Last week, I spoke to the Human Resources congress. I started with Peter 
 Drucker: the reason for a business is to have a client.
Then, I quoted Theodore Levitt: "creating a client is easy; Maintaining 
 him is difficult". My focus, though, was the employees.
Both gurus put emphasis on the client. Not me. I got to 
 this conclusion, looks like absurd, that gurus's focus missed something.
Who invented this story that the client is the one who pays 
 the bill? Who invented this crazy story for decades? 
Who said the client is king? Sidney Alonso's comments made earlier 
 led me to focus so much on the employees.
The one who pays the bill, my friend, is 
 your employee. It is not the client. 
Your client does not exist if you do not have a 
 first class team.  Your employee is now king!
Client is a consequence because if you have a mediocre 
 team, clients do not exist. Period.  
Let us transform this story. Client is not the king any more. 
 It is my observations over the years in corporations. 
The king, my friend, is your employees. Hire well, and you 
 will see they are the ones paying all the bills.
