If your ActivBoard is not recognized in the
ActivManager, here are five things you can
check before contacting our support team.
First, ensure you have the latest version
of the ActivDriver installed.
The current version is always posted on the
support portal home page.
Next, make sure the ActivBoard is receiving
power.
If you have an ActivBoard with an amplifier,
ensure the light is green.
If it has a light in the top-left corner,
ensure it is illuminated and white.
Try resetting it by unplugging the power cable
and plugging it back in if the ActivBoard
is not receiving power.
For ActivBoards with a second USB port, try
plugging the USB cable into the second port.
If the ActivBoard is receiving power, ensure
the connection to the computer is stable.
Bypass any connection boxes, extensions, or
boosters and connect directly to the ActivBoard,
using a standard 3 meter cable.
Try the USB cable in all other USB ports.
If there is still not a connection, try another
USB cable that is known to work and then a
different computer.
If the problem persists, please find the serial
number of the ActivBoard and contact Promethean
technical support.
See article 1088 on the support portal for
help finding the serial number.
For more help with your ActivBoard, visit
our support portal for more videos and help
articles.
Thank you for watching.
