(gently chiming music)
- My first Tesla-related accident
has happened on our Tesla Model X,
on my wife's Tesla Model X.
I've heard a lot of bad
things about Tesla service
and about Tesla auto body.
We've tested out Tesla's service before
and kind of shown how that worked in 2019.
We had a few good experiences
with Tesla service.
We had a really bad
experience of Tesla service.
But I've never done anything
with the Tesla auto body.
It's not through my insurance,
it's completely the
fault of the other person
that backed into me.
They told me I can take the Tesla
to my auto body shop of choice,
so of course I'm not gonna
take it to just any shop,
I wanna take it actually
directly to Tesla.
This is an expensive car,
the parts are not easy to come by,
I wanna make sure that
it's fixed properly.
And so I have to drive for two hours
to get to Las Vegas in
order to drop it off,
and then get a rental
car and drive it back.
I have 25 minutes remaining
until I can be on my way
and get to Las Vegas,
so while I'm sitting here I wanna tell you
about what happened.
How did my car actually get wrecked?
It's kind of an interesting story.
I was at a local restaurant
having lunch with my dad
during the whole home show,
which was complete madness,
and my dad was there every single day
from 10:00 a.m. til 7:00 p.m. for 10 days,
watching our studio to make sure
that nobody stole any of the little things
that we had in there on display.
About halfway through the home show
I'm like, "I need to go
to lunch with my dad,
"take him out to lunch and
just spend some time with him
"outside of the home show,"
'cause it's been so nice
that he spent all that time there.
After we we're done eating,
we were driving through the parking lot
when this older gentleman,
super nice gentleman in the handicap stall
in a Cadillac, starts backing out.
There's nowhere for me to go
with cars in front of me and
then the cars on the side,
and he just backs right into
the door, just backs into it.
Nothing we could've done, and there it is,
the car is smashed up.
So not that exciting of a story here...
(squeaking in fast reverse)
Its kind of an interesting story.
I called his insurance
company, he has Travelers.
They were incredibly fast at
actually sending me the quote
and giving me approval.
They gave me $4,200, saying
that that's their estimate
of how much it's gonna cost
for both of the door panels
to be fixed, and that's
just off of the pictures
and videos that I sent them via their app.
And as for timing goes, just
to give you a good timeline,
a week and a half ago
the accident happened,
two days later I got the $4,200
and the green light from
the auto insurance company,
which is really, really fast,
and then it's been five
days since Tesla told me
that they are ordering in the parts,
'cause they don't want
my car just sitting there
in Las Vegas.
And yesterday they finally told me
the parts are in, bring your Tesla in.
So we're gonna take this down.
Hey.
Look at that, Tesla.
This is the building.
Let's see what the back of it looks like.
Okay.
Yep, this looks like a Tesla body shop.
It's a really inconspicuous building
with a bunch of Teslas,
pretty much all Model 3s.
Every one of the cars
back there is a Model 3.
No cars on this side of the parking lot.
One car on this side, and it's
a Progressive Insurance car.
And then there's your entrance.
All right, they are super nice here.
This turns out this used
to be the service center
and the sales center and
everything for Las Vegas, Nevada,
until about two years ago
when they built the location
that it's at now, where
you saw me pick up Model X,
where you've seen me stop
and charge at all the time.
I had no idea, so that's why
it seems pretty empty here
and why the windows are blacked out,
because they don't need
people to see inside
and see the cars, but inside
its a full-on service center in there.
They're going to take the car,
they're going to fix the stuff
that is broken on the side.
Hopefully it'll take 10
days from now, we'll see.
Goodbye car, next time you see this
it's gonna be fixed and beautiful.
(mellow electronic music)
Got my rental car, and it is not a Tesla.
Now, full disclosure, this
is the insurance company
getting me the rental car,
this isn't Tesla saying,
"You need this gas car."
But a Nissan Armada, even
has Utah license plates,
which is nice since I got it in Nevada.
Now I'm driving home, filling up with gas,
which is something that
I don't do very often.
I got this giant gas guzzler,
which is actually really nice
to drive on the road trip.
I haven't had range anxiety at all.
Gas cars are still pretty dang nice.
(blower motor humming)
(soothing music)
- Well, well, well, we need an
update on this car situation.
It has been two weeks, I think, now.
I need to check all my text messages
and figure out how long it's been,
but the good news is we are set right now.
The bad news is the
entire world has gone mad
over the last two weeks, ever
since I dropped off my car.
So now I have to return the rental car,
otherwise they're gonna
start charging me personally,
and I have to go and pick
up the Tesla from Las Vegas,
which is two hours away from here.
It's not really mandatory
quarantine right now,
but we've pretty much
been home this whole time.
