our
technical support engineers.
