>> Rosemary: IT'S TUESDAY, 
DECEMBER 19.
AND THIS IS "THE NATIONAL."
>> Adrienne: TONIGHT, I SPEAK 
WITH THE INUK WOMAN WHO WAS DEB 
EYED A LIVER TRANSPLANT BECAUSE 
OF HER ADDICTION TO ALCOHOL.
>> Ian: COULD IT MEAN THAT LOWER
CELL PHONE RATES ARE ON THE WAY 
FOR EVERYONE?
>> Rosemary: WE BEGIN WITH A KEY
MEMBER OF THE TRUMP 
ADMINISTRATION IN OTTAWA.
AMONG THE HOT TOPICS THE U.S. 
SECRETARY OF STATE CAME TO 
DISCUSS, ONE TOP OF MIND FOR THE
TRUMP ADMINISTRATION, AND FOR 
JUSTIN TRUDEAU.
>> Prime Minister Justin 
Trudeau: VERY MUCH LOOKING 
FORWARD TO DISCUSSING IMPORTANT 
ISSUES LIKE NORTH KOREA, 
OBVIOUSLY.
>> Rosemary: AND REX TILLERSON 
REITERATED THAT THE KEY IS 
DIPLOMACY.
THAT MAY BE NO SURPRISE FROM 
AMERICA'S TOP DIPLOMAT, BUT JUST
TODAY DONALD TRUMP'S NATIONAL 
SECURITY ADVISOR SAID THERE IS 
NO TIME FOR TALK.
KATIE SIMPSON NOW ON THE MIXED 
MESSAGES.
>> Reporter: WHEN REX TILLERSON 
TOUCHED DOWN IN OTTAWA, HE 
ARRIVED WITH A MESSAGE OF 
COOPERATION AND DIPLOMACY.
>> THIS IS GOING TO BE A DAY OF 
IMPORTANT CONVERSATION.
>> Reporter: THE PAIR FINALIZED 
DETAILS OF AN INTERNATIONAL 
SUMMIT THEY WILL HOST NEXT MONTH
IN VANCOUVER.
>> I APPRECIATE THE MINISTER'S 
WILLINGNESS TO CO-HOST THIS 
EVENT AS WE CONTINUE TO LOOK FOR
WAYS TO ENHANCE THE PRESSURE 
CAMPAIGN AGAINST NORTH KOREA.
>> Reporter: THE COMMITMENT TO 
DIPLOMACY COMES AFTER A SERIES 
OF CONFUSING STATEMENTS FROM THE
WHITE HOUSE, INCLUDING THIS 
TODAY.
>> THE PRESIDENT HAS MADE VERY 
CLEAR ON NORTH KOREA, FOR 
EXAMPLE, NOW IS NOT THE TIME TO 
TALK.
>> Reporter: THE TRUMP 
ADMINISTRATION HAS REJECTED 
TILLERSON'S CALLS TO RESTART 
DIPLOMATIC DISCUSSIONS WITH 
NORTH KOREA RIGHT NOW, BUT 
TILLERSON INSISTED THAT'S THE 
GOAL.
>> THE WHITE HOUSE SUPPORTS 
DIPLOMATIC TALKS.
WE'RE WAITING FOR NORTH KOREA TO
COME TO THAT CONCLUSION.
UNTIL THEY DO, THE PRESSURE 
CAMPAIGN WILL ONLY INTENSIFY.
>> Reporter: IT'S UNCLEAR IF 
TILLERSON HAS PRESIDENT TRUMP'S 
SUPPORT.
>> I THINK THE ENTIRE EPISODE 
HAS WEAKENED HIM WITHIN THE 
ADMINISTRATION AND AS A 
SPOKESPERSON.
>> Reporter: EVEN IF TILLERSON 
DOESN'T HAVE MUCH INFLUENCE, 
HE'S LOOKING TO CANADA TO HELP 
GET OTHER COUNTRIES ON BOARD 
WITH A PLAN TO STRENGTHEN THE 
INTERNATIONAL PRESSURE CAMPAIGN 
AGAINST KIM JONG-UN'S REGIME.
>> THE PRESSURE WILL INCREASE 
UNTIL THE BEHAVIOUR CHANGES.
