TRY THAT AGAIN, THIS IS POST LUNCH, 
WE ARE EXCITED, RIGHT? GOOD AFTERNOON 
EVERYONE. THANK YOU SO MUCH. WELCOME 
TO EXAM PREP SESSION FOR MB 900. 
I HAPPY TO HAVE YOU HERE. WE ARE 
GOING TO BE TALKING ABOUT DYNAMICS 
365 FUNDAMENTALS, THE EXAMPLE THAT 
IS HERE FOR YOU TO TAKE AT I. G. 
N. I. T. E. OR OUTSIDE OF I. G. 
N. I. T.E. IF YOU LIKE TO. EXCELLENT 
I AM GOING TO MAKE YOU MOVE YOUR 
ARMS A LITTLE BIT MORE, HOW MANY 
OF YOU HAVE SIGNED UP FOR OTHER 
CERTIFICATIONS OR PLAN TO TAKE THEM 
HERE AT I. G. N. I. T. E. ? IF YOU 
HAVE NOT STOPPED BY, REGISTER FOR 
THOSE EXAMS IT IS A REALLY GREAT 
FEATURE TO BE ABLE TO DO THAT. LET'S 
TALK A LITTLE BIT ABOUT DYNAMICS 
365 FUNDAMENTALS. JUST A QUICK ON 
INTRODUCTION TO MYSELF, MY NAME 
IS SARAH. I A TECHNOLOGY EVANGELIST 
AT ARCTIC I. T. MY JOB IS BASED 
OUT OF ANCHORAGE, ALASKA, I LIVE 
IN FARGO, NORTH DAKOTA. I USED TO 
WORK WITH DYNAMICS GP, WORKED A 
LITTLE BIT WITH FINANCE AND OPERATIONS. 
I A MICROSOFT CERTIFIED TRAINER 
FOCUSED ON DYNAMICS 365 AND AWARDED 
THE MOST VALUABLE PROFESSIONAL FROM 
MICROSOFT. IN THIS SESSION, WHAT 
I WANT TO GIVE YOU OUR THREE MAIN 
TAKEAWAYS, AND THE FIRST IS THAT 
THIS IS AN EXAM PREP SESSION. IT 
IS NOT AN EXAM CRAM, WE ARE NOT 
INTENDING TO GIVE YOU EVERY SINGLE 
THING YOU NEED TO KNOW. WE ARE GOING 
TO GIVE YOU THE TOPICS BECAUSE IT 
IS A PRETTY EXPENSIVE EXAM WHEN 
YOU THINK ABOUT IT. GETTING THE 
FOUNDATIONAL KNOWLEDGE OF DYNAMICS 
365 APPLICATIONS NOT JUST FROM A 
CUSTOMER PERSPECTIVE BUT FROM A 
FINANCE AND OPERATIONS PERSPECTIVE 
AS WELL. THE DEPLOYMENT OPTIONS 
AND LICENSING. THERE IS A LOT OF 
CONTENT AND IT IS REALLY HARD TO 
TRY TO FIT THAT INTO 45 MINUTES. 
THE IDEA IS THAT WE WANT TO GIVE 
YOU THE INFORMATION THAT YOU WILL 
WANT TO LOOK AT AND RESEARCH. THIS 
POWERPOINT WILL ALSO CONTAIN SOME 
INFORMATION ON HOW TO GET THOSE 
RESOURCES. WE PROVIDE LINKS TO DOCUMENTATION 
THAT WILL HELP YOU BETTER UNDERSTAND 
WHAT YOU NEED TO REVIEW TO PREPARE 
FOR THIS. ALSO WE ARE GOING TO TAKE 
A LOOK AT THE EXAM TOPICS AND BREAKDOWN 
WITH EVERY EXAM THAT YOU TAKE YOU 
HAVE AN OBJECTIVE DOMAIN AND THAT 
GIVES YOU AN IDEA OF THE CONTENT 
THAT IS GOING TO BE COVERED HOW 
MUCH OF IT MAKES OF THE EXAM THE 
DIFFERENT TOPICS THAT MAKE UP THOSE 
AREAS WE ARE GOING TO BE REVIEWING 
THAT AS WELL. WE ARE ALSO GOING 
TO TAKE A LOOK AT THE MATERIALS 
THAT ARE AVAILABLE TO YOU AS I MENTIONED 
THEY ARE GOING TO BE AVAILABLE IN 
THIS POWERPOINT BUT THEY ARE ALSO 
AVAILABLE TO YOU RIGHT NOW IF YOU 
HAPPEN TO GO TO MICROSOFT. COM/LEARN 
OR DOCS. MICROSOFT. COM/LEARN. I 
AM GOING TO QUICKLY GO OVER A CERTIFICATION 
OVERVIEW. HOW MANY OF YOU HAVE TAKEN 
A CERTIFICATION EXAM BEFORE? A GOOD 
NUMBER OF YOU. FOR THOSE OF YOU 
WHO HAVE NOT, WE ARE GOING TO TALK 
YOU THROUGH THE PROCESS SO YOU FEEL 
COMFORTABLE THE FIRST TIME YOU TAKE 
THAT EXAM. FOR BUSINESS APPLICATIONS 
YOU ARE GOING TO SEE THAT WE HAVE 
THREE DIFFERENT AREAS THAT YOU CAN 
FOCUS ON. THE FIRST IS GETTING THAT 
FUNDAMENTAL KNOWLEDGE. THERE ARE 
A COUPLE OF EXAMS LISTED ON THAT 
LEFT-HAND SIDE, THE FIRST ONE BEING 
THE POWER PLATFORM FUNDAMENTALS. 
THIS IS A NEW EXAM, IT IS IN BETA 
RIGHT NOW. YOU CAN SIGN UP AND REGISTER 
FOR THAT. WITH A BETA EXAM YOU DO 
NOT GET YOUR SCORE RIGHT AWAY, THEY 
ARE GOING TO TAKE YOUR RESULTS AND 
EVENTUALLY AFTER IT COMES OUT OF 
BETA, YOU WOULD GET YOUR INFORMATION. 
THIS EXAM IS NOT IN BETA. YOU CAN 
TAKE IT RIGHT NOW. THE INFORMATION 
THAT WE ARE COVERING IN THOSE TWO 
DIFFERENT EXAMS, POWER PLATFORM 
IS GOING TO TEND TO COVER A LITTLE 
BIT MORE OF THE DYNAMICS CUSTOMER 
ENGAGEMENT AS YOU COULD SAY, THE 
SALES AND SERVICE AS WELL AS UNDERSTANDING 
THE PLATFORM, WORKING WITH POWER 
APPS, POWER AUTOMATE AS IT WAS RECENTLY 
RENAMED YESTERDAY, AND TALKING ABOUT 
SOME OF THOSE CONCEPTS. THE NEXT 
LEVEL AFTER YOU ACHIEVE THAT FUNDAMENTAL 
CERTIFICATION IS THE ASSOCIATE SO 
YOU HAVE YOUR SALES ASSOCIATE CUSTOMER 
SERVICE , FOR FINANCE, AND THESE 
ARE ASSOCIATE AS WELL AS THE ROLE 
OF A FUNCTIONAL CONSULTANT. YOU 
ARE BASICALLY TAKING HER LEVEL OF 
KNOWLEDGE TO A HIGHER LEVEL SHOWING 
THAT YOU NOT ONLY KNOW THE FUNDAMENTALS 
OF THE DYNAMICS 365 STAFF BUT YOU 
ALSO KNOW THE SPECIFIC APPLICATIONS 
GETTING INTO THE DETAILS HOW DO 
THEY WORK WHAT FUNCTIONALITY DO 
THEY PROVIDE OTHER THAN JUST 
SIMPLY WHAT SOLUTIONS CAN THEY 
SOLVE? 
AND THEN 
YOU CAN FINALLY TAKE IT TO THE NEXT 
LEVEL WITH AN EXPERT. FOR THOSE 
OF YOU THAT MIGHT BE SOLUTION ARCHITECTS 
OR INTERESTED IN BECOMING A SOLUTION 
ARCHITECT HERE IS WHERE YOU REALLY SHOW YOUR 
KNOWLEDGE IN-DEPTH KNOWLEDGE OF 
ALL THE APPLICATIONS AND 
HAVING THE ABILITY TO UNDERSTAND HOW 
TO DEPLOY THEM PROPERLY. 
