I'm getting that phone call, somebody's calling me at 5 o'clock in the afternoon,
they spent all day trying to do a bore, they aren't having any luck. That's where I come in.
The bidding process, planning, during the drill, after, ready for pullback
A contractor can call me at anytime, whatever phase they're in.
I have something to provide to them, to help them be more productive.
We cover the whole aspect of the jobsite,
from pre-planning and customers finding utilities,
creating a boreplan, helping with the drilling fluids,
tooling, locators, when they complete a job, the reporting aspect of it.
So, there's a lot of different stages of their job they could be calling about.
Or they're calling me because they're in a bind right now
and that takes priority over anything else I'm doing.
Drilling fluids are like baking a cake, if you don't put the right stuff in,
it's not going to rise. If you don't put the right drilling fluids in the ground,
you're not going to get your cutting sowed.
You're not going to have a hole in the ground, you're not going to be able to saw your product.
You start pulling it back and you get stuck. That's where I come in.
I think the biggest misconception for what we do is
we're out there to sell and that's not necessarily true.
We're there to help you. And we're not Vermeer and customer,
we're part of your company. You've bought into us,
you're part of the Vermeer family now, so
I'm going to support you, just like you want
your crew to take care of your equipment, run the equipment
the right way. I'm here to make sure that everything keeps going smooth.
To my knowledge, I don't believe that there's anybody out there that
truly supports their customers and the HDD market like Vermeer does.