>> Reporter: NEITHER TILLERSON 
OR FREELAND WOULD SAY IF 
MILITARY OPTIONS WERE DISCUSSED,
THE PRIME MINISTER'S FOREIGN 
AFFAIRS ADVISOR SAID THAT THEY 
SHOULD CONTINUE TO PUSH 
DIPLOMACY.
>> IT WILL BE A HARD SELL.
>> Reporter: FOR NOW, THE PLAN 
IS TO FOCUS ON DIPLOMACY, UNTIL 
THESE LEADERS MEET AGAIN EARLY 
NEXT YEAR.
KATIE SIMPSON, CBC NEWS, OTTAWA.
>> Rosemary: SO WHO WILL BE AT 
THE TABLE ON JANUARY 16?
FOREIGN MINISTERS IN THE U.N. 
COMMANDS, INTERNATIONAL FORCE 
THAT DEFENDED SOUTH KOREA, BUT 
TILLERSON SAID JAPAN, INDIA AND 
SWEDEN WILL ALSO BE INVITED.
TILLERSON'S JOB AS TOP DIPLOMAT 
HAS BEEN IN LIMBO FOR SOME 
WEEKS.
SOME SAID THAT HIS JOB WAS 
COMING TO AN END.
TILLERSON AND PRESIDENT TRUMP 
BOTH SHRUGGED OFF THE REPORTS, 
BUT THE TWO HAVE BEEN AT ODDS 
PUBLICLY ON A HANDFUL OF ISSUES 
INCLUDING THE IRAN NUCLEAR DEAL 
AND CLIMATE CHANGE.
TILLERSON WAS ASKED ABOUT NAFTA 
AND IF AMERICAN NEGOTIATORS ARE 
NOT REALLY INTERESTED IN A NEW 
DEAL.
>> THE DEVIL IS IN THE DETAILS 
AND I KNOW BOTH PARTIES ARE 
APPROACHING THE NEGOTIATIONS IN 
GOOD FAITH IN AN EFFORT TO 
ACHIEVE A MODERNIZED NAFTA 
AGREEMENT.
I THINK THE NEXT SEVERAL WEEKS 
WILL BE VERY IMPORTANT TO THOSE 
DISCUSSIONS.
>> Rosemary: TILLERSON POINTED 
OUT THERE HE'S NOT DIRECTLY 
INVOLVED IN NEGOTIATIONS.
THE NEXT ROUND OF TALKS, THOUGH,
SCHEDULED FOR NEXT MONTH IN 
MONTREAL.
>>> NOW TO A STORY WITH A BREAK 
FOR CANADIAN CELL PHONE 
CUSTOMERS.
THAT ALMOST NEVER HAPPENS.
LOOKING AT HOW A SMALL TELECOM 
COMPANY HAS CHANGED THINGS.
>> Adrienne: IT'S FORCED ROGERS,
TELUS AND BELL TO OFFER DEALS 
THAT PREVIOUSLY WOULD HAVE BEEN 
UNTHINKABLE, OFFERING 10 GIGS OF
DATA FOR $60.
IT'S CREATED A BIT OF A FEEDING 
FRENZY.
>> I TRIED THE PHONE NUMBERS.
I COULDN'T GET THROUGH.
I'M LIKE, I HAVE TO COME IN 
PERSON AND LINE UP WITH 
EVERYBODY ELSE.
>> Adrienne: LINE UP WITH 
EVERYBODY ELSE.
THERE IS GOOD REASON TO DO THAT.
IN 2017, CANADIAN MOBILE 
CUSTOMERS PAID MORE THAN ANYONE 
ELSE IN THE WORLD FOR SERVICE IN
MOST CASES.
IN A PLAN WITH ONE GIG BITE OF 
DATA, CUST MIHRED  -- CUSTOMERS 
PAID $70.
CANADIANS PAID $9 A MONTH MORE 
FOR 2 GIGABYTES.
WE PAID NEARLY $30 MORE THAN 
CUSTOMERS IN THE U.S.
WHO PAYS THE LEAST -- SINGAPORE,
HONG KONG AND PARTS OF CHINA.
JACQUELINE HANSON NOW ON WHAT 
RATTLED THE BIG THREE.
>> Reporter: THE LINEUP AT THE 
ROGERS STORE DOESN'T LOOK THAT 
LONG, BUT THE WAIT IS.
>> I'VE BEEN WAITING OVER AN 
HOUR NOW.
