Laura Plummer: Security
is another one.
Phishing is rampant and
not the muskie fishing.
Phishing with a P.
I use this, I will
actually print this out
and provide it to folks
that I'm setting up with
technology to help them
understand the things to
look for when they get an
email or visit a website.
Things like the
domain address.
Looking at grammar.
How to hover over a URL
versus just blindly
clicking it randomly like
oh, there we go, and then
they're all wrapped up.
So, we have to think about
the security part of those
technology skills as well.
And this is another fun
one with our boundaries
and our service
provision is immediacy.
This shows ten years ago.
You get an email.
Yes, I got an email.
How exciting is that?
Well, 20 years ago now.
And now you're like oh,
another 100 emails in the box.
But what has this done for
our relationship with the
consumers that
we work with?
Do we have less
patience now?
Do we have people that,
is anyone here guilty of
calling someone or walking
to their office and
saying, hey did you get
my email I just sent?
Anybody else admit
to doing that?
Come on.
Or being the
recipient of that.
Yes.
Okay.
So, it has impacted our
relationships with our
consumers because we've
all come to expect more
immediate, timely responses
in anything that we do.
And so, in your dialogue
with your consumers, it's
okay to say you might, you
can contact me via text or
via email, but it might be
a day or so before I get
back to you because,
a), I travel.
Or I have meetings.
Or I have other people
that I'm working with.
So, instead of creating
frustration because you
didn't answer immediately,
you've shared how you use
that technology and that
you may not check email
every hour.
Even if you are.
It sets that stage and
it brings it to the
forefront, the
immediacy question.
What was that?
>> I don't have to
worry about that.
My consumers are
80 to 95 years old.
>> He thinks he doesn't
have to worry because his
consumers are 80 to 90.
My dad's 82 and he can set
up his own Wi-Fi network,
so don't be surprised.
Another thing that we can
run into is we have to
think about
liability and risk.
The big one of these is
the accidental disclosure
of personal information.
And location disclosures.
So, I have a couple
examples on this.
One is, I have a friend
who owns and manages a
group home for vets and
she posts on Facebook the
Valentine's Day party or
they went to the air show
this weekend.
And the first thing
running through my head is
I really hope you have
releases because you're
posting this out here
for your residents.
The other thing is how
many of you use location
management or GPS
tracking between yourself
and your spouse?
You use Find My Friends,
Life 360, any of that?
Cindy raised her hand.
Be honest.
Raise your hand.
You can admit to stalking
your family relatives.
It's okay.
So, if I'm on a home visit
and my husband looks to
see where I am, what
have I just done?
I have just FERPA in
the education world,
but I have just disclosed
my location to someone
who is not employed
with who I am
and any of that.
But, and here's why
this is not going away.
I also think about
my personal safety.
And you know, if I'm going
into that mobile home
along a lake in a town of
200 people and I'm not
sure, I'm really okay with
that because I know for my
personal safety that someone
is aware of where I am.
So, I'm balancing that
ethic part, too, every
time I go on a home visit.
So, you use it
for your spouse?
>> Kids.
>> Kids.
I know.
It's good, isn't it?
Do you have the thing like
if their battery goes
below a certain percent,
then you take the phone
away or - ?
He does.
Alright, perfect.
>> We got some gizmo
gadgets for the youngest
one, so there's different
options out there for
different ages.
>> Perfect.
What I'm talking about are
the apps where you are,
you use the geo-location
on the phone itself and
then use an app and then
you can pull up and see.
I recently added that
to my parents' phones.
They're 82.
So, I use it for good
and it's very helpful.
And they know it.
I told them it's
on their phone.
It's not a secret.
But now they know where
I am, so there's that drawback.
But again, the photos
that we use, what are we
accidentally disclosing?
Because the picture I have
up there is Life 360 and
it says, Laura left home.
My husband upped the ante.
He now gets an email every
time I come home or leave.
And the best part is he
set the net so far around
our house, that, and I
ride mountain bike at a
park that's within a half
a mile of our house, so I
can really, I can go home
from a ride and I've gone
in and out of that net so
many times, he's got 25 emails.