Now I need to travel to Las Vegas.
All of the hotels are shut down,
so I wanna go see what that looks like.
We're gonna have to go charge
the Tesla to get it back,
but I really need my
Tesla, so we're gonna go.
Leslie has decided to give
me these, and I gotta--
- Ignore this!
- Carry this with me.
I'm gonna wipe down
the Tesla, our own car,
before I drive in it.
I'm gonna wipe down the
Version 3 Superchargers
before I supercharge, and
this is gonna be an adventure.
I feel like it's some movie right now
and I'm about to go out
to battle right now.
The apocalypse is goin' on
and I've gotta find my way
across, through Las
Vegas that's abandoned.
Dodge all the zombies.
Let me update you what it's looked like
and what Tesla has communicated with me
throughout the entire process.
Has it been an easy
process, a hard process?
And then we gotta see the car
and see what it looks like.
(upbeat dance music)
All right, we made it to Las Vegas.
I've got my Clorox wipes.
I will say, what is this car?
Nissan somethin'.
It has been a fantastic
car, and now my kids
are kind of wanting to get a big SUV
'cause it's so comfortable inside.
It rides really nice, and
as much as I love Tesla,
it's been really nice to
just park this thing outside
for like four or five days
and not even think about it.
And then you come out
and you just get in it
and drive it and it has gas in it.
It's pretty dang nice.
I know Teslas are great, but range anxiety
and charging sometimes
gets a little bit annoying.
Here she is, check out the door.
It is smooth as can be and all fresh.
Does the falcon-wing door open?
Oh yeah, that looks really good.
The one thing, obviously,
is this right here.
We are going to need to put
some new finish on here,
but that's not something
that an auto body shop does.
This is an aftermarket thing
that we do with the black wrap.
I can have the guys at
LUXE throw some on there
super easily, but overall, super easy.
Okay, so here's the deal.
I wanna tell you about the
process, how long it took,
all that data, how much did it cost?
But first I wanna go to
the Version 3 Supercharger
off of the Strip, see how the madness is
with the coronavirus, but
then also charge the car.
And I need to disinfect my steering wheel.
(upbeat dance music)
I got all the coronavirus,
or potential coronavirus,
off of here. (laughs)
This whole world seems
so ridiculous these days.
All right, hey, take care.
- Be safe, bud.
All right, let's get to
the Version 3 Supercharger
and get this car charged
so we can hit the road.
I had to make one stop outside
before I go to the Supercharger.
Typically, at 5:00 p.m. on a Thursday,
this place would have a
line of about 50-100 people
waiting to get a picture in
front of this sign right here,
and now there's about
five people that are here
and there's actually no line.
This is very odd to be
in Vegas and to see this,
but this is where we're at.
I've been coming to Vegas for work
or for vacation for about 15 years now,
and I know there's been some
hard times, 9/11 was hard.
In 2007, when the economy crashed
and companies were actually looking bad
for actually coming to Vegas
and holding conventions,
that was a really tough time,
but this one seems different.
When have all of these hotels and casinos
completely shut down, not even one person
staying at these hotels.
You can't even get in there to Aria.
It is just completely shut down.
Never seen anything like this before.
With a city, and also a state,
that depends so much on
tourism and so much on gambling
and so much on people just staying here
for conventions and different things,
this is gonna be a hard
one to come back from.
And I know it's only a
few weeks of a shutdown,
or only a month, maybe,
but there's a lot of companies here
that are probably never gonna come back.
I would imagine a lot of
the part-time employees
are just bailing, they're
just going to California,
they're going to Utah
or Colorado or wherever
to try to find some part-time work,
because a lot of them at the hotels,
it's not like they were furloughed.
They actually just lay these people off.
It could be, some of the
locals are telling me
that maybe it's because of the unions,
and the unions have gotten
so big with the hotels
that this is a chance for the hotels
to just say, "Hey, because of this reason
"we're laying everybody off,"
and then when they come back online
they can hire back the
people that they want
and go back to the numbers that they want
and not have to worry about the unions.
So a lot goin' on here, but overall
it is just pretty sad to
see what the impact is.
Well, surprise, surprise,
we are pulling up
to the Supercharger right now,
the Version 3 Supercharger
just of off the strip,
and there are...
No cars here.
Nothing, no cars at all.
And what's interesting
is the arm is not here.
You don't have to enter in the code.
You can just go right in,
what happened to the arm?
They just literally took it off.
You can see that it's off the thing.
I can't imagine this as a permanent thing,
because in the Tesla app it still says
that the charger has a code.
Maybe it's because nobody's
going to these hotels
and nobody's going to these restaurants,
they don't need to have it up.
(soothing music)
And we have guys in full military clothing
just randomly pulling up to this spot.
