Powerful and compact — Vermeer mini skid steers — built for the job.
Visit your Vermeer dealer to learn more
about mini skid steers. Only from Vermeer
Well good morning, good afternoon, good
evening wherever the case may be this is
Marty Grunder for Landscape Management magazine.
Hey listen — one of the things we do at
Grunder Landscaping is we have a win-back list
and those are lists of clients
that used to work with us but for
whatever reason don't anymore. It's one
of my responsibilities as a director of
business development in Grunder
Landscaping to call on those people and
try to get them to come back and do
business with us some of them left
because they weren't happy with our
service I'll be honest with you so it's
a difficult, fragile situation we have to
go back you have to admit you're at
fault, you have to try to reestablish the
relationship and you have to try to win
their business back, but it can be very
very effective and if nothing else if
you lost someone's business for whatever
reason they said your price was too high
your service wasn't good enough they
want to do it themselves whatever it is
only good things can come from you going
back trying to win that business back so
what's the process you're going to use
how are you going to do that a little
bit of common sense can go a long way
folks it can be just something as simple
as calling them back and ask if you can
come over and walk their property and
talk with them about possibly coming
back to work with them what are you
going to make a commitment to in 2020 to
reinvent that your company how are you
going to get better maybe a win back
list could be in your cards have a great
day
