WHAT JOHN IS SEEING A FEW MILES
AWAY IN MATTHEWS.
STILL AHEAD, MORE OF A
PERSPECTIVE ON THIS EARLY COLD
SNAP AND ITS EFFECTS.
IN A MATTER OF SECONDS A
CHARLOTTE UBER DRIVER WAS
SCAMMED OUT OF HIS BIRTH DATE,
PHONE NUMBER AND MORE.
IT LEAVES SAFETY AND SECURITY
QUESTIONS FOR DRIVERS AND
RIDERS.
YES.
CHANNEL 9 EYEWITNESS NEWS'
DAMANY LEWIS SPOKE TO THE
DRIVER AND TOOK HIS CONCERNS TO
UBER.
Reporter: WHETHER YOU ARE
DRIVING IN UPTOWN CHARLOTTE OR
ACTUALLY RIDING IN AN UBER,
HEADING HOME AND WATCHING US
ON THE WSOC MOBILE APP, GUESS
WHAT.
THIS STORY IMPACTS YOU AND HERE
IS WHY.
ALL OF YOUR VITAL INFORMATION
IS RIGHT HERE ON THE UBER APP.
AND GUESS WHAT, SCAM ARTISTS
KNOW THAT.
THEY ARE COMING UP WITH
CREATIVE WAYS FOR TO YOU GIVE
THEM THAT INFORMATION AND YOU
WON'T EVEN BLINK AN EYE
I CONSIDER LOOKING OVER MY
PROVERBIAL SHOULDER.
Reporter: THIS FORMER UBER
DRIVER DOES NOT WANT HIS NAME
KNOWN OR FACE SHOWN BUT HE
WANTS HIS MENTAL HEARD.
BE AWARE OF ANY PHONE CALL
YOU GET.
Reporter: PERSONAL
INFORMATION, SOCIAL SECURITY,
DATE OF BIRTH, NOW IN THE
WRONG HAND.
I DON'T KNOW WHERE AND WHEN
THEY WILL COME AT ME NEXT.
Reporter: HE WAS DUPED BY A
SCAMMER POSING AS AN UBER
REPRESENTATIVE.
HE RECEIVED A CALL WHILE
HEADING TO A CALL ON MINTZ
STREET.
THE UBER DRIVER TOLD HIM A
ACCOUNT WAS FILED AGAINST HIM
AND HIS ACCOUNT WAS SUSPENDED.
THE PHOTO ON FILE DIDN'T
MATCH UP WITH ME.
Reporter: UBER TIGHTENING
ITS VERIFICATION PROCESS AFTER
THE DEATH OF THE UKRAINE OF
SOUTH CAROLINA STUDENT SAMANTHA
JOSEPHSON.
A FAKE UBER DRIVER PICKED HER
UP AND KILLED HER.
OUR DRIVER GAVE UP ALL HIS
INFORMATION IMMEDIATELY BECAUSE
IT WITH US A BUSY FRIDAY NIGHT
AND HE WANTED TO GET BACK ON
THE ROAD.
SINCE THEY HAD MY SOCIAL,
BIRTH DATE AND PRETTY MUCH ANY
INFORMATION I HAVE ANYWAY, IT
DIDN'T SEEM LIKE A BIG DEAL.
Reporter: IT DIDN'T GIVE YOU
RED FLAG
NOT ONE BIT.
Reporter: WE ARE REACHING
OUT TO UBER TO TELL US WHAT
THEY ARE DOING TO KEEP DRIVERS
AND CUSTOMER'S INFORMATION
SAFE.
THIS HE SAY THEY ARE AWARE OF
THE SCAMS AND SAY THEY WOULD
NEVER CALL DRIVERS OR
PASSENGERS FOR VERIFICATION.
THEY HAVE A TWO FACTOR
AUTHENTICATION PROCESS AND USE
THAT PROCESS TO IDENTIFY
DRIVERS AND CUSTOMERS, A
SOURCE WE WILL CONTINUE TO STAY
ON TOP OF.
AS FOR THE VICTIM IN THIS, HE
NO YOU HAS A NEW -- HE IS
WORKING TO GET WITH LYFT TO
CONTINUE DRIVING FOR THAT RIDE
SHARE COMPANY.
BACK TO YOU.
DAMANY LEWIS, THANK YOU.
A LOT GOING ON IN THAT STORY.
IT WASN'T JUST UBER THAT MADE
CHANGES AFTER SAMANTHA
JOSEPHSON'S DEATH.
A NEW LAW IN NORTH CAROLINA
WENT INTO EFFECT LAST MONTH
MAKING IT A CRIME TO
IMPERSONATE A RIDE SHARE DRIVER
AND REQUIRING RIDE SHARES TO
HAVE A LIGHT, AND THAT WILL BE