24 Superchargers, and
I am the only one here.
This is literally a modern-day
ghost town right now
in one of the busiest cities in the world.
One of the most popular
cities in the world.
At one of the only Version 3
Superchargers in the world.
And I'm the only one here, this is unreal!
When I first started making this video
about my car being in an accident,
I never would've expected
that the world would
completely change in two weeks.
Maybe this is a temporary thing.
Maybe it's just gonna be a couple of weeks
and it'll be done, but regardless,
this is gonna have an
impact and this is insane.
Let's talk about the Tesla repair
and how long it took and how much it cost
while I'm sitting here charging
at the Version 3 Supercharger.
First of all, they told me
it was going to take an estimated 10 days,
and I think they stayed
pretty close to that.
It ended up being 16 days,
but if you count the weekends in there
with the business days,
it's pretty close to that,
and you would expect some things
to take a little bit longer.
It turns out the Las Vegas auto body shop
does not have their own paint bay,
and so even though they got
the repairs quickly done
on the door, they had to take the car
to a third-party paint shop,
and that place actually took a bit longer
because they don't have
as much control over it
as they would if it
was in their own place.
So 16 days is not too bad.
The insurance company for the other person
that actually hit my car
paid for the rental car,
and they ended up
extending it the whole time
until I returned the car back,
so I didn't have to pay for any of that.
I also didn't have to pay
for any of the repairs.
Originally, the insurance
company gave me $4,200
in order to fix this.
That was their estimated damage
based off of the pictures and the videos
that I sent them, and it ended up staying
pretty close to that.
It ended up being about
$5,000, so $800 more
than the original estimate.
There were some parts
inside that got crinkled up
a little bit that they had to
fix with the falcon-wing door,
and that pushed it up an extra $800.
Overall, Tesla auto body was pretty quick,
very quick, they stayed
to their estimates,
and the insurance company
paid for all of it,
I didn't have to pay
anything out of pocket.
My car has now actually
been in an accident.
It was like the wimpiest accident ever
by this nice older gentleman.
But I can't complain about
the process that Tesla did.
Now the question is, a lot
of you guys might say is,
"Well, they know that you're a YouTuber
"and they know that you
document this stuff."
I never actually showed
my camera in there,
I never took the camera
inside of the facility.
I think it's inappropriate to film them
inside of their work.
And I didn't tell them that
I was making a YouTube video
or that I was a YouTuber.
At the same time, this is the same area
where I did make a video
about Tesla service,
and how they totally forgot
that my car was there
and they left it there for like a week
until the battery almost died,
and then they finally fixed it
and it was kind of a crazy thing.
So there's a chance that
my account is flagged
that whenever I send something to them
they get it done faster,
but my overall impression
of the Tesla auto body
shop and service center
is that they know what
they're doing at this point.
They've had years to
refine this and work on it.
The caveat to that is
that is my experience
as of bringing the car in
before the whole world collapsed
from all that's going on.
And now that Tesla's closing
down their Fremont factory,
they're closing down
their New York factory
to let their employees stay home
because the world has
kind of changed a bit
over the last little
bit, there is a chance,
I'm not saying this is gonna happen,
I don't have inside knowledge,
but there's a chance
that they lay off some employees
in order to save costs,
to save some cash in-house,
and auto body and service
times might even take longer
for vehicles while Tesla
tries to recoup the cost
of not selling as many cars.
Obviously, if people are out of work
and they're stuck at home,
they're not going to be
spending money on premium-priced vehicles
that you actually have to
take extra effort to charge
the thing when you're on
road trips and going to work,
and every day thinking about
it when it's at your house.
Most likely, people are going
to stick with the vehicles
that they have right now,
or look for something
maybe a little bit more economical.
And Tesla did fantastic work on the car.
It looks nice and clean.
I'm happy to have it back,
and even more importantly than that,
I'm happy for the world
to go back to normal,
or whatever the new normal is.
I hope that it's close
to what it was before,
because this is some weird times.
This seems so strange to be
in a modern-day ghost town
here in Las Vegas.
I think my car is charged up enough.
I cleaned this thing plenty
with the Clorox strips.
I don't need to hold it with that anymore.
And with that, I am out of here,
and I don't even have to pay to get out,
which you usually have
to pay if you stay here
for longer than 45 minutes,
'cause they literally just took the arms
off of the gates, what is up with that?
Super strange.
As I head home, just wanna say thank you,
guys, for watching.
Thanks for being part of
"WHAT'S INSIDE? FAMILY."
Back to the house, I didn't actually touch
anybody's hands, I washed
everything that I touched,
and I can go back to being
under quarantine at the house.
Yippee for that.
Dodge all the zombies.
