The Securities Helpline for
Seniors is really that 
it's a Helpline.
So, the intent of it is
to be able to provide
a forum for any investor 
━ we're focused on seniors ━
to be able to call and speak 
to a live person and get help
or any answers to questions 
that they may have about their
brokerage account or
any investments. they're not
just brokerage-related, so we'll
do our best to answer those
questions, as well.
Usually, when an investor calls
the Helpline, they'll speak to
a live analyst and they'll be
able to talk about their issues
as to why they call. So, the
analysts are trained to
let the caller sort of talk
about their issues,
their concerns, why they called
us. And from that,
they'll be able to
ask more questions.
They have the ability to
dispose the call or to
resolve it right
there if it's a
question as to,
"How do I get
information about
my broker through
BrokerCheck?"
"Do I need to
understand what a 
variable annuity is,
versus a mutual fund?"
So they're able to do that.
But if it's a question as to
whether whether or not
the investment was a sound
investment or if it makes
sense, they're trained to let
the caller know that they'll
have to speak with senior
management, and then they
will give them a call back
with any proposed next steps.