Laura left home.
She came home.
Left home.
Came home.
You really don't
know where I am.
Turn the table.
So privacy.
This is a little bit more
global than just knowing
if someone came
home or left home.
I had a really great
conversation with the dad
of a student that I
work with who does data
security for a
large company.
And he really drove home
the point that we, as a
society, are really
benefitting, you know we
have all these great free
internet tools
that we're using.
None of us are paying
for most of this.
It's all free.
What's the real cost
that we're doing?
What's our real cost to
using all that free stuff?
I heard time.
What else?
Access to the information.
We are surrendering
our privacy to these companies.
The map that you see on
this wall is a heat map of
the world.
This is from Strava.
Strava is a fitness
tracking tool, an app.
It ties to Fitbits, Apple
watches, phones, whatever,
so if you go for a run
or a ride, it's tracking
everything you do and then
when you come home and you
can show the world, I did
this ride and I'm king of
the mountain because I did
the fastest ride on that hill.
Whatever.
Well, what do a lot of our
military do when they're
on base around the world?
They work out.
They Strava.
This is a heat map of
Strava for the world like
on any given day.
So, if you start clicking
in, zooming in right over
here in the Middle East,
lo and behold, you know
where that
military base is.
It was a pretty
big wake-up call.
This came out last,
over the winter.
It even was for me.
We're like wow, we're just
giving this data this away.
>> Look how lazy the
United States is.
>> Yeah, that was
the other thing.
Look how lazy the
United States is.
Well, remember Europe
they walk everywhere
or take a train.
We get in a car to drive
from here to the hotel
check-in literally.
So, this is just an
example of what we are
giving away by
our use of this.
And at the end of this
session, if I've done
nothing more, I hope that
I have challenged you to
look at your settings and
thought through some of
the things you do
and share online.
I find that my disclosure
gets smaller and smaller
every time I use that
application, except for
the envelope at the hotel.
I had to share that.
I'm going to show
this one at the end.
I'm just going to
skip through here.
It's just a short
little video.
Your laptop doesn't want
me to use it for evil.
We'll finish with this.
It's a good one.
So, the other thing
besides our digital,
looking at digital
literacy, it's our
digital citizenship.
And it's all the little
pieces that come into play
with what we do.
It's not just our ability
to use it, but we look at
our access.
We know in our state that
it's not equitable access.
Rural areas
versus non-rural.
Access to high speed
or lack thereof.
It's the skill sets.
It's the etiquette.
When to use this
technology and when not
to use this technology.
And so, I would encourage
you in your work, and I've
got the link on here for
this visual, it's a great
handout to share with
folks when you talk about
all the pieces of
our online world.
Any, actually I'm going
to go back to that slide.
This is what I'd
like to ask you.
Are there any things that
have come to mind that
we've shared that fall
in line with our
digital citizenship?
Any examples that you've
encountered with
your consumers?
Both old and young?
Calvin?
>> Something that's come
up to me kind of in
relation to the earlier
presentations was the
Smart Home, so I'm
installing like the locks
especially in
peoples' homes.
The question comes up, are
hackers going to be able
to break into
my house now?
So I find that, Cindy and
I had recently done a
presentation about Smart
Home and the part that she
had talked about was the
security and some of that
stuff as well.
I think sometimes that's
disclosure with the people
that aren't real familiar
with that technology of
knowing that
there are threats.
I think maybe older
generations are more
concerned about
technology threats.
Younger I don't think care
because they were kind of
born in it, so I guess
just disclosure to
consumers just to maybe
give some awareness.
>> No, that's
a great point.
To make sure that as
you're teaching someone,
you're giving them the
pros and cons what can
happen if they're
not careful.
I think that's a
great point to make.
I'm waiting for my parents
to, so they let me put
Life 360 on their phones,
or the one phone.
They only have
one smartphone.
So, he may be able to do
Wi-Fi, but he refuses to
get actual cable internet.
He only will use a hotspot
because he got angry with
the cable company.
So, my goal over the next
year is, do I secretly
install cable in his house
and pay for it every month?