SO THIS 
IS AN EXAM OR CERTIFICATION PATH 
YOU CAN LOOK AT FROM A BUSINESS 
APPLICATIONS PERSPECTIVE. IF YOU 
ARE WONDERING IF YOU ARE THE RIGHT 
AUDIENCE FOR THIS 
EXAM WE JUST 
HAVE A QUICK AUDIENCE PROFILE HERE, 
THOSE OF YOU WHO TAKE THIS EXAM 
ARE GOING TO BE THE INDIVIDUALS 
WHO HAVE A FOUNDATIONAL KNOWLEDGE 
OF THE DYNAMICS 365 APPLICATIONS, 
THE POWER PLATFORM, CLOUD COMPUTING, 
THIS IS BASICALLY A GOOD STARTER 
TO TAKING YOUR DYNAMICS 365 TRAINING, 
WHETHER YOU ARE FOCUSED SPECIFICALLY 
IN THE FINANCE OR SUPPLY MANGE MANAGER 
-- OR IF YOU ARE LOOKING AT YOUR 
CUSTOMERS ENGAGEMENT CAPABILITIES 
THIS IS A GOOD STARTING POINT TO 
THAT AND UNDERSTANDING THE FUNDAMENTALS 
OF ALL OF THEM AND HOW THE APPLICATIONS 
CAN WORK SINGLY OR IN A SILO OR 
ACTUALLY WORK TOGETHER IN AN ENVIRONMENT. 
YOU SHOULD HAVE A BASIC UNDERSTANDING 
OF SOME BUSINESS SCENARIOS WE WILL 
TALK ABOUT THAT IN SOME OF OUR EXAM 
BREAKDOWNS. LOOKING AT HOW YOU CAN 
ADDRESS THE NEEDS OF THE BUSINESS 
FROM A BUSINESS PERSPECTIVE, LEGAL, 
SECURITY REQUIREMENTS AS WELL. SO 
WE ARE LEARNING PATH FOR THIS, WE 
ARE LOOKING AT THREE DIFFERENT AREAS 
FROM A FOUNDATIONAL KNOWLEDGE FOR 
DYNAMICS 365. UNDERSTANDING THE 
APPLICATIONS WE TALKED ABOUT. NOT 
JUST UNDERSTANDING THE APPLICATIONS 
THEMSELVES BUT ALSO LOOKING AT THE 
DEPLOYMENTS, HOW DO YOU DEPLOY THIS 
WHAT OPTIONS DO WE HAVE AVAILABLE 
FOR US WE HAVE ONLINE WE HAVE ON 
PREMISE, WHAT ARE THE BENEFITS TO 
USING ONE OR THE OTHER? LOOKING 
AT THE LICENSING, HOW DO YOU ONBOARD 
PEOPLE HOW DO YOU DEPLOY YOUR CUSTOMIZATIONS 
TO THESE DIFFERENT APPLICATIONS? 
HOW DO YOU PROVIDE SUPPORT FOR THE 
APPLICATIONS AS WELL? SO THESE ARE 
THE CORE AREAS YOU ARE GOING TO 
BE COVERING SO THE NEXT STEP OBVIOUSLY 
IS GOING TO BE LOOKING AT TAKING 
THE EXAM, MB 900 FOR DYNAMICS 365 
FUNDAMENTALS. WHEN YOU PASS THIS 
EXAM IT WILL SHOW YOU THE CERTIFICATION 
WE HAVE HERE. YOU ARE CERTIFIED 
FOR DYNAMICS 365 FUNDAMENTALS. IF 
YOU DO THAT TONIGHT STOP BY THE 
CERTIFICATION BOOTH AND YOU GET 
AN ENAMEL PIN THAT YOU CAN PIN ON 
YOURSELF AND IT IS NEAT. HOPEFULLY 
ALL OF YOU WILL COME UP TO ME AFTER 
THIS AND SAY I PASSED IT, I AM SO 
EXCITED, I AM NOW CERTIFIED IN FUNDAMENTALS. 
LET'S TALK ABOUT TAKING THE EXAM. 
A COUPLE OF YOU HAVE NOT SET FOR 
A MICROSOFT CERTIFICATION BEFORE 
SO WHAT CAN YOU EXPECT? IN THIS 
PARTICULAR CERTIFICATION EXAM YOU 
ARE GOING TO SEE ABOUT 40 TO 60 
QUESTIONS. IF YOU NEED TO TAKE THIS 
MORE THAN ONCE, KEEP IN MIND THAT 
YOU ARE NOT GOING TO SEE THE EXACT 
SAME QUESTIONS THE SECOND TIME. 
THERE IS A LARGE POOL OF QUESTIONS 
IT MAY TAKE YOU MULTIPLE TIMES TO 
GET THE SAME QUESTION AGAIN. HOPEFULLY 
ALL OF YOU HERE WILL NOT NEED THAT 
MULTIPLE TIMES TO SEE THOSE QUESTIONS, 
BUT ABOUT 40 TO 60 IS WHAT YOU ARE 
GOING TO SEE. SOME OF THESE QUESTIONS 
ARE GOING TO HAVE POINTS THAT WILL 
BE RECORDED, SOME OF THEM MIGHT 
HAVE MORE THAN ONE POINT. THERE 
IS NO PENALTY FOR GUESSING IF YOU 
GET SOMETHING WRONG. JUST MAKE YOUR 
BEST GUESS. I RECOMMEND THAT YOU 
TAKE YOUR TIME AND READ THE QUESTION 
THOROUGHLY, READ IT A FEW TIMES. 
IF YOU ARE UNSURE, IF YOU DO NOT 
KNOW IF YOU HAVE THE RIGHT ANSWER 
OR YOU JUST WANT TO COME BACK TO 
THIS, DURING YOUR EXAM YOU CAN MARK 
A QUESTION FOR REVIEW, AND THAT 
WILL BE SOMETHING THAT YOU CAN GO 
BACK TO AT THE END, REVIEW THAT 
INFORMATION LATER ON, AND GO BACK 
TO THAT QUESTION AFTER YOU HAVE 
HAD TIME TO LOOK AT IT. PLAN FOR 
ABOUT 90 MINUTES. 60 OF THIS WILL 
PROBABLY BE GOING THROUGH THE QUESTIONS 
AND ANSWERING THEM THE OTHER 30 
WILL BE GETTING SIGNED IN, REVIEWING 
THE NONDISCLOSURE AGREEMENT, THE 
AGREEMENT YOU WILL HAVE AT THE BEGINNING 
OF THE EXAM, OBVIOUSLY VIEWING YOUR 
SCORE REPORT AS WELL AS ANSWERING 
QUESTIONS THAT YOU HAVE OR COMMENTS 
THAT YOU HAVE ABOUT THE QUESTIONS 
THEMSELVES. YOU CAN PROVIDE FEEDBACK 
IF YOU THINK A QUESTION WAS UNCLEAR 
IF YOU ARE THINKING THE ANSWER MIGHT 
BE MORE THAN ONE OPTION, THE EXAM 
WRITERS AND THE EXAM MANAGERS LOOK 
AT THAT CONTENT VERY SERIOUSLY AND 
WE REVIEW THAT IN DETERMINING WHETHER 
OR NOT THAT IS A VALID QUESTION 
SO DO TAKE YOUR TIME FOR THAT AS 
WELL. KEEP IN MIND WITH THIS TYPE 
OF EXAM, WHILE YOU MIGHT NOT HAVE 
PERFORMANCE-BASED RATE YOU HAVE 
TO ACTUALLY BUILD A FLOW OR WRITE 
CODE, THERE WILL BE DIFFERENT TYPES 
OF QUESTIONS IT IS NOT ALL MULTIPLE-CHOICE. 
YOU WILL HAVE SOME THAT ARE A BUILD 
LIST FOR WHERE YOU ARE BUILDING 
A LIST OF ANSWERS IN AN APPROPRIATE 
ORDER YOU MIGHT HAVE A DRAG-AND-DROP 
WHERE YOU ARE DRAGGING AND DROPPING 
ANSWERS TO ANOTHER AREA SO THAT 
WILL BE SOME OF THE TYPES OF QUESTIONS 
YOU ARE GOING TO SEE. 
