 When Diana, Princess of Wales died in August 1997, both the monarchy and the British public were left reeling in shock
 However, the Royal Family were in danger of being branded “heartless” over their reserved reaction to the tragedy
 Not only this, but they had “roundly mocked” Diana for her natural touch with the people, revealed a veteran royal journalist
   Channel 5 documentary “Paxman on the Queen’s Children”, which aired on Tuesday, heard from Daily Mail editor Richard Kay, who was a friend of the late Princes of Wales
 Mr Kay said: “They really had to do something to address the popularity, not just just of the Prince of Wales, which was absolutely on the floor, but also the whole approach to monarchy
 “It was still rather distant. "The only one who had brought it down to a human level was Diana
 “And she had been mocked, roundly mocked, by her husband’s family.” Royal biographer Gyles Brandreth added: “The Queen is aware when she gets it wrong
” The documentary also revealed how a veteran royal aide ordered Prince Edward out to sign the book of condolence for Diana and mingle with huge crowds of mourning members of the public in the wake of her death
 Former royal press secretary Dickie Arbiter said: “I was, you know, pretty brassed off
 “I said, ‘I want you to go this morning, and this morning you will go.’ “I was telling a member of the Royal Family what to do
 I was pretty fed up by then.”  