Or do I try to
convince him?
I broached the subject
last time, but we'll see.
>> Can I ask why?
We had that conversation
last night about cable
and hotspots.
>> Part of it is what we
talked about this morning,
that bandwidth part.
Should I want to provide
greater support to them
for their technology
needs, I don't envision
installing cameras or
anything like that, but as
they get older, they're
getting a little bit more
confused with
updating things.
So, for me to be
able to remote in and
problem-solve some
technology, it's going to
be better to have real
live internet versus a
hotspot internet.
And depending on in a
rural area, where you guys
are providing services,
sometimes that is your
only choice.
They don't have the tower
coverage to provide what
they really need
related to that.
Let me go back.
A shortlist of best
practices related to our
online use.
Protect your own privacy.
That's number one.
Protecting the
privacy of others.
We need to be honest.
We also need to respect
intellectual property rights.
That's especially if we're
working with younger folks
that are in school,
helping them understand
what basically stealing is
by taking content from the
internet and presenting
it as your own.
And it is thinking about
who you're representing.
The agency, the
audience, the community.
What do you
want to portray?
Admitting your mistakes.
Correcting them
immediately.
And owning those mistakes.
Who here has sent or done a
post that they regretted?
Sent an email or a
post, a tweet, anyone?
I want to see everybody's
hand up on that.
Nobody can tell me they've
never done anything wrong,
unless there's someone
here that's never been
online and I don't believe
that in the least.
You always want to think
about the consequences of
what you do.
One thing that's come to
my mind is if I am posting
something, generally
this is personally, if
I hesitate at all, like if
I think hmmm,
that's my clear flag.
Yeah, I might think that's
funny but should I really
do that?
So, it's okay to have
a cooling off period.
We have a quiz with some
things you can do on the
internet up here in a
second and as I made these
screenshots, I was so
paranoid I was going to
hit Send by accident, I
almost wanted to turn the
Wi-Fi off, just
so I didn't.
But you have to think
about your day job obviously.
A couple other interesting
things about our
connectivity and the
impact of a Always On
society, a couple examples
that I like to share.
One is related to the
photos that we post or use.
How many of you allow
geo-tagging or know what
geo-tagging is
on your photos?
Do you want to explain
what it is for me?
Or do you use it?
We should probably
grab a mic, sorry.
>> I rarely post on
Facebook anyways, so when
I do, I'm checking in and
so my location is being
posted anyways, but every
digital photo you take has
a record of
where you were.
Doesn't what kind of
camera you're using,
whether you're using a
phone or a DSLR, there's
a GPS and it's putting in
the background of your
photo, all of the data
about that picture.
Included is the
coordinates that you're
taking the picture from
and the time and date that
you're taking the picture.
Every single camera,
unless you turn it off,
every time.
>> Turn what off?
>> The data.
>> You have to turn, or
and then when you post,
for example on social
media, I don't know if
you've ever noticed, have
you ever posted anything
where it says, like you're
posting a picture of a
restaurant and suddenly it
has the restaurant there.
That's because it's using
your location setting and
it knows where you are.
So, in the apps themselves
if you don't turn off that
auto-location or even, and
that same thing happens
when it auto-tags people.
So, some of the key things
I remind people if they're
concerned about their
privacy is you turn off
that location sharing
and you turn off that
auto-tagging because
then you are in control
somewhat of what gets
shared about you.
So, what could be some bad
things about posting
the pictures?
You're in Mexico enjoying
the sun and the beach and
you're posting all
that on Facebook.
>> Now people know
you're not home.
>> Exactly.
Suddenly you're
not at home.
Cool.
I'm going to go
rob that house.
Or hey, so-and-so's
not home.
Maybe I have grown kids.
They're gone.
I'm going to go have a
party at their house.
Did I hear anybody else
have thoughts on that and
the pictures?
So, that's a big thing
to think about is that
privacy part and what's
being tagged, who you're
allowing to connect your
image or your name to.
I have a lot of people
that will tag me in things
and it never goes on my
wall and I never allow
that tag.