YOU ARE PROBABLY 
LIKE GREAT SARAH I HAVE AN UNDERSTANDING 
OF THIS I REALLY WANT TO KNOW WHAT 
IS ON THIS EXAM SO WE ARE GOING 
TO TAKE A LOOK AT THE OBJECTIVE 
DOMAIN. THIS EXAM IS BROKEN UP INTO 
THREE MAIN TOPICS AND THAT IS GOING 
TO BE THE FIRST UNDERSTANDING DYNAMICS 
365 APPLICATIONS. LOOK AT THE PERCENTAGE 
ON THIS ONE. THIS IS PRETTY HIGH 
AT 40 TO 45. THIS IS ALMOST HALF 
OF YOUR EXAM. THERE ARE A LOT OF 
APPLICATIONS FOR US TO GO THROUGH 
UNDERSTANDING HOW THEY WORK I JUST 
ADD A FOUNDATIONAL OR FUNDAMENTAL 
LEVEL SO THIS WILL TAKE UP A GOOD 
PORTION SO WE WILL GET TO UNDERSTANDING 
OUR CLOUD CONCEPTS THIS WILL TAKE 
ABOUT A QUARTER TO A THIRD OF THE 
TIME AND THEN UNDERSTANDING DEPLOYMENTS 
AND RELEASES. WE WILL BREAK THESE 
OUT INTO SUBTOPICS AND THEN WE WILL 
GET INTO SOME OF THE DETAILS ON 
THAT. LET'S TAKE A LOOK AT THE FIRST 
HALF OF THE EXAM WITH YOUR FIRST 
DYNAMICS 365 APPLICATIONS WE ARE 
GOING TO TALK ABOUT UNDERSTANDING 
APPS FOR -- UNDERSTANDING APPLICATION 
BASICS. WHAT DO WE MEAN BY ALL OF 
THIS? LET'S TALK ABOUT THE APPS 
THAT YOU ARE GOING TO WANT TO KNOW 
FOR CUSTOMER ENGAGEMENT. THE FIRST 
THAT WE ARE GOING TO SEE HERE IS 
DYNAMICS 365 FOR SALES. WHEN YOU 
LOOK AT THIS INFORMATION ON THIS 
POWERPOINT YOU ARE GOING TO HAVE 
TWO LINKS AVAILABLE TO YOU FOR A 
LOT OF THESE THE FIRST IS ACCESS 
TO THE DOCUMENTATION IF I JUST WANT 
TO KNOW HOW IT WORKS. WE WILL ALSO 
HAVE A LINK FOR YOU TO ACCESS THE 
FREE SELF- PACED TRAINING OR LEARNING 
CAPABILITIES THAT YOU HAVE ON MICROSOFT 
LEARN SO YOU CAN GO THROUGH THIS 
AND GET A HIGH- LEVEL OVERVIEW OF 
THE APPLICATION. DYNAMICS 365 FOR 
SALES ALLOWS YOU TO HELP NURTURE 
YOUR SALES PROSPECTS , YOUR ACCOUNTS, 
YOUR CONTACTS, TO BE ABLE TO MANAGE 
THAT SALES PROCESS FROM THE LEAD, 
SOMEONE THAT CONTACTS YOU ON YOUR 
WEBSITE, THAT EMAILS YOU, THAT CALLS 
YOU, TAKING IT FROM THE BEGINNING 
AND WORKING IT ALL THE WAY THROUGH 
AN OPPORTUNITY, WORKING WITH AN 
ORDER AND CREATING AN INVOICE. JUST 
THAT WHOLE ENTIRE SALES PROCESS 
BEING ABLE TO MANAGE THAT CAPABILITY 
IN AN APPLICATION. THERE ARE SOME 
OTHER FEATURES OF SALES THAT INCLUDE 
MANAGING THE PRODUCT CATALOG LOOKING AT 
SOME INSIGHTS, SOME OF THE 
REPORTING AND ANALYTICS 
THAT ARE AVAILABLE WITH IT AS WELL 
THIS IS BASICALLY MANAGING YOUR 
SALES PROCESS. DYNAMICS 365 FOR 
CUSTOMER SERVICE CONSIDER THIS AS 
A PLATFORM FOR MANAGING YOUR POST 
SALES ENGAGEMENT. PROVIDING THAT 
INTO END CUSTOMER SERVICE FOR CUSTOMERS 
THAT HAVE PURCHASED A PRODUCT OR 
SERVICE FROM YOU THEY MIGHT ENGAGE 
YOU THROUGH MULTIPLE CHANNELS LIKE 
EMAIL OR PHONE OR A WEBSITE OR CHAT. 
DYNAMICS CUSTOMER SERVICE WILL GIVE 
YOU THE CAPABILITY TO MANAGE THAT 
INTERACTION AND SEE THAT FROM THE 
BEGINNING TO THE END IN PROVIDING 
RESOLUTION. SOME OF THE FUNCTIONALITY 
THAT CUSTOMER SERVICE ALSO INCLUDES 
IS GOING TO BE FEATURES LIKE KNOWLEDGEBASE. 
ENTITLEMENTS. IF YOU HAVE A SUPPORT 
SYSTEM WHERE PEOPLE WILL PAY FOR 
DIFFERENT LEVELS OF SUPPORT MAKING 
SURE THAT WE ARE KEEPING TRACK OF 
HOW MUCH SUPPORT USAGE THEY HAVE 
HOW MUCH THEY HAVE REMAINING. AND 
ALSO WORKING WITH SERVICE- LEVEL 
AGREEMENTS. WHEN SOMEONE CONTACTS 
YOU YOU NEED TO RESPOND TO THEM 
IN A CERTAIN AMOUNT OF TIME. THAT 
IS CUSTOMER SERVICE JUST AT A HIGH 
LEVEL OVERVIEW. WE ALSO HAVE FIELD 
SERVICE WHICH IS A CONTINUATION 
OF CUSTOMER SERVICE EXCEPT FIELD 
SERVICE ALLOWS US TO TRACK OUR INTERACTIONS 
AND SCHEDULING CAPABILITIES FOR 
ON- SITE TECHNICIANS TO COME AND 
PERFORM ACTIVITIES FOR OUR CUSTOMERS. 
SO THIS HELPS YOU ORGANIZE THAT 
ON-SITE CUSTOMER SERVICE DELIVERY 
BY UTILIZING ALGORITHMS FOR TRYING 
TO SCHEDULE RESOURCES ACCORDINGLY, 
TRACKING OUR TECHNICIANS FROM A 
MOBILITY STANDPOINT, WHERE ARE THEY? 
SETTING THEM UP FOR SUCCESS TO PROBABLY 
PROPERLY DELIVER THAT SERVICE. TWO 
MORE REMAINING APPLICATIONS IN CUSTOMER 
ENGAGEMENT, WE ARE GOING TO HAVE 
DYNAMICS 365 PROJECT SERVICE AUTOMATION. 
THIS ALLOWS ORGANIZATIONS TO TRACK 
AND MANAGE A PROJECT DELIVERY FOR 
CUSTOMERS FROM THE SALES PROCESS 
ALL THE WAY TO INVOICING. SO SOME 
OF THE FUNCTIONALITY THAT WE HAVE 
HERE IS THAT WE CAN HELP PLAN PROJECTS 
FOR OUR CUSTOMERS USING PROJECT 
SERVICE AUTOMATION. BEING ABLE TO 
TRACK COSTS AND EXPENSES WITH THAT, 
FORECAST OUR RESOURCE REQUIREMENTS, 
WHAT RESOURCES WILL WE NEED, AT 
WHAT POINT IN TIME SO THAT WE CAN 
MANAGE THEIR AVAILABILITY AND THEIR 
SCHEDULING APPROPRIATELY? MANAGING, 
QUOTING, AND PRICING AS WELL AND 
ASSIGNING AND MANAGING RESOURCES 
WHEN WE NEED THEM FOR THAT POINT 
IN THE PROJECT. FINALLY DYNAMICS 
365 MARKETING IS GOING TO HELP YOU 
TURN YOUR PROSPECTS INTO BUSINESS 
RELATIONSHIPS. THIS IS WHERE YOU 
CAN CREATE GRAPHICAL EMAIL MESSAGES 
YOU CAN CREATE ONLINE CONTENT TO 
HELP NURTURE THOSE RELATIONSHIPS, 
YOU HAVE INTERACTIVE CUSTOMERS JOURNEYS 
WHERE YOU CAN NURTURE YOUR LEADS 
WITH PERSONALIZED EXPERIENCES. 
ANOTHER 
MAIN FEATURE OF DYNAMICS 365 MARKETING IS THE 
ABILITY TO ORGANIZE AND 
PUBLICIZE EVENTS, BEING ABLE TO 
TRACK ALL THAT INFORMATION, 
COST DETAILS REGISTRATIONS AND 
SO FORTH. MORE IMPORTANTLY IT IS GOING TO 
PROVIDE TOOLS FOR MANAGING 
MARKETING RETURN ON INVESTMENT 
SO THAT IS 
SOMETIMES AN ELUSIVE NUMBER FOR MANY ORGANIZATIONS 
DYNAMICS MARKETING WILL PROVIDE 
THAT CAPABILITY. 
LET'S NOW TALK ABOUT THE APPS FOR 
UNIFIED OPERATIONS. 
WHEN YOU GO THROUGH THE EXAM, 
AT THE TIME, FINANCE AND OPERATIONS 
WAS A COMPLETE PACKAGE, NOW WE SEE 
THIS SEPARATED INTO TWO DIFFERENT 
APPLICATIONS. ONE IS DYNAMICS 365 FINANCE AND 
WE ALSO HAVE SUPPLY-CHAIN MANAGEMENT. 
FOR FINANCE, THIS IS GOING TO BE 
A PART OF YOUR ERP, OR ENTERPRISE 
RESOURCE PLANNING. YOU CAN UTILIZE 
THIS -- AND ALSO HAVE ACCURATE INFORMATION 
WITH ANALYTICS . SOME OF THE CORE 
MODULES YOU WILL SEE WITHIN FINANCE 
WILL INCLUDE YOUR GENERAL LEDGER 
WORKING WITH YOUR CASH AND BANK 
MANAGEMENT, ACCOUNTS PAYABLE, ACCOUNTS 
RECEIVABLE ALSO INCLUDED IN HERE. 