>> Reporter: FOR A DISCOUNT 
BEING OFFERED FOR A SHORT TIME 
BY ALL THREE OF CANADA'S BIG 
TELECOM PROVIDERS.
IT'S THE LAST DAY FOR CUSTOMERS 
TO GET IN ON IT.
>> I ALSO TRIED ON-LINE AND 
CALLING, AND NONE OF THOSE HAVE 
WORKED.
>> Reporter: THE RUSH IS 
OVERWHELMING THE CARRIERS.
ON TWITTER, BELL IS TELLING 
CUSTOMERS THAT THEY'RE 
EXPERIENCING VERY HIGH CALL 
VOLUMES.
TELUS IS APOLOGIZING SAYING 
DEMAND FAR EXCEEDED THEIR 
EXPECTATIONS.
WHY THE FRENZY?
>> IN OTHER CITIES AND 
COUNTRIES, IT SEEMS SO MUCH LESS
RESTRICTED AND THERE'S A LOT 
MORE COMPETITION BETWEEN THE 
TELECOM PROVIDERS AND PEOPLE 
HAVE SO MUCH CHOICE.
>> Reporter: WHY ARE THE BIG 
THREE OFFERING A DEAL NOW?
A SMALLER COMPETITOR IS SHAKING 
THINGS UP.
FREEDOM MOBILE USED TO BE THE 
SMALL STARTUP WIND, BUT SHAW 
COMMUNICATIONS BOUGHT IT AND 
REBRANDED IT.
AND NOW IT'S TRYING TO COMPETE 
WITH THE BIG THREE, WITH DEALS 
LIKE THIS.
10 GIGABYTES FOR $50.
>> IT BEHOOVES SOME OF THE 
BIGGER PLAYERS, TELUS AND 
ROGERS, TO OFFER MORE 
COMPETITIVE DATA PLANS.
>> Reporter: ONE FOR THE MOST 
PART, ONLY IN THE PROVINCES 
WHERE FREEDOM MOBILE IS 
OPERATING.
STILL, FOR THOSE WATCHING THE 
INDUSTRY, IT COULD BE A STEP IN 
THE RIGHT DIRECTION OF LONG-TERM
COMPETITION.
>> REALISTICALLY, MOEB  -- 
FREEDOM HAS A LONG WAY TO GO 
BEFORE IT'S AS COMPETITIVE.
>> Reporter: THE U.S. HAS 
EXPRESSED INTEREST IN OPENING UP
THE TELECOM MARKET TO U.S. 
PLAYERS, COMPETITION THAT COULD 
SERIOUSLY CHALLENGE THE 
DOMINANCE OF CANADA'S BIG THREE 
AND POTENTIALLY PUSH PRICES 
LOWER.
JACQUELINE HANSON, CBC NEWS, 
TORONTO.
>> Adrienne: THERE'S ANOTHER 
NOTABLE DIFFERENCE BETWEEN 
CANADIAN AND AMERICAN CELL PHONE
PLANS.
ALL MAJOR U.S. CARRIERS OFFER 
UNLIMITED DATA PLANS, BUT THEY 
ARE TOUGH TO FIND IN CANADA.
AND SOME PROVIDERS DEFEND THE 
USAGE-BASED APPROACH AS WHAT IS 
NEEDED TO PAY FOR THE BUILDING 
OF HIGH-SPEED NETWORKS IN 
CANADA.
SOME ANALYSTS POINT TO THE 
LUCRATIVE NATURE OF DATA LIMITS.
47% EXCEEDED THEIR DATA CAP IN 
2015.
>> Ian: A BUS FILLED WITH 
TOURISTS, INCLUDING SOME 
CANADIANS INVOLVED IN A SERIOUS 
CRASH.
AT LEAST 15 PEOPLE HAVE BEEN 
KILLED AND MORE THAN A DOZEN 
OTHERS WERE HURT.
THE TOUR BUS TRAVELLING ALONG 
THE HIGHWAY, TAKING CRUISESHIP 
PASSENGERS FROM A PORT CITY TO 
ANCIENT MAYAN RUINS.
SOMEHOW THE BUS VEERED OFF THE 
ROAD AND LANDED ON ITS SIDE.
A CANADIAN MAN AND HIS TWO 
DAUGHTERS WERE ON THE BUS.
THEY WERE APPARENTLY TAKEN TO A 
LOCAL CLINIC AND WILL BE FINE.
