Deliver Differentiated
Customer Experience
How can I accelerate
growth and loyalty
through deeper customer
insights and relationships?
It starts by knowing
your customers
then developing solutions
that meet their needs
by differentiated customer experiences
that accelerate growth and loyalty
through deeper customer
insights and relationships.
Microsoft empowers financial services
organizations to achieve more
by delivering differentiated customer
experiences that accelerate growth and loyalty
through deeper customer
insights and relationships.
Meeting your organizational mission to
know your customer with a 360-degree view
predict and deliver what customers
want before they ask for it
and leverage customer insights to
provide exceptional customer service.
Yana is the VP of banking for a
global commercial banking business.
She strives to captivate
her customers every day.
So she needs a 360-degree
view of each customer
by creating personalized
and relevant experiences
which means streamlining her
data, predicting customer needs
and proactively offering the
right products and services.
Powered by Microsoft
Dynamics 365 Customer Service
Microsoft Dynamics 365 Sales,
Azure, Power BI
and Microsoft 365 with Teams
Yana keeps up to speed by integrating
digital customer service and operations
to increase agility and customer
interactions, and reduce complaints.
Enrich customer understanding with
insights from social, life events
and other data sources.
She is confident about
security and compliance
because her banking group now
deploys enhanced data analytics
and cognitive services.
So her team can protect the bank and its
customers against losses and criminal activity
before problems occur.
Leverage AI to enhance human-led channels
for faster and cost-effective interactions
utilize a banking data model
to roll out new services faster
such as Know Your Customer (KYC),
onboarding, and referrals.
Yana's organization can also improve their
financial services systems' efficiency
while improving overall quality
of their compliance programs.
Bottom line, Yana now works smarter.
Her company is transforming into a more
effective and competitive business.
To illustrate this, in London 2010
Metro Bank opened as a brash competitor
in a seriously traditional industry.
Their vision? Redefine the relationship
people have with their bank
by innovating customer service.
By offering 24/7 branch hours and lightning
quick account openings and customer service
the bank built a
foundation for fast growth.
Streamlining systems and creating
consistency using technology from Microsoft
instantly reduced their
paper costs by £750,000
and greatly reduced back office
processing work and document review
that equals more time with customers and
raising the bar for customer service.
The company has streamlined their
systems with dashboards and reports
generated with Power BI
so they can monitor over 14 data points
across the health of the business.
By putting customers first and
driving toward solving customer needs
Metro Bank is setting the bar for all banks
and making banking easier for all of us.
Microsoft empowers financial services
organizations to achieve more
by offering industry leading cloud scale
the most comprehensive set of compliance
offerings of any cloud service provider
and more certifications
than anyone in the industry.
By using secure and compliant technology
organizations can fundamentally
change the way they work
and have real impact on
the way they do business
by changing customer expectations,
modernizing their banking
meeting complex regulations,
dealing with new competitors
combating cyber threats,
and inspiring a productive workforce.