CAPABILITIES FOR BUDGETING AS 
WELL AS 
PROJECT MANAGEMENT ACCOUNTING. DYNAMICS 
355 SUPPLY-CHAIN MANAGEMENT IS KIND 
OF ON YOUR 
OPERATIONS PERSPECTIVE WHERE 
YOU ARE GOING TO 
EMPOWER YOUR EMPLOYEES AND ORGANIZATIONS TO 
GET A UNIFIED VIEW OF YOUR 
INVENTORY, YOUR WAREHOUSE, 
MANUFACTURING, SERVICE AND LOGISTICS, SO UNDERSTANDING THE 
DIFFERENCE BETWEEN THESE 
TWO AND THE FUNCTIONALITY THEY ARE 
GOING TO PROVIDE. 
THESE APPLICATIONS ARE MORE FOR 
AN ENTERPRISE ORGANIZATION. WHEN 
WE SAY ENTERPRISE IT IS 
NOT NECESSARILY 1000 
TO 1 MILLION EMPLOYEES, IT IS MORE 
OF A COMPLEX IMPLEMENTATION FOR 
AN ERP SYSTEM. YOU TEND TO HAVE 
SOME USER ACCOUNT MINIMUMS THAT 
MIGHT BE PROHIBITIVE FOR A SMALL 
TO MEDIUM BUSINESS. WE WILL SEE 
ANOTHER ALTERNATIVE WHEN WE TALK 
ABOUT THIS IS ESSENTIAL FOR THIS. 
ANOTHER UNIFIED OPERATIONS APP WHICH 
IS AVAILABLE IS DYNAMICS 365 FOR 
TALENT. IKE -- I KEEP PUTTING IN 
THE FOR IN THERE. WE HAVE CORE HR, 
ATTRACT, AND ONBOARD. CORE HR IS 
EXACTLY WHAT IT SOUNDS LIKE ALLOWING 
YOU TO MANAGE YOUR HUMAN RESOURCES, 
AND MANAGE YOUR EMPLOYEES FROM HIRE 
TO RETIRE. CONTROLLING THE CAPABILITY 
TO PROVIDE PERFORMANCE MANAGEMENT 
BEING ABLE TO TRACK THEIR SKILLS, 
THEIR CERTIFICATIONS, BEING ABLE 
TO PLAN LEARNING FOR THEM WITH SETTING 
UP COURSES , AGENDAS, AND SESSIONS 
THAT THEY CAN ATTEND, MANAGING BENEFITS 
AND AND ROLLING EMPLOYEES IN BENEFITS. 
THEIR COMPETITION IN TIME OFF. MANAGING 
SOME OF THAT TIME CAPABILITY THAT 
YOU CAN EXPORT THAT TO A PAYROLL 
SOLUTION SO A LOT OF THE EXISTING 
EMPLOYEES YOU ARE WORKING WITH YOU 
WILL MANAGE WITHIN THE CORE HR. 
HOW DO WE GET EMPLOYEES THERE? THAT 
IS WHERE ATTRACT WILL COME INTO 
PLAY. IT WILL HELP YOU MANAGE YOUR 
HIRING PROCESS FOR POTENTIAL CANDIDATES 
YOU MAY HIRE, YOU CAN ADD THEM TO 
JOBS THAT YOU POST WITHIN A TRACT. 
YOU CAN TAKE THEM THROUGH A STANDARDIZED 
LIKE COMPLETING ACTIVITIES LIKE 
SCREENING CALLS, SCHEDULING APPOINTMENT 
FOR INTERVIEWS, ASSESSMENTS, YOU 
CAN UTILIZE FUNCTIONALITY WITH POWER 
APPS AND OTHER APPS TO MAINTAIN 
THAT CONSISTENT HIRING PROCESS. 
WHEN AN EMPLOYEE IS OFFERED A POSITION, 
YOU CAN UTILIZE THE OFFER CAPABILITY 
IN ATTRACT TO PROVIDE AN OFFER LETTER 
HAVE THEM SIGN THE DOCUMENTATION 
AND START THE NEXT PHASE WHICH WILL 
BE ONBOARDING. DYNAMICS 365 TALENT 
ON BOARD GIVES YOU THE CAPABILITY 
TO PROVIDE A WELCOMING EXPERIENCE 
FOR EMPLOYEES. THIS GIVES THEM THE 
ABILITY TO CONNECT WITH THEIR COWORKERS 
EARLY ON, BUILD UP THEIR EXCITEMENT, 
GIVE THEM A CHECKLIST OF ITEMS THEY 
CAN COMPLETE, PRIOR TO COMING ON- 
SITE DAY ONE, SO BY THE TIME THEY 
ARRIVE THEY ARE READY TO GO. THIS 
GIVES THEM THE ABILITY TO MAKE VIDEOS, 
GET CONNECTIONS WITH THEIR COWORKERS, 
GET ALL THE RESOURCES THEY NEED 
SO THEY CAN GET EXCITED ABOUT THEIR 
NEW JOB. TO FINAL APPLICATIONS WE 
WILL TALK ABOUT FOR UNIFIED OPERATIONS 
IS DYNAMICS 365 FOR RETAIL. THIS 
IS GOING TO GIVE YOU THE END TO END RETAIL SOLUTIONS 
THAT DELIVERS UNIFIED COMMERCE ACROSS 
ALL CHANNELS. THIS ENCOMPASSES SALES, 
MOBILITY, ACTIVITY, AND WITH RETAIL 
YOU CAN HAVE COMPREHENSIVE SUPPORT TO HELP 
MANAGE 
YOUR BUSINESS PROCESSES SUCH AS 
YOUR MERCHANDISING, YOUR INVENTORY, AND YOUR 
CHANNEL MANAGEMENT CAPABILITIES. 
BUSINESS CENTRAL IS THE OTHER ALTERNATIVE THAT WE HAD TO 
FINANCE AND OPERATIONS AT THE POINT 
WHEN THE EXAM WAS WRITTEN. BUT FOR 
FINANCE AND SUPPLY CHAIN MANAGEMENT. 
THIS IS A SOLUTION THAT IS 
IDEAL FOR SMALL TO MIDSIZE 
BUSINESSES AND THIS WILL 
GIVE THEM THE ABILITY TO MANAGE 
THEIR FINANCE, MANUFACTURING, 
SALES, SHIPPING, 
PROJECT MANAGEMENT, AND SERVICES. 
SO I KNOW WE ARE GOING THROUGH THIS 
AT A GOOD PACE BUT THERE ARE QUITE 
A BIT OF PIECES OF INFORMATION NOT 
JUST WITH THE APPS WE NEED TO UNDERSTAND 
BUT WE ALSO NEED TO UNDERSTAND THE 
POWER PLATFORM. WITH THE POWER PLATFORM 
THERE ARE FOUR MAJOR TOPICS THAT 
WILL NEED TO BE ADDRESSED. THE FIRST 
IS THE COMMON DATA MODEL. IF YOU 
WANT TO THINK OF THE COMMON DATA 
MODEL IT IS A SHARED LANGUAGE FOR BUSINESS 
AND ANALYTICAL APPLICATIONS TO USE. 
IT PROVIDES A CONSISTENCY OF YOUR 
DATA THAT CAN BE ACCESSED ACROSS 
THE APPLICATIONS AND BUSINESS PROCESSES. 
YOU WILL HAVE A SET OF STANDARDIZED 
EXTENSIBLE DATA SCHEMAS SO FOR EXAMPLE 
YOU HAVE THAT PREDEFINED SCHEMA 
IS GOING TO INCLUDE AN ENTITY. THINK 
OF IT LIKE A TABLE IN A DATABASE 
OR A TITLE TABLE IN AN EXCEL WORKSHEET. 
THEY ARE GOING TO CONTAIN DATA AND 
ATTRIBUTES. THESE ATTRIBUTES WILL 
BE LIKE THE COLUMNS THAT YOU SEE 
OR FEEL THAT YOU SEE ON A FORM SO 
WE WILL BE ABLE TO MANAGE THAT THROUGH 
THE COMMON DATA MODEL, AND THEN 
YOU ARE ALSO GOING TO HAVE SOMATIC 
METADATA, SO WHEN I AM TALKING ABOUT 
A FIELD, WHAT TYPE OF DATA IS GOING 
TO BE STORED IN THERE, IS IT GOING 
TO BE A DATE AND TIME FIELD, IS 
IT GOING TO BE A CURRENCY, IS IT 
A DECIMAL NUMBER, HOW MANY DECIBEL 
PLACES CAN IT HAVE? THE COMMON DATA 
MODEL IS GOING TO BE THAT FOUNDATION. 
THE COMMON DATA SERVICE IS GOING 
TO BE YOUR SECURE CLOUD- BASED STORAGE 
FOR YOUR OPERATION OF DATA. SO WITH 
THE COMMON DATA SERVICE WE ARE GOING 
TO HAVE DATA STORED WITHIN ENTITIES. 