>>> ONE DAY AFTER THAT AMTRAK 
TRAIN DERAILED NEAR SEATTLE 
KILLING THREE PEOPLE, STILL MORE
QUESTIONS THAN ANSWERS.
SO FAR, THEY'RE FOCUSED ON THE 
TRAIN'S SPEED, BUT NOW QUESTIONS
BEING RAISED ABOUT THE 
CONDUCTOR.
>> TODAY WE'VE OBTAINED THE 
EVENT RECORDER FROM THE LEAD 
LOCOMOTIVE.
>> Ian: INVESTIGATORS SAY THE 
WORK CONTINUES AROUND THE CLOCK.
PART OF THAT INVOLVES THE 
CLEANUP.
THAT BEGAN TODAY.
BRIAR STEWART WITH MORE.
>> Reporter: ONE BY ONE, THEY'VE
CLEANED UP THE CARS AND THE 
BRIDGE THEY CAME DOWN ON.
THE TRAIN WAS TRAVELLING ALONG 
THIS STRAIGHTAWAY.
IT WAS GOING 2 1/2 TIMES OVER 
THE SPEED LIMIT WHEN IT 
APPROACHED THE CURVE IN THE 
TRACKS.
SOME PASSENGERS SAY WHAT 
HAPPENED NEXT WAS LIKE A BOMB 
GOING OFF.
>> YOU START TO SEE THE ROOF 
PEEL.
IT'S LIKE, WILL IT STOP?
>> Reporter: BEVERLY AND CHARLIE
HEBNER WERE THROWN ACROSS THE 
RAIL CAR THEY WERE SITTING IN.
>> AFTER GETTING MYSELF UPRIGHT,
I SAW HER LEGS AND I SHOOK ONE 
AND SHE SHOOK IT BACK.
I SAID, ARE YOU ALL RIGHT?
SHE SAID, I THINK SO.
>> THERE WAS A BODY LYING THERE 
AND IT WAS -- HARDLY HAD ANY 
CLOTHES ON.
THE CLOTHES HAD BEEN RIPPED OFF 
HIM.
AND HE WAS OBVIOUSLY DEAD.
>> Reporter: TWO OF THE THREE 
KILLED ON THE TRAIN WERE RAIL 
ENTHUSIASTS AND PART OF A GROUP 
THAT ADVOCATED FOR TRAIN TRAVEL.
THEY WERE EXCITED TO BE ON THE 
FIRST OFFICIAL RIDE ON A NEW 
ROUTE.
TENS OF MILLIONS OF DOLLARS WERE
SPENT UPGRADING TRACKS AND 
INFRASTRUCTURE FROM A NEW FASTER
ROUTE, BUT THE AMTRAK TRAIN 
WASN'T USING TECHNOLOGY THAT 
COULD HAVE AUTOMATICALLY SLOWED 
IT DOWN IF IT WAS GOING TOO 
FAST.
THAT TECHNOLOGY WAS SUPPOSED TO 
BE IN ALL LINES IN 2015, BUT THE
DEADLINES WERE PUSHED BACK UNTIL
NEXT YEAR.
OFFICIALS WILL BE LOOKING INTO 
IF THE CREW WAS DISTRACTED.
THE ENGINEER WAS IN THE 
LOCOMOTIVE, ALONG WITH A 
CONDUCTOR, WHO WAS IN TRAINING.
>> IT LOOKS LIKE IN OUR 
PRELIMINARY ANALYSIS THAT THE 
EMERGENCY BRAKE WAS 
AUTOMATICALLY ACTIVATED WHEN THE
ACCIDENT OCCURRED RATHER THAN 
BEING INITIATED BY THE ENGINEER.
>> Reporter: NTSB HAS NOT 
INTERVIEWED THE CREW YET, BUT 
WILL IN THE DAYS AHEAD AS THEY 
PIECE TOGETHER WHY AN INAUGURAL 
TRAIN RIDE BECAME DEADLY.
BRIAR STEWART, CBC NEWS, DU 
PONT, WASHINGTON STATE.
>> Adrienne: DELILAH SAUNDERS 
BECAME AN ADVOCATE WHEN HER 
SISTER WAS MURDERED.
NOW ANOTHER CAUSE.
FROM HER TORONTO HOSPITAL BED 
RECOVERING FROM ACUTE LIVER 
FAILURE, SAUNDERS CRITICIZED 
ONTARIO'S SIX-MONTH ABSTINENCE 
RULE.
