My name is Charlie McMahon.
I am the Vice President of Information technology
and the Chief Technology Officer for Tulane
University located in New Orleans Louisiana.
So, when Tulane decided that to do a major
upgrade to a Oracle EBS systems.
You know, including the major upgrade to financials
as well as the new installation of our HR, payroll
HR systems.
When we started thinking about how we would
communicate these new changes to our students,faculty
and staff it became a fairly daunting task.
So in consultation with ITC, we decided that
we would use the UPK that is available from
Oracle to augment that process and it worked
beautifully.
We treated UPK as a instruction manual's,
as how to's, where we could demonstrate with
screenshots and voice overs, the click by
click steps that an employee need to take
to perform a certain function.
And it really shortened our training time
and it shortened the wrap up time, it shortened
the runway that we needed to get our employees
fully up to speed on how to use the system.
The UPK let us train 5,000 employees and staff
with less than 3 trainers and we did in a
very short period time.
So we actually found working with UPK is very
straight forward.
The ITC team bought experts in and by the
way this is one of the things I like about
ITC-
you know with some consulting companies, the
consultants are reading the manual one chapter
ahead where we are.
That's not the case with ITC, with ITC every
consultant that was brought here on the project
had a very high skill set.
These are the people that have been there
and done that and it shows when they are actually
engaged with us I am being productive and
helping us be productive.