WE ARE GOING TO HAVE YOUR ACCOUNT, 
CONTACT, YOUR EMAIL, DIFFERENT RECORDS 
LIKE ACTIVITIES THAT YOU ARE GOING 
TO HAVE LIKE A CAMPAIGN, SOME STANDARD 
ONCE. THE ABILITY OF USING THE COMMON 
DATA SERVICE IS THAT YOU CAN CREATE 
YOUR OWN EXTENDED ENTITIES IF YOU 
WANT TO IN ORDER TO MEET YOUR BUSINESS 
NEEDS. WHEN YOU ARE BUILDING AN 
APPLICATION ON THE POWER PLATFORM, 
YOU ARE GOING TO BE UTILIZING TOOLS 
LIKE POWER APPS, AND THESE ARE BASICALLY 
A SUITE OF APPS OR SERVICES THAT 
CONNECT TO DATA, AND BASICALLY TO 
OUR DATA PLATFORM THAT IS THE COMMON 
DATA SERVICE. IF WE HAVE THIS DATA 
STRUCTURE WE HAVE BUILT, HOW DO 
PEOPLE INTERACT WITH IT? HOW CAN 
THEY UPDATE THOSE RECORDS? WE DO 
THAT BY UTILIZING POWER APPS. SO 
WE HAVE A BASE SET OF TOOLS THAT 
WE CAN USE, WE CAN RAPIDLY DEPLOY 
AN APPLICATION UTILIZING EITHER 
A CANVAS APP, THAT PIXEL BY PIXEL 
DESIGN THAT YOU CAN BUILD AN APPLICATION 
FOR A UNIQUE PURPOSE OR YOU CAN 
BUILD A VERY SOPHISTICATED APPLICATION 
IF YOU WANT TO, UTILIZING MODEL 
DRIVEN APPS OR A COMBINATION OF 
MODEL OR CANVAS APPS. YOU CAN UTILIZE 
POWER APPS TO CONNECT TO YOUR DATA 
IN THE COMMON DATA SERVICE OR YOU 
CAN UTILIZE IT TO CONNECT TO A THIRD-PARTY 
OR ONLINE DATA SOURCES OR EVEN ON 
PREMISE DATA SOURCES AS WELL. WE 
ALSO HAVE POWER AUTOMATE WHICH AS 
I MENTIONED WAS JUST ANNOUNCED YESTERDAY. 
YOU WILL PROBABLY SEE THIS IN THE 
EXAM LISTED AS FLOW, BUT IT IS A 
WAY FOR YOU TO PROVIDE AUTOMATION 
ACROSS YOUR COMMON APPS AND SERVICES. 
THERE ARE OVER 275 CONNECTORS THAT 
YOU CAN WORK WITH. THE EXAMPLES 
OF AUTOMATION THAT YOU CAN HAVE 
ARE THAT YOU CAN QUICKLY RESPOND 
OR AUTOMATICALLY OR INSTANTLY RESPOND 
TO AN EMAIL. YOU CAN HAVE A PROCESS 
THAT WILL HELP YOU TRACK AND CREATE 
AND NURTURE LEAD RECORDS WITHIN 
YOUR SYSTEM. YOU CAN ALSO USE IT 
FOR AN APPROVAL WORKFLOW PROCESS. 
DIFFERENT STEPS YOU NEED TO COMPLETE, 
ROUTING THOSE REQUESTS TO APPROPRIATE 
INDIVIDUALS. THIS WILL BE AVAILABLE 
IN THE POWER PLATFORM. THE LAST 
PART THAT WE NEED TO HAVE FOR JUST 
THE UNDERSTANDING OF DYNAMICS 365 
APPLICATIONS IS GOING TO BE UNDERSTANDING 
THE APPLICATION BASICS SO WHAT DO 
WE MEAN BY THIS? THE INFRASTRUCTURE 
STAFF, WHEN YOU ARE UTILIZING DYNAMICS 
355 FINANCE OR SUPPLY-CHAIN MANAGEMENT 
OR RETAIL THE INFRASTRUCTURE THAT 
IS GOING TO BE NEEDED TO UTILIZE THESE 
APPLICATIONS IS GOING TO BE A 
LITTLE BIT DIFFERENT FROM WHAT 
YOU WOULD SEE FOR A CUSTOMER TO 
ENGAGEMENT APPLICATION OR SALES 
OR FIELD SERVICE, SO IF YOU ARE 
DEPLOYING THIS DEPENDING 
ON WHETHER IT IS GOING TO BE 
OFFLINE OR ON PREMISE 
WHAT DOES THE INFRASTRUCTURE LOOK LIKE 
FOR THOSE APPLICATIONS? 
ALSO YOU 
WILL SEE SOME TOPICS ABOUT SOLUTION 
BASICS AND WHAT WE MEAN BY SOLUTION 
BASICS IS HOW DO WE WHEN WE ARE WORKING 
WITH AN 
APPLICATION IN DYNAMICS 355 WHEN WE 
MAKE CHANGES TO IT WHEN WE CUSTOMIZE 
IT HOW DO WE MOVE THAT INFORMATION 
FROM ONE ENVIRONMENT TO THE NEXT? 
MANY TIMES YOU WILL HAVE A DEPLOYMENT 
WHERE YOU HAVE A TEST ENVIRONMENT 
A DEVELOPMENT ENVIRONMENT A PRODUCTION 
ENVIRONMENT A STAGING, YOU MIGHT 
HAVE MULTIPLE ENVIRONMENTS WHAT 
IS THE PROCESS FOR MOVING THOSE 
CUSTOMIZATIONS OVER? WHAT CAN THOSE 
SOLUTIONS CONTAIN? WE HAVE A LINK 
HERE TO GIVE YOU MORE INFORMATION 
ON THAT. OF COURSE THE BUSINESS 
APPLICATIONS TERMINOLOGY THAT YOU WILL 
SEE AS YOU RESEARCH SOME OF THIS DOCUMENTATION LIKE 
WHAT DO 
WE MEAN BY SALES PROCESS OR PROCESS 
AUTOMATION OR WHAT DO WE MEAN BY 
A BUSINESS PROCESS? SOME OF THAT 
TERMINOLOGY YOU WILL SEE WHEN YOU 
ARE LOOKING INTO THE DETAILS HERE 
AND UNDERSTANDING WHAT DOES THAT 
MEAN AND HOW DOES DYNAMICS 365 ADDRESS 
SOME OF THOSE SCENARIOS? SO THE 
SCENARIOS THAT YOU HAVE MANY TIMES 
YOU WILL BE PRESENTED WITH A QUESTION 
SAYING I NEED TO HAVE A SYSTEM THAT 
IS GOING TO HELP ME MANAGE MY POINT-OF-SALE 
SYSTEM FOR MY BUSINESS DO I UTILIZE 
SALES OR SERVICE OR FEEL SERVICE 
OR RETAIL SO UNDERSTANDING WHAT 
APPLICATION IS GOING TO BEST FIT 
IN THE SCENARIO THAT IS PROVIDED. 
SO NOW LET'S TALK ABOUT THE CLOUD 
CONCEPTS. THIS IS ABOUT 1/4 TO 1/3 
OF THE EXAM. THE TOPICS HERE ARE 
TO UNDERSTAND CLOUD ARCHITECTURE, 
AND COMPARE DIFFERENT CLOUD OFFERINGS 
WITH THE CORRESPONDING ON PREMISES 
OFFERINGS. AS YOU ARE DOING YOUR 
RESEARCH AND LOOKING AT THE CONTENT 
FOR THIS, THE FIRST THING ABOUT 
CLOUD ARCHITECTURE IS UNDERSTANDING 
CLOUD COMPUTING OVERALL. THINK ABOUT 
CLOUD COMPUTING AS YOU ARE RENTING 
SOME STORAGE SPACE OR CPU CYCLES 
FROM ANOTHER COMPANY'S COMPUTERS. 
YOU ARE WANTING TO GET THAT PROCESSING 
THAT YOU CAN UTILIZE TO WORK WITH 
YOUR DATA TO REPORT ON YOUR DATA 
TO MANIPULATE YOUR DATA BUT YOU 
DO NOT WANT TO HAVE TO MAINTAIN 
THAT INFRASTRUCTURE YOURSELF SO 
THAT IS WHAT WE ARE TALKING ABOUT 
WITH CLOUD COMPUTING IT IS A MODEL 
WHERE YOU PAY ONLY FOR WHAT YOU 
USE YOU DO NOT HAVE TO WORRY ABOUT 
MAINTAINING THE INFRASTRUCTURE COMPANIES 
LIKE MICROSOFT AMAZON AND GOOGLE, 
THEY ARE CLOUD PROVIDERS. THEY ARE 
RESPONSIBLE FOR UPDATING THE PHYSICAL 
HARDWARE YOUR CLOUD SERVICES ARE 
RUNNING ON MAKING SURE THEY ARE 
UP-TO- DATE AND SECURE. YOU WILL 
ALSO HEAR THE TERM MICROSOFT AZURE 
AS WE GO THROUGH THIS, THIS CAN 
BE A SOLUTION AS YOU ARE WORKING 
WITH DYNAMICS 365 APPLICATIONS. 