One thing I don't even
allow anymore is someone
will ask to tag, so it'll
be a picture of myself and
a friend riding a bike and
she'll want to tag that
picture with her name.
So, what does that do?
It then opens up that
photo, as well as that
album that it might be in,
to all of her friends.
So, nothing creeps me out
more than a picture on my
social media where
someone's commenting and
I don't even know
who they are.
And so, those are the
things that we need to
think about.
And then the other thing I
wanted to share about our
Always On is kind of an
interesting example with
our technology, things
like our Echos, Siri that
are always listening.
You guys heard the news
stories about how these
devices are recording us.
They're listening to us.
Who believes it?
Anybody?
Anybody?
So, my husband and I were
driving along and we were
using Pandora to
listen to a station.
And we have iPhones.
Siri's always there.
She's always
waiting to listen.
And the story gets a
little involved, but we
were, a band came on and
I said, oh that's weird.
The lead singer was
different than it had been
years before because the
band members changed, and
I simply said, could you
imagine such-and-such song
being sung by this
current band leader?
Because they have very
different voices.
Lo and behold the next
Pandora song that
came up was that song.
We've never, we don't even
play this artist really.
It was a part of a mix.
It just randomly puts
artists in there.
I honestly believe that
there was some serious
listening going on.
For the fact that it
automatically came up.
Just like for fun.
Go on a friend's phone in
your house, look up some
grocery product.
And then go on a, not even
on your Wi-Fi network.
Just on their phone,
on their data plan.
And then open up your
social media or even just
a news source and see how
long it is before that
food product you randomly
looked up on someone
else's device that was in
your same geo-location,
how long it takes for that
ad to come up for food.
Has anyone else had that?
>> Yes.
>> We've played around
with it as a fun hobby,
just to see how long it
takes for an ad to come up.
>> I was shopping with
my adult son and it was
something about pumpkins
and how to peel pumpkins
and how to clean them out.
And I was telling him this
story that I just read
about this really cool
thing to do with pumpkins.
And that night, an article
popped up on Facebook
about this frickin'
pumpkin thing.
So, I called Danny, and he's
like, yep, they're watching.
I'm like, get out,
you're just be paranoid.
He was right, huh?
That's creepy.
>> I had a good
one in Costco once.
Walking past the Cascade
display, it immediately
tells me that the friend that
I'm with also likes Cascade.
Walking through Costco.
So, that's our
geo-location.
And I have most of my
privacy or geo-locating
settings turned
off, but it happens.
When someone I work with
gets overly, when we get
into these conversations
and they start to get
very, very concerned, I
share some of these more
lighthearted examples to
let them know that no
matter how buttoned down
you are, the way the world
is now, it's still
going to happen.
So, you can either make
yourself worry sick about
it, or just go forth with
solid knowledge and do the
best you can.
Is what I fear.
Pop quiz.
I've got a series of posts
up here and you are going
to tell me whether they
are good, bad,
or just whatever.
This first one is a
Facebook post and it says,
this is my personal
Facebook post and you can
bet, this is where I was
freaking out I'd hit Enter.
Staff meeting hangover.
Six hours of
non-productivity.
Okay.
That's the thought running
through my head as
I'm driving home.
This doesn't leave
the room, Lisa.
I'm like, it'd be awesome
to post that, but I've got
co-workers on there
and I've got other
professionals, other VR
staff, DHS staff I'm
friends with, so should I
post this or should I not?
No.
So, I deleted it without
accidentally posting it.
Now there are, on this
post, you'll also see the
word Custom over
on the right.
So, I do have some custom
settings for who my posts
are visible to.
Keep in mind that if you
are friends with someone
on Facebook and they just
go to Search and type your
name in, they can see your
whole wall and the things
you've posted.
What this custom setting
does is I can choose who
things go to, so that
means it will be delivered
to their newsfeed.
So, I have some
Friendemies, that you kind
of want to stay knowing
what's going on, but you
don't really need them to
see all your stuff, so
that might be on
my Custom list.
Share this with all my friends
except, ch, ch, ch, ch.
So, that's a setting
that you can change.
