A lot of my knowledge comes from you
know in field experience, it's such
a changing game.
Say my position entails dealing with the
customer for training and I do it in
Spanish now. I go out there and I help
them on their first bores or just help
them set up the machine, or whatever it
is that they need to accomplish their
job. A lot of them want to know more
about the locating systems, how we get
through rebar interference or metal
interference or why should I run this
reamer. A lot of it's just explaining it
and then getting out in the field and
showing them. You know I'll get the phone
call that you know hey I've got a crew
out there the struggling how can you
help them, right, so I'll go out and spend
a day and do some additional training
with that customer and that's why I
spent a lot of time doing is helping
those people. Guys bringing in new crews,
hey can you come out and help these guys
you know learn how to locate, learn how
to set up a new transmitter. From
beginning to end you know there's always
something that comes up and those are
the questions that I field you know on a
daily basis. If I get phone calls then
I'll try and if I have literature if I
know of a video I'll send them a link of
where it's at.
I'm more of a visual learner on things, I
can read it and understand it but then I
want to see it work or watch video on it
so that's what I try and get them and show
them. Try to provide any kind of value
that I can, whether it's something about
the jobsite, just product knowledge in
general, maybe I see some unsafe
practices and I can just provide a
little information on safety or a better
way of doing it. You know people ask me
how did you get good at what you do,
I read a lot, I read manuals you know and
sometimes they're you know great devices
for going to sleep at night. If you can't
sleep get out an manual start reading it
you'll be asleep in no time but you do
pick up a lot of information that way
and that's how I learned what I do to a
large extent was by reading.