IT IS GOING TO BE A SET OF THOSE 
COMPUTING SERVICES. YOU CAN USE 
IT TO BUILD MANAGE AND DEPLOY APPLICATIONS 
ON A MASSIVE GLOBAL NETWORK SO NOT 
NECESSARILY JUST A LOCALIZED ENVIRONMENT 
BUT MAKING IT AVAILABLE ELSEWHERE 
AND WITH AZURE YOU WILL BE ABLE 
TO USE A TOOL THAT, PREFERRED TOOLS 
IF YOU WANT TO, AND FRAMEWORKS THAT 
YOU ARE USED TO WORKING WITH. AND 
WHEN YOU ARE TALKING ABOUT CLOUD-BASED 
APPS, HOW DO YOU UTILIZE THEM? WHEN 
WE TALK ABOUT DYNAMICS 365 FOR CUSTOMER 
SERVICE OR FIELD SERVICE OR FINANCE 
OPERATIONS, IT DOES NOT NECESSARILY 
REQUIRE A CLIENT TO BE INSTALLED 
ON THE WORKSTATION, YOU CAN USUALLY 
ACCESS IT THROUGH A BROWSER. IT 
DOES NOT REQUIRE A LOT OF MAINTENANCE 
FROM THAT PERSPECTIVE. HOW DO WE 
USE THOSE CLOUD APPS WHEN WE ARE 
WORKING WITH THESE APPLICATIONS? 
AS PART OF THE UNDERSTANDING OF 
CLOUD COMPUTING, WE ALSO WANT TO 
LOOK AT THE DIFFERENT CLOUD SERVICES 
THAT ARE AVAILABLE. THESE FOUR ITEMS 
THAT WE HAVE HERE, THERE ARE LINKS 
TO DESCRIBE WHAT EACH OF THEM ARE. 
INFRASTRUCTURE AS A SERVICE IS BASICALLY 
YOUR COMPUTING INFRASTRUCTURE THAT 
YOU PROVISION AND MANAGE OVER THE 
INTERNET. THIS IS A PAY-AS-YOU-GO 
SYSTEM. YOUR PLATFORM AS A SERVICE 
IS A LITTLE BIT SIMILAR IN TERMS 
OF THE PAY-AS-YOU-GO, BUT THIS GIVES 
YOU THE CAPABILITY TO DELIVER ANYTHING 
FROM A SIMPLE CLOUD-BASED APPS TO 
A VERY SOPHISTICATED CLOUD ENABLED 
ENTERPRISE APPLICATION. OUR SOFTWARE 
AS A SERVICE IS SOMETHING WE ARE 
PROBABLY ALL FAMILIAR WITH. HOW 
MANY PEOPLE USE OFFICE 365? THAT 
IS AN EXAMPLE OF SOFTWARE AS A SERVICE. 
EMAIL FUNCTIONALITY, CALENDAR FUNCTIONALITY, 
WORKING WITH DIFFERENT APPLICATIONS, 
THIS IS A PAY-AS-YOU-GO SERVICE. 
THE FOURTH OPTION, HYBRID, PUBLIC, 
PRIVATE, OR GOVERNMENT. A HYBRID 
ENVIRONMENT MIGHT BE WHERE YOU HAVE 
SOME OF YOUR FUNCTIONALITY IN THE CLOUD, 
MAYBE USING SOFTWARE AS A 
SERVICE LIKE 
OFFICE 365 BUT YOU MIGHT HAVE ANOTHER APPLICATION 
DEPLOYED ON 
PREMISE LIKE FINANCE AND OPERATIONS OR 
HAVING DYNAMICS CUSTOMER 
SERVICE OR SALES INSTALLED , YOUR 
SERVICE WITHIN YOUR 
NETWORK. 
YOU CAN HAVE 
THAT HYBRID CAPABILITY. HAVING EXCHANGE 
ONLINE OR ON 
PREMISE AND WORKING WITH A 
CLOUD-BASED APP, THERE IS 
COMBINATIONS OF THAT. 
THE PUBLIC 
CLOUD IS ONE THAT WE 
ALL TEND TO USE WHEN WE 
SIGN UP FOR UTILIZING CUSTOMER SERVICE 
OR SALES, AND WE ARE USING DYNAMICS 365, 
WE TEND TO USE THE PUBLIC CLOUD 
WHERE AS A PRIVATE CLOUD MIGHT BE 
SOMETHING THAT A PARTNER OR A SPECIFIC 
COMPANY HAS THEIR OWN HARDWARE THEY 
ARE MAINTAINING FOR YOU AND YOU 
MIGHT SHARE THAT WITH ANOTHER FEW 
SELECT CUSTOMERS OR YOU MIGHT HAVE 
THAT INFRASTRUCTURE TO YOURSELF 
, BUT IT IS MANAGED BY SOMEONE WHO 
IS MORE THAN LIKELY NOT A BIG CLOUD 
SERVICE PROVIDER LIKE MICROSOFT. 
AND THEN YOUR PRIVATE CLOUD, WHEN 
WE ARE TALKING ABOUT PRIVACY AND 
SECURITY, THAT IS WHERE WE TALK 
ABOUT THE GOVERNMENT CLOUD. THIS 
IS STILL A CLOUD SERVICE PROVIDED 
BY SOMEONE LIKE MICROSOFT BUT WITH 
THE GOVERNMENT CLOUD IT IS GOING 
TO BE IN SEPARATE DATA CENTERS. 
THEY WILL HAVE STRICTER SECURITY 
AND RELEASE CADENCE AS WELL IN TERMS 
OF WHEN WE SEE SOME OF THE NEW FUNCTIONALITY 
THAT COMES OUT WITH DYNAMICS 365. 
GOVERNMENT CLOUD MIGHT NOT RECEIVE 
THAT RIGHT AWAY BECAUSE THEY HAVE 
A CERTAIN PROCESS THEY GO THROUGH. 
THEY MIGHT NOT ALSO HAVE SOME OF 
THE FUNCTIONALITY YOU SEE IN A PUBLIC 
CLOUD SCENARIO WHERE UTILIZING FUNCTIONALITY 
WHEN INTEGRATING WITH AZURE OR ARTIFICIAL 
INTELLIGENCE OR AI, SOME OF THAT 
FUNCTIONALITY IS NOT AVAILABLE IN 
THE GOVERNMENT CLOUD JUST YET. UNDERSTANDING 
THOSE FOUR DIFFERENT TYPES OF CLOUD 
SERVICES AND PARTICULARLY WHEN WE 
ARE TALKING ABOUT THE DIFFERENT 
TYPES OF CLOUD DEPLOYMENTS IT WILL 
BE HELPFUL FOR YOU. SO WHEN YOU 
GET AN UNDERSTANDING OF THAT, ONE 
TOPIC WE WANT TO LOOK AT IS HOW 
DO WE COMPARE OUR CLOUD OFFERINGS 
WITH ON PREMISE OFFERINGS FOR EXAMPLE 
WHEN TO USE ON PREMISES VERSUS CLOUD. 
FOR A LOT OF ORGANIZATIONS I WORK 
WITH FOR PEOPLE THAT ARE DETERMINING 
IT -- THEY DO NOT WANT ANYONE TO 
ACCESS IT OUTSIDE THE NETWORK. USING 
A BROWSER YOU HAVE TO USE MAYBE 
A VPN OR IF YOU CAN USE A 
VPN MAYBE 
YOU DO NOT MAYBE YOU ACCESS THAT 
WHILE YOU ARE IN WITH THE NETWORK 
SO YOU CAN KEEP YOUR DATA VERY SECURE. 
FOR THOSE PEOPLE WHO UTILIZE THE 
CLOUD MAKING THAT USABLE ANYWHERE. 
SO UNDERSTANDING THE BENEFITS BETWEEN 
THOSE. WHEN YOU ARE THINKING ABOUT 
THE DETERMINATION BETWEEN ON PREMISE 
VERSUS CLOUD YOU HAVE TO THINK ABOUT 
THE STACK IN TERMS OF WHAT FUNCTIONALITY 
DO WE NEED TO HAVE WHAT ACCESSIBILITY 
DO WE WANT PEOPLE TO HAVE WHAT IS 
GOING TO BE THE RAMIFICATION FOR 
US DOING THIS QUESTION MARK IT MIGHT 
BE EXPENSIVE INITIALLY FOR ON PREMISE 
BUT THEN WHEN YOU ARE NOT DEALING 
WITH MANY UPDATES YOU ARE NOT HAVING 
TO PAY SUBSCRIPTION LICENSES IT 
MIGHT BE BENEFICIAL TO GO ON PREMISE 
FOR BOTH OF THESE YOU WANT TO UNDERSTAND 
THE COST OPTIONS WHICH MIGHT BE 
BENEFICIAL FOR YOU IN TERMS OF DO 
WE WANT TO HAVE TO HIRE SOMEONE 
TO MAINTAIN THE INFRASTRUCTURE OR 
DO WE WANT TO PAY A RECURRING SUBSCRIPTION 
BILL SO WE DO NOT HAVE TO WORRY 
ABOUT THAT? LET'S TALK ABOUT THE 
LAST 30 V EXAM. THIS -- THIRD OF 
THE EXAM. THAT IS TO UNDERSTAND 
YOUR EMPLOYMENTS AND RELEASES. WE 
ARE GOING TO TALK ABOUT THE DIFFERENT 
TYPES OF DEPLOYMENTS THE RELEASES 
THE ROLE-BASED SECURITY MODEL THAT 
WE UTILIZED IN BOTH UNIFIED OPERATIONS 
AS WELL AS CUSTOMER ENGAGEMENT TALK 
ABOUT GDP ARE, THE GENERAL DATA 
PAY -- THE DIFFERENT TYPES OF DEPLOYMENTS 
YOU ARE GOING TO WANT TO UNDERSTAND 
HOW -- WORKS. AND HOW IT WORKS WITH 
THE TWO DIFFERENT CORE APPLICATIONS 
IN TERMS OF UNIFIED OPERATIONS AND 
CUSTOMER ENGAGEMENT. APPLICATION 
LIFECYCLE MANAGEMENT ALLOWS YOU 
TO PROVIDE GOVERNMENTS TO THE DEPLOYMENT 
AND DEVELOPMENT OF YOUR APPLICATIONS 
MANAGING YOUR REQUIREMENTS. HOW 
YOU HANDLE RELEASES AND UPDATES 
HOW DO YOU HANDLE CHANGE MANAGEMENT 
WHEN THAT OCCURS UNDERSTANDING LIFECYCLE 
MANAGEMENT AND HOW YOU CAN DO THAT. 
