If you look at the products and services that
exist in this world, sometimes it is truly
staggering the number of choices that people
are given.
There is this feeling, again, amongst people
that I've spoke to who are known champions
of simplicity that too much choice can actually
stifle a customer's enthusiasm or stall the
selling process because you're just giving
them too much to think about.
So I just do my own casual research and because
I'm a techie kind of a guy I look at Dell's
website versus HP's and then Apples and it
is quite extraordinary.
If you look at Dell's website I think these
numbers are slightly wrong but I'm pretty
sure I'm right, 26 distinct models of laptops,
this was a couple months ago when I last looked,
HP has 41 I believe it is an Apple has three.
And what's extraordinary is if you look at
the PC category share of market Apple never
gets more than like ten percent, but because
they do these fewer things better their share
of the profit in the category is actually
more than HP and Dell combined.
So that lack of choice isn't really hurting
Apple at all.
You might even say it's helping them.
You don't want to dumb things down and you
don't want to get people to feel like they
don't have enough choice, but you want to
give them the right choices as opposed to
infinite choices.
You want to make it easier for them; simpler.
So I think Apple has done a terrific job of
that and there are other companies in the
world that treat their customers in that way
where it's actually a way of giving a customer
more respect and demonstrating that you understand
what drives them.
Because you're not saying we don't know what
you want so here's 40 things to choose from,
we're saying we get that you have this particular
need and this is a great solution for you.
And that proves to customers that you share
their values.
And when a person feels that a company shares
their values they tend to give them their
business and that makes them more loyal customers.
There's been a lot of concern out there for
Apple these days that maybe it's losing its
sense of simplicity.
Steve Jobs is gone and Tim Cook doesn't share
those same values, whatever; that product
lines are getting bigger and it's less simple
to choose what you're looking for; product
naming could be an issue.
Now this is where I'm going to start sounding,
if I haven't already, like an Apple fanboy.
I don't mean to because I try to be objective.
But I think a lot of it is the result of Apple
just being the most over analyzed company
on earth.
Because if you look at what they're doing,
compared to what other companies are doing,
it is vastly similar.
I think what the real issue is is that audiences
mature.
Apple has tens of millions more customers
today than it did when Steve Jobs was CEO.
And there's a wide range of needs.
People say Steve would never do that with
certain things, when in fact Steve did do
that.
The iPod was this revolution changed the way
we listen to and discover music and it was
a super big hit.
And then a couple years later they are four
iPods and nobody had any problem with that
because that was Steve Jobs doing it.
So now we had a tremendous hit of an iPhone
and now there are three models of iPhones.
They still got one more to go before it is
as bad as iPod was.
But the reason they had all those iPods and
the reason they have all these iPhones is
become each one is for a distinctly different
needs.
So to me that's not a sign of complexity,
that's just a company maturing, having a larger
audience and maturing a particular product
line.
And the same is true with iPads.
You've got the pro version for people who
need to create with a pencil and you've got
more of a consumer level iPad.
So those things don't bother me at all.
Naming is a different issue because then you
get like an iPhone there's a 6S and a 6s plus
and an SE that doesn't have a number on it.
What's going to happen when the 7 comes out?
Is it still an SE or is it going to be a 7SE?
Why does it have two letters and the other
ones have one letter and that kind of thing?
It does start feeling a little bit like many
companies out there, big companies a lot of
numbers and letters and that part does not
make me happy just as an Apple fan.
I think there must be a better way to do that.
It could be just like iPad or iMac and not
have any number attached to it and it just
has a year in parentheses when they speak
about it or when you get service or whatever,
maybe you just have an iPhone or an iPhone
plus.
That sounds simpler to me but who am I?
There's all kinds of behind the scenes reasons
why things happen.
But I think, again, whether or not something
is truly simple almost doesn't matter; it's
the perception of simplicity.
And I think today the perception of simplicity
with Apple is a bit more challenged.
There's the product issues, which may or may
not be an issue depending on your point of
view.
But then there's something like Apple Music
that has been generally not well received
when it comes to the interface.
It's confusing and you do have to wonder how
did Apple ever release that product?
Why didn't they look at that and they have
their super high standards when it comes to
simplicity, who didn't raise their hand and
say I don't get it; can you make that more
clear.
So, I don't know.
I know the answer is there I just think it's
maybe some growing pains.
Maybe Apple needs a minister of simplicity
to oversee it all.
Who knows?
But I don't think that Apple is losing its
love of simplicity.
If you listen to anything Tim Cook says, anything
Jonny Ive says we're not just saying things
to try to fool us, that's what they talk about
making products that people can love and you
have to have a simple product for someone
to fall in love with it.
So there's no doubt in my mind they have the
values, they need to execute on the values.
But I think the fanboys speaks, I think they'll
be okay.