FOR PEOPLE TO BE ELIGIBLE FOR 
LIVER TRANSPLANTS NEED TO BE 
SIX-MONTHS FREE OF ALCOHOL.
SAUNDERS STILL WANTED TO TALK 
AND I SAT DOWN WITH HER AND 
STARTED BY ASKING HOW SHE'S 
HOLDING UP.
>> I'M EXHAUSTED.
I'VE BEEN UNCONSCIOUS FOR A 
WHILE.
NOW I'M NOT SLEEPING PROPERLY.
MY BODY IS PHYSICALLY N WILL BE.
>> WE CANNOT DELAY IMPLEMENTING 
A PROGRAMME TO DECREASE TAX 
RATES AND REDUCING THE GROWTH IN
GOVERNMENT SPENDING TO REDUCE 
UNEMPLOYMENT AND INFLATION.
>> Rosemary: REPUBLICANS CREDIT 
REAGANOMICS FOR SPARKING YEARS 
OF GROWTH.
INCOME AND WEALTH GROW UPSTREAM 
MAKING THE GAP BETWEEN THE RICH 
AND THE POOR EVEN GREATER.
>> Ian: WHEN WE COME BACK, A CBC
NEWS INVESTIGATION REFR EELS 
THAT PESTICIDES ARE BEING 
SPRAYED ON CLOTHING, AND EVEN 
TOYS.
>> Rosemary: AND A LOOK AT 
ENTREPENEURS MAKING IT THEIR 
MISSION.
>> EATING HEALTHY DOES NOT HAVE.
IT TASTES GOOD.
>> Rosemary: HEY, EVERYBODY ON 
FACEBOOK.
WE HAVE JUST UNDER 4 MINUTES TO 
TAKE YOUR QUESTIONS.
I HAD ONE UP AND I LOST IT.
SO HERE WE GO.
THIS IS A QUESTION -- IT'S A 
PRETTY GOOD QUESTION FROM SHERRY
BIRCH.
WHY IS ADRIENNE IN TORONTO?
>> I HAD TO SHOOT SOME "AT 
ISSUES" TODAY.
>> AND IAN IS LIVING BETWEEN TWO
WORLDS, TORONTO AND VANCOUVER.
AND SO HE'S -- WHILE ANDREW IS 
OFF, IAN IS FILLING IN FOR HIM, 
BUT ABLE TO BE AT HOME, WHICH IS
NICE.
LISA WANTS TO KNOW FOR YOU, 
ADRIENNE, YOUR FAVOURITE FOREIGN
PLACE OR STORY.
>> Adrienne: MY MUM SAID I'M 
BEST COVERED IN A THIN LAYER OF 
DUST.
I LOVED LIVING IN JERUSALEM.
IT WAS A REALLY HARD TIME AND 
YET THE EXPERIENCE OF ALL YOUR 
SENSES BEING SO ALERT AND 
MEETING SO MANY PEOPLE WAS 
GREAT.
>> Rosemary: AND YOU WERE BACK 
THERE TWO WEEKS AGO?
>> Adrienne: YEAH.
IT GETS UNDER YOUR SKIN.
>> Rosemary: I'VE NEVER BEEN 
THERE.
>> Adrienne: IT GETS UNDER YOUR 
SKIN.
LET'S KEEP GOING.
BILL, "DO YOU TAKE YOUR JOB HOME
WITH YOU?"
OH, YEAH.
>> Rosemary: SURE DO, BILL.
[LAUGHTER]
>> Adrienne: IF YOU DON'T LOVE 
THIS -- 
>> Rosemary: YOU GOT A PROBLEM.
>> Adrienne: IF YOU ARE IN A 
SITUATION WHERE YOU SEE IT AS A 
JOB OR THAT YOU PUT YOUR PHONE 
DOWN AND THE CLOCK TURNS OFF AND
THEN YOU CAN LIVE ONCE YOU'RE AT
HOME AND COMING TO WORK DOESN'T 
REPRESENT THAT, I'M NOT SURE IT 
WOULD BE -- 
>> Rosemary: YOU CAN DO THE JOB 
THAT WAY.
THERE ARE PLACES IN JOURNALISM 
WHERE YOU CAN DO THE JOB THAT 
WAY.
THESE ARE NOT THOSE JOBS.