WE TALKED ABOUT -- WHAT IS THE TECHNOLOGY 
THAT WE NEED TO USE IN ORDER TO 
UTILIZE THIS? I AM GOING FAIRLY 
FAST HERE BUT -- THEY COME OUT IN 
DIFFERENT PHASES. THE FIRST PHASE 
OF THAT MIGHT BE A PRIVATE PREVIEW. 
IF YOU HEARD OF PRIVATE PREVIEW 
THIS IS ONLY OPEN TO A SELECT GROUP 
OF PEOPLE SUPPORT IS MIGHT BE AVAILABLE 
BUT A LOT OF THESE CHANGES WHEN 
YOU DO CHANGES TO YOUR ENVIRONMENT 
WHEN YOU DO A PRIVATE PREVIEW ARE 
NOT UNDER SUPPORT THAT IS TO SAY 
MICROSOFT DOES NOT HELP PROVIDE 
ASSISTANCE WITH THAT BUT THE FUNCTIONALITY 
IS NOT FINAL. THE CODE IS NOT FINAL 
FOR THAT. YOU MIGHT HAVE SOME FUNCTIONALITY 
THAT IS NOT COMPLETELY THERE. AS 
YOU GO THROUGH PRIVATE PREVIEW, 
FEEDBACK IS PROVIDED, CHANGES ARE 
MADE IN THE SYSTEM AND YOU WILL 
HAVE A PUBLIC REVIEW WHICH THEN 
IS OPEN TO THE PUBLIC AND A LOT 
OF TIMES WITH PRIVATE AND PUBLIC 
YOU ARE DEPLOYING THESE ON SANDBOX 
ENVIRONMENTS NOT PRODUCTION ENVIRONMENTS 
AND THROUGH THIS PROCESS GOING SOME 
LIMITED SUPPORT MIGHT BE AVAILABLE 
AND ONCE THAT IS FINALIZED YOU WILL 
HAVE GENERAL AVAILABILITY WHERE 
THE CODE IS PRETTY MUCH CONFIRMED 
AND SOLID AT THAT POINT. FOR YOUR 
PRIVATE PUBLIC OR GOVERNMENT WHEN 
YOU ARE TALKING ABOUT YOUR TYPES 
OF RELEASES THIS CAN VARY. IF YOU 
ARE ON A PUBLIC CLOUD YOU WILL SEE 
THESE UPDATES ON A REGULAR BASIS. 
WITH A LOT OF THE DYNAMICS APPLICATIONS 
AT SOME POINT EVERYONE IS GOING 
TO HAVE THAT UPDATE OR NEW FUNCTIONALITY 
WILL GET DEPLOYED TO THEM. IF YOU 
ARE USING A PRIVATE CLOUD YOU ARE 
DEPENDENT UPON YOUR PROVIDER TO 
APPLY THOSE UPDATES FOR YOU. IF 
YOU HAVE A HYBRID LIKE AN ON PREMISE 
DEPLOYMENT OF AN APPLICATION AND 
UTILIZING THE CLOUD FOR SOMETHING 
ELSE THOSE UPDATES MIGHT NOT BE 
AVAILABLE TO YOU BECAUSE THERE MIGHT 
NOT BE A REGULAR CADENCE LIKE YOU 
MIGHT SEE WITH A PUBLIC CLOUD, AND WITH GOVERNMENT SOME OF 
THOSE RELEASES MIGHT BE A 
LITTLE BIT DELAYED PERHAPS BY 
SIX 
MONTHS AS THEY ARE GOING 
THROUGH THEIR CERTIFICATION AND 
GAINING PROCESS FOR THOSE 
RELEASES. 
FOR BOTH OF OUR APPLICATIONS OR 
GROUP OF APPLICATIONS FOR 
UNIFIED OPERATIONS AND CUSTOMER 
OPERATION WE WANT TO UNDERSTAND 
THE SECURITY MODEL AND THE HIGH- 
LEVEL POINTS I WANT TO PUT OUT HERE 
IS THAT THERE IS A ROLE- BASED SECURITY 
MODEL. WHAT THIS PROVIDES IS THE 
CAPABILITY FOR YOU TO MANAGE SECURITY 
DOWN TO THE ENTITY TO THE RECORD 
LEVEL AND SOMETIMES EVEN DOWN TO 
THE FIELD LEVEL OF WHAT PEOPLE CAN 
SEE. ROLE-BASED SECURITY IS FOCUSING 
ON A PERSON'S JOB FUNCTION FOR EXAMPLE 
YOU MIGHT HAVE A SALESPERSON YOU 
MIGHT HAVE AN ACCOUNTS RECEIVABLE 
CLERK OR ACCOUNTS PAYABLE CLERK, 
WHAT FUNCTIONS DO THEY PERFORM AND 
WITH THAT YOU CAN HELP DESIGN SECURITY 
THAT IS GOING TO MEET THE NEEDS 
FOR THOSE PEOPLE TO PERFORM THE 
FUNCTIONS AND TASKS THAT THEY NEED 
TO AND ACCESS THE DATA MAY NEED 
TO IN THE SYSTEM. WHEN YOU ARE WORKING 
WITH SECURITY WE HAVE THE CAPABILITY 
OF MAKING IT A LITTLE BIT EASIER 
WHEN MANAGING OUR SECURITY THROUGH 
TEAMS. YOU CAN APPLY SECURITY TO 
TEAMS, AND THEN AS PEOPLE MOVE IN 
AND OUT, THE SECURITY AUTOMATICALLY 
UPDATES WITH THEM. ALSO UNDERSTANDING 
GDPR. OUR GENERAL DATA PROTECTION 
REGULATION. THE KEY THINGS YOU WANT 
TO KNOW ABOUT DYNAMICS 365 AND YOU 
CAN CLICK ON THIS PICTURE IN THE 
POWERPOINT TO TAKE YOU TO THE PAGE 
LISTED HERE, IS NOT NECESSARILY 
THAT HAVING DYNAMICS 365 IMMEDIATELY 
MAKES YOU COMPLIANT. IT DOES NOT. 
IT PROVIDES YOU THE TOOLS THAT YOU 
HAVE THAT YOU NEED TO BECOME COMPLIANT 
SO IT SHOWS YOU THE FUNCTIONALITY 
THAT IS GOING TO BE THERE TO HELP 
YOU ACHIEVE THAT COMPLIANCE. AND 
FINALLY LICENSING OPTIONS. THIS 
IS GOING TO BE A LITTLE BIT OF A 
CHALLENGE BECAUSE LICENSING HAS 
JUST CHANGED AS OF OCTOBER 1. THE 
KEY THINGS TO TELL YOU FOR YOUR 
LICENSING TYPES IS TO THINK ABOUT 
IT FROM A LICENSING STANDPOINT. 