Here's another
one I could do.
Wow.
Look at this lady working.
I'm a physical therapist,
let's pretend, and I'm at
work and I'm like wow,
look at that lady, she's
really working
on her legs.
Should I post this or not?
No.
>> Not unless you
have a signed ROI.
>> Unless I have
a signed ROI.
But it's also my
personal page.
This isn't a
work page, so no.
I made these kind of easy.
I didn't want
you guys to fail.
>> Did you say something
about the guy being smoking?
>> He's not smoking.
>> He's smoking hot.
Not smoking.
>> Oh, I could've added
something about him.
Okay.
>> He's cute.
That's all I'm saying.
>> Don't post that.
>> Don't post that.
Here is the Twitter
feed for Outreach.
Our congressman
is such a loser.
He needs to vote for
more school funding.
Should I post that
or should I not?
This is the one I was
the most afraid of
accidentally posting
because it was work.
And once a tweet goes
out, a tweet is there.
It's like an act of
Congress to get it off, so
I did pick a non-actual
photo for the politician
for fear that it might go
through, but that's an
example of
things not to do.
We have had one co-worker
who's not with us anymore
as a team member, she used
our Google Plus platform,
which is a community-based
social media, to post a
statement about our
superintendent's salary.
This was to our all 450
Deaf Ed professionals in
the state.
It was up for about five
minutes before we were
alerted to it, but she
didn't even see anything
wrong with that post when
we went back to explain it
to her.
So, there are folks that,
you know she's highly
educated and a
professional and she still
made that huge gaff
by posting that.
Then she wondered why she
wasn't given the rights to
manage our social media.
That was the good, that
was the best question.
This is my
current soapbox.
What do we have here?
And I'm not going to ask
anyone to raise their hand.
>> One of those quizzes?
>> These are the quizzes.
I love the ones I see
where someone's like,
I wish more people
would do these.
Okay, these are the
quizzes that are on Facebook.
And it says, list all of
this information about yourself.
What are these?
These are datamining.
It is your password,
secret password data that
people are going to scrub
the internet for and can
be used against you.
So, I was very excited,
this is the extra slide
I added in.
It's not in your handout
because whenever I go to
look for an example of
this, I can't find it.
So, late last week a
friend did this and I'm
like, yes.
But notice I did take
her name off of it.
Actually you're not going
to know - >> She's female.
>> Yes, she's female.
And we're Facebook
friends, so now he's going
to try and figure
out who she was.
She's not in this room.
Narrows it down from
my four friends.
That's right.
So, think about that.
Yeah, don't click your
name to add to the list.
And don't play games.
Most of us know about the
Facebook hack and how they
were all using
all this data.
And I did some in-depth
reading on how all
of that transpired.
I know it wasn't right
that that company took the
information and used it,
but do you know where they
got that information?
Do you know the
answer, John?
>> Well, I don't know the
specific quiz but it was
people granting them
access because they
completed a quiz and they
wanted to tell everybody
what the results were.
And then from that, they
were able to network to
their friends that they shared
it with or whomever.
>> Yeah, so all these
folks that felt they were -
and the fact that it
went to Congress
was kind of
mind-boggling to me
because it came from
Facebook quizzes where
before any quiz or game
that you're playing, it'll
pop up and say, I am
giving you this so-and-so
game the right to see my
contacts, my data, everything.
They all click Yes.
And it wasn't some
long legalese.
It literally is two
sentences that says that.
So, people willingly
gave that away.
I'm not say it was not
wrong that it was used,
but they all had to click
that and that's where it
came through.
>> What about when if
you're playing a game and
it says if you get
to another level of
accomplishment, it says
Share on Facebook?
>> Yeah, you've giving
away all your information.
>> I always say No because
who cares that I did a level.
>> She doesn't share her
game results and I just
simply don't - I simply
say don't play games
because I don't trust any
of that, but that's me.
But any time you're
clicking that Share or
guess which Disney
princess you could be,
that's my other favorite.
No offense if
you've done that.
I really am not meaning
offense, but oh no, that's
how I know what Frozen
character you are.