AND I KNOW YOU SLEEP WITH THE 
PHONE BESIDE YOU.
SO DO I.
AND THAT'S OK.
IT'S NOT SOMETHING THAT STRESSES
ME OUT OR BOTHERS ME.
>> Adrienne: NO.
I LOVE IT.
IT'S A REALLY GOOD JOB, TOO, 
BECAUSE OF THE TEAMWORK ELEMENT.
EVERYBODY WHO IS BACK HERE IN 
THE STUDIO AND EVERYBODY WHO -- 
THE SHOOTERS WE WORK WITH AND 
EDITORS, IT'S A LOVELY GANG.
>> Rosemary: CAN I DO THIS ONE?
MARCI RODGERS WANTS TO KNOW WHAT
IS YOUR FAVOURITE PASTIME.
I LIKE TO GET TO KNOW YOU ON 
FACEBOOK LIVE.
>> Adrienne: I -- YOU KNOW WHAT,
I'M SO LAZY AT HOME.
IT'S FRIENDS AND FAMILY.
WHEN I WAS LITTLE, WE USED TO 
RENT A COTTAGE AND WE COULD GO 
AND BE ALLOWED TO CUT DOWN A 
TREE AND SO I CAN STILL KIND OF 
SMELL THAT.
I CAN SMELL THAT.
SO I ALWAYS TRY SOMEHOW TO PUT 
SOMETHING IN THE HOUSE THAT 
STILL SMELLS LIKE THAT.
>> Rosemary: OK.
HERE WE GO.
NOT DOING THE NHL THING.
SORRY.
I DON'T KNOW ENOUGH ABOUT IT.
NOW MY COMPUTER IS NOT 
FUNCTIONING.
OH, HERE 
WHAT TIME DO YOU START PREPARING
FOR THE PROGRAMME?
>> Rosemary: I DON'T KNOW.
AS SOON AS YOU WAKE UP AND 
BEFORE YOU GO TO BED, BEFORE THE
DAY STARTS THE NEXT DAY.
>> Adrienne: RIGHT.
THE NEWS HAPPENS WHEN YOU FEEL 
LIKE IT.
>> Rosemary: OUR FIRST MEETING 
IS AT 9:30.
I'M USUALLY DRIVING TO WORK.
OUR NEXT IS AT 12:15.
OUR LINEUP MEETING IS 5:00.
>> Adrienne: MOST NIGHTS OUT AT 
11:30, MIDNIGHT.
>> Rosemary: I HAVE A SLEEPING 
BAG.
>> Adrienne: WE WILL GO BACK TO 
THE TV THING.
AND DO THIS AT TIME.
>> IN TERMS OF PEOPLE RAISING 
CONCERNS ABOUT PESTICIDE 
RESIDUES ON PRODUCTS, I DON'T 
THINK PEOPLE ARE EVEN AWARE IT'S
A PROBLEM.
>> Ian: WHEN YOU THINK OF 
PESTICIDES IN YOUR HOME, YOU 
MIGHT WORRY ABOUT FRUITS OR 
VEGETABLES OR YOUR LAWN OR 
GARDEN, BUT A CBC NEWS 
INVESTIGATION HAS FOUND THAT 
HEALTH CANADA APPEARS TO BE 
MISSING THE MARK IN DETECTING 
PESTICIDES IN OTHER ITEMS LIKE 
CLOTHING AND FURNITURE.
AS HANNAH THIBODEAU REPORTS, 
THERE'S QUESTIONS ABOUT IF OTHER
ITEMS ARE COATED WITH TOXIC 
CHEMICALS.
>> I CAN SHOW YOU ONE OF OUR 
MOST POPULAR SELLING PIECES 
>> Reporter: BEFORE ANYTHING IS 
SOLD HERE, IT WILL GO THROUGH 
MONTHS OF RIGOROUS RESEARCH AND 
TESTING.
>> NOT EXPOSED TO ANY PESTICIDES
AND IT'S MADE IN CANADA.
>> Reporter: ITEMS MUST BE 
CERTIFIED GREEN AND ORGANIC.
>> CONSUMERS TODAY KNOW WHAT 
THEY WANT AND WHAT THEY DON'T 
WANT.