YOU CAN LICENSE IT FOR STRICTLY 
SALES OR TALENT. BUT YOU CAN ALSO 
BUY A LARGER LICENSE THAT IN SOME 
CASES YOU MIGHT ADD ON FOR AN EXTRA 
AMOUNT OF MONEY TO UTILIZE SALES 
AND SERVICE OR SALES AND SERVICE 
AND FIELD SERVICE JUST UNDERSTAND 
THAT YOU CAN RESTRICT YOUR LICENSING 
TO BE APPLICATION THEY ARE GOING 
TO USE OR YOU CAN BUY SOMETHING 
THAT ALLOWS THEM TO USE MULTIPLE 
APPLICATIONS FOR EXAMPLE A UNIFIED 
OPERATIONS LICENSE WILL ALLOW YOU 
TO USE FINANCE OPERATIONS AND RETAIL 
AND TALENT AND THEN THERE IS GOING 
TO BE SOME LICENSE MINIMUMS WITH 
THAT AS WELL. AND OF COURSE WE HAVE 
OUR TEAM MEMBER LICENSE WHICH IS 
THE LICENSE THAT GIVES YOU LIMITED 
FUNCTIONALITY BUT IT IS A LITTLE 
MORE COST-EFFECTIVE. THE KEY THING 
HERE IS CHOOSING THE RIGHT ONE FOR 
THESE APPLICATIONS. ALL RIGHT, SO 
THAT INFORMATION WAS AT A VERY HIGH 
LEVEL OF THE TOPICS THAT ARE COVERED 
IN THIS EXAM. OTHER THAN BEING IN 
THIS SESSION AND PROBABLY BEING 
A LITTLE OVERWHELMED WITH HOW MUCH 
YOU MIGHT NEED TO LOOK AT, HOW CAN 
YOU PREPARE? ONE OF THE BEST WAYS 
TO FOR YOU TO PREPARE IS TO LOOK 
AT SOME OF THE LEARNING EXPERIENCES 
THAT ARE AVAILABLE TO YOU. MICROSOFT 
DOES HAVE A REALLY GREAT COMPREHENSIVE 
LEARNING SYSTEM AVAILABLE FOR YOU. 
WE MENTIONED THAT YOU CAN USE MICROSOFT. 
COM/LEARN OR IF YOU GO TO DOCS. 
MICROSOFT. COM, YOU CAN LOOK AT 
THE DIFFERENT LEARNING PATHS AND 
DIFFERENT MODULES. THERE IS A LEARNING 
PATH FOR THIS EXAM THAT TAKES YOU 
THROUGH THOSE HIGH-LEVEL TOPICS 
THAT YOU NEED TO REVIEW. EVENTS 
LIKE THIS OBVIOUSLY ATTENDING AN 
EXAM PREP SESSION, ATTENDING OTHER 
CONFERENCES OR WORKSHOPS THAT ATTEND 
THOSE TOPICS, SEEING THAT INACTION 
IS GOING TO BE VERY BENEFICIAL FOR 
YOU BECAUSE WHEN YOU SIT DOWN AT 
THE EXAM YOU MIGHT REMEMBER SEEING 
A DEMONSTRATION OF HOW LICENSING 
WORKS OR HOW SECURITY IS IMPLEMENTED 
IN AN APPLICATION. THERE IS ALSO 
IN-DEPTH CLASSROOM TRAINING THAT 
MICROSOFT PROVIDES UTILIZING MICROSOFT 
OFFICIAL CURRICULUM. IT IS USUALLY 
PROVIDED BY A MICROSOFT CERTIFIED 
TRAINER, SOMEONE WHO HAS THE KNOWLEDGE 
AND HAS BEEN CERTIFIED AS WELL. 
GOING THROUGH ALL THESE DIFFERENT 
LEARNING METHODS WILL HELP YOU GET 
TO THE NEXT LEVEL WHERE YOU CAN 
VALIDATE THE SKILLS AND EXPERIENCE 
YOU HAVE BY ACHIEVING A CERTIFICATION. 
ANOTHER WAY FOR YOU TO PREPARE IS 
THAT YOU CAN ACTUALLY VIEW THE CERTIFICATION 
OVERVIEW FOR MB 900 AT THE LINK 
PROVIDED. YOU WILL SEE THE EXAM 
PAGE, SO A LISTING OF ALL THOSE 
TOPICS THAT I HAVE BASICALLY LAID 
OUT IN THIS POWERPOINT THE TOPICS 
THAT YOU NEED TO UNDERSTAND AND 
USUALLY WITH A LOT OF THOSE BULLET 
POINTS THAT YOU WILL SEE YOU WILL 
LIKELY SEE A QUESTION WITHIN THE 
EXAM ON THAT TOPIC SO I KNOW IT 
SEEMS LIKE WE ARE HAVING A BROAD 
RANGE OF INFORMATION, BUT YOU MORE 
THAN LIKELY WILL EXPERIENCE SOME 
TYPE OF QUESTION ON THOSE TOPICS. 
MICROSOFT LEARN, A GREAT TOOL FOR 
PROVIDING THAT SELF-PACED TRAINING 
YOU WILL BE ABLE TO TRACK YOUR PROCESS, 
JUMP IN AND OUT OF THAT LEARNING 
AS YOU GO ACCESS THE MODULES YOU 
DO NOT KNOW, SKIP THE ONES YOU DO 
KNOW. IF YOU HAVE A QUESTION ON 
THIS, PLEASE VISIT THE LEARN BOOTH. 
THERE ARE RESOURCES HAPPY TO HELP 
YOU WITH THAT. CLASSROOM TRAINING 
IF POSSIBLE. I RECOMMEND DOING THAT. 
BUT A REALLY NICE FEATURE THAT YOU 
WILL HAVE WHEN PREPARING FOR THIS 
OUR PRACTICE TESTS. YOU WILL HAVE 
A LINK TO WHERE YOU CAN ACCESS A 
PRACTICE TEST. YOU DO HAVE ACCESS 
TO THESE PRACTICE EXAMS FOR FREE. 
IF YOU SIT DOWN AT ONE OF THOSE 
WORKSTATIONS YOU CAN GO THROUGH 
THIS EXAM AND PRACTICE BEFORE YOU 
ACTUALLY SIT DOWN FOR THE CERTIFICATION. 
SO AS AN ATTENDEE OF I. G. N. I. 
T. E. , YOU WILL HAVE THE CAPABILITY 
TO HAVE THE EXAM FUNCTIONALITY HERE 
BUT AFTERWARDS AFTER YOU REVIEW 
THIS INFORMATION AND GET COMFORTABLE 
WITH THE DETAILS YOU CAN ACTUALLY 
TAKE A CERTIFICATION EXAM FOR FREE 
AFTER I. G. N. I. T. E.. THERE IS 
A PROCESS HERE IF YOU REGISTERED 
FOR I. G. N. I. T. E. USING AN EMAIL 
ADDRESS LIKE I DID FOR YOUR WORK 
EMAIL , BUT IF YOU HAVE TAKEN CERTIFICATIONS 
WITH ANOTHER EMAIL ADDRESS, THERE 
WILL BE A PROCESS FOR YOU TO LINK 
THAT. WE JUST NEED THE EXAM YOU 
USED TO REGISTER TO VERIFY THAT 
-- YOU WILL ALSO SEE THAT AS THE 
MICROSOFT LEARN BOOTH AS WELL IF 
YOU WANT TO SCAN THAT TO GET THOSE 
DETAILS. SO WHAT ARE THE TAKE ACTION 
STEPS I WOULD LIKE YOU TO DO? VISIT 
THE CERTIFICATION BOOTH AT MICROSOFT 
LEARN IN THE LEARN AREA. WE HAVE 
A TECH WORKSTATION YOU CAN SIT AT 
AND GO THROUGH SOME OF THESE MODULES. 
YOU CAN SPEAK TO AN EXPERT IN DYNAMICS 
365 AND POWER PLATFORM TO FIND THE 
RESOURCES YOU WILL NEED FOR THIS 
EXAM AND ANY OTHER EXAMS YOU ARE 
LOOKING AT FROM A POWER PLATFORM 
OR DYNAMICS PERSPECTIVE. PRACTICE 
WITH THOSE FREE PRACTICE TESTS. 
EXPLORE OTHER MICROSOFT CERTIFICATIONS 
AS WELL. WE HAVE A LOT OF OTHER 
EXAM PREP SESSIONS AS WELL. WE HAVE 
THE BREAKOUT CODES HERE, THE TOPICS 
THAT WILL BE COVERED. FEEL FREE 
TO VISIT THOSE AS WELL. SOME MC 
CUES WILL BE DELIVERING THAT CONTENT. 
WE ASK THAT YOU COMPLETE YOUR EVALUATION. 
ONE FINAL THING I WANT TO TELL YOU 
TO HELP PREPARE FOR THIS IS IF YOU 
WANT TO GO THROUGH THE LEARN CONTENT, 
THAT IS GREAT. SOMETIMES HANDS-ON 
EXPERIENCE IS VERY VALUABLE FOR 
THIS. IF YOU HAVE THE CAPABILITY 
GO OUT AND SIGN UP FOR TRIALS OF 
FINANCE OR SALES OR CUSTOMER SERVICE 
OR WORKING WITH THE POWER PLATFORM. 
SOMETIMES JUST GOING IN THE APPLICATION 
AND WORKING WITH IT AND TRYING THINGS 
OUT ARE SOME OF THE BEST WAYS THAT 
YOU CAN LEARN. SO I RECOMMEND YOU 
DO THAT AS WELL. IF YOU DO HAVE 
ANY QUESTIONS, PLEASE FEEL FREE 
TO COME AND TALK TO ME AFTERWARDS 
I AM HAPPY TO STEP DOWN AND ANSWER 
ANY QUESTIONS FOR YOU BUT FEEL FREE 
TO REVIEW THIS CONTENT LATER ON 
AS WELL AS THE POWERPOINT DECK, 
SO WITH THAT I WANT TO THANK YOU 
FOR YOUR TIME I HOPE YOU HAVE A 