And I've never
seen Frozen.
I just know that
that's from there.
Alright.
I do have one quick video
I'm going to share and
I'll end up a
little bit early.
I've never been criticized
for letting you have a
little bit of extra time.
Just because you can,
doesn't mean you should.
And that's really what it
boils down to with social
media, our online self,
and really anything that
we would do.
And especially this
morning as he was talking
about risks.
Safety risks, known
willingness to take risks.
And just because, and his
example of the door was great.
Just because he could
have the electronic door
doesn't mean he should
because that probably was
not the first time he got
locked out of his house,
I'm guessing.
There's no audio for this,
so we should be good.
It's our use of
the internet.
No, there's no sound, so
basically it is a little
dog under a table getting
fed scraps by everybody
around the table.
All you hear is dog
slobbering if you hear any
sound at all.
And he's getting a little
bigger, getting a little bigger.
Oh come on, people,
give me more food.
Come on, give me food,
give me food, give me food.
Pleeease.
Give me food.
Pretty please?
Yes.
Mm-mm-mm-mm.
Come on.
Give me some more.
Oh, I'm getting
kind of big-bellied.
Come on, I can
hardly move.
Uh-huh, I'm eating more,
I'm getting bigger.
I am getting so big.
Oh, all this food.
I'm getting really fat
eating all this food.
He's got more.
Now I can hardly move.
Okay.
I'm so big.
I can't even walk,
that's how fat I am.
This is called
overindulgence.
And this is what can
happen when we use too
much of the internet and
we forget face-to-face and
we forget pencil
and paper.
Getting so, it's just
called overindulgence.
Simon's Cat's one of my
favorite and that's by
that creator, so alright.
Let's get back to one.
So, are there any
questions or any examples
or anything anybody
wanted to share?
>> I heard something
about when you use your
flashlight - >> Hang on.
The video's now
still playing.
I've got to close it out.
There we go.
>> Simon's Cat.
>> I know.
It better stop.
Okay, you had a question?
>> I just heard something
quite a while ago about
when you use your
flashlight, they use
something to access some
part of your phone or
where you are, something
that's not as easy unless
you're using your
flashlight, and I thought
that was kind of bunk.
Have you ever heard
anything like that?
>> I have not.
I haven't heard
anything like that, no.
>> You have?
>> Or is that Snope?
Did you Snopes it?
>> I don't know
what Snope is.
>> Snopes.
SNOPES.
Before you share anything
that seems like big
sensational news, check it
through Snopes to see if
it's really true or not.
It debunks all those myths
or like the giant grizzly
bear chasing somebody.
Is that Photoshopped?
Yes or no.
Snopes will tell you.
It's to save yourself from
looking kind of foolish on
the internet.
>> Common sense, I think.
>> So, there's kind of an
answer to what Nancy's
talking about.
Back in the day, you
used to have to get your
flashlight from a third
party app and that's the
one that caused the
problem is because you
could download it and it
wouldn't necessarily be a
reputable source.
And so, people would get
the flashlight app and
then it would ask them for
permission, like it wants
to use your phone number
and your contacts and
everything and people
weren't smart enough to
figure out that it was a
flashlight and didn't need
access to any of that.
So, they would accept it
and basically open their
phone up to a hacker
group that was using the
flashlight app as a way to
infiltrate their phone.
Doesn't usually happen
anymore and most phones
now come with that app, so
that you can't do that.
>> Perfect, thank you.
I had not heard of that
one, so very interesting.
I actually, once I got rid
of a bag phone, I had the
little stick phone that is
still one of my
favorite phones.
And do you know what I
bought for a flashlight
for that is a little
stick-on one.
And it just adhered to
the back of a phone.
It was like the best
little flashlight ever.
So, I didn't have an app
for that because they
didn't have apps
for that phone.
Alright, any
other questions?
Otherwise, thank you very
much for your time and my
contact information
is in here.
I do have cards.
Otherwise, Lisa knows how
to get a hold of me and
most of you do, too, so
I'm always happy to
answer questions.
Otherwise, thank you.
[applause]