>> Reporter: THIS STORE TRIES TO
ENSURE THAT ALL OF THE PRODUCTS 
ON THEIR SHELVES ARE HEALTHY AND
SAFE, FREE OF TOXIC CHEMICALS 
AND PESTICIDES, BUT NOT ALL 
PRODUCTS COMING INTO CANADA MEET
THAT SAME, RIGOROUS STANDARD.
A HEALTH CANADA DOCUMENT SHOWS 
THAT CANADA LACKS SAFETY CHECKS 
FOR PESTICIDES ON CONSUMER 
GOODS, EVERYTHING FROM SOFAS, TO
FOOTWEAR, AND CHILDREN'S TOYS.
>> UNWELCOME AND UNKNOWN 
EXPOSURE TO, YES, ANOTHER 
PESTICIDE.
>> Reporter: HEALTH CANADA SAYS 
IT'S AWARE OF AT LEAST FOUR 
SAFETY REPORTS, WHERE CONSUMER 
PRODUCTS WERE TREATED WITH 
PESTICIDES, INCLUDING A TOXIC 
TESTIMONY CAL -- CHEMICAL THAT 
DAMAGES SKIN.
>> WE DO A LOT OF TESTING ON 
FOOD AND IN FIELD TRIALS AND 
RESIDUES ON CROPS AND VARIOUS 
FOOD PRODUCTS.
WE DON'T DO ANYWHERE NEAR THAT 
TESTING FOR PESTICIDE RESIDUES 
ON PRODUCTS.
>> Reporter: THIS CLOTHING HAS 
BEEN CHECKED, NO PESTICIDES.
NOW HEALTH CANADA SAID THEY WILL
FOCUS ON PESTICIDES ON TEXTILES,
BUT ONLY BY TALKING TO THE 
INDUSTRY ABOUT CANADA'S 
REGULATIONS.
MANY ENVIRONMENTALISTS SAY THE 
GOVERNMENT NEEDS TO INCREASE 
TESTING.
HANNAH THIBODEAU, CBC NEWS, 
OTTAWA.
>> Ian: AS HANNAH MENTIONED, 
PESTICIDES CAN TRIGGER SERIOUS 
ALLERGIC REACTIONS IN SOME 
PEOPLE.
ONE OF THE CULPRITS, TOXIC 
CHEMICAL CALLED 
DIMETHYL FUMARATE, DMF, OFTEN 
SPRAYED ON CLOTHING AND 
FURNITURE SO THEY DON'T GET 
MOLDY.
10 YEARS AGO, IT WAS FOUND ON 
FURNITURE, LEAVING 10,000 PEOPLE
WITH CHEMICAL BURNS.
THE EUROPEAN UNION BANNED ALL 
IMPORTED PRODUCTS CAN -- 
CONTAINING DMF.
THERE ARE NO LABELING 
REQUIREMENTS TO LET YOU KNOW 
THAT PRODUCTS HAVE BEEN TREATED 
WITH PESTICIDES.
>> Rosemary: SOMETIMES UNWANTED 
ELEMENTS ARE IN YOUR FOOD.
IT CAN BE HARD TO FIND THINGS 
NOT STUFFED WITH PRESERVATIVES 
OR SUGAR.
A NEW CONSUMER FOOD TREND MAY BE
CHANGING THAT.
>> Reporter: INTRODUCING THE 
FREE FROM MOVEMENT.
THE OFFICIAL START OF FOOD 
STARTER, HELPING TO START UP 
COMPANIES SPECIALIZING IN FOODS.
MOST OF THE ENTREPENEURS HERE 
ARE NOT BOASTING ABOUT WHAT IS 
IN THEIR PRODUCTS, BUT PROMOTING
WHAT IS NOT IN THEM.
>> I'M MAKING ORGANIC HERBAL 
ICED TEAS, THEY ARE SOY-FREE, 
GLUTEN-FREE, DAIRY-FREE, 
CHOLESTEROL-FREE.
>> WE DON'T ADD SUGAR TO IT.
WE BELIEVE THAT FRUIT IS SWEET 
ENOUGH.
>> Reporter: THEY'RE PART OF A 
MOVEMENT KNOWN AS FREE FROM.
>> FREE FROM IS AN INTERESTING 
TREND IN THAT IT WAS REALLY 
POPULAR IN THE U.K. FIVE, SIX, 
SEVEN YEARS AGO AND HERE IN 
CANADA, IT TOOK A BIT OF TIME TO
BUBBLE UP.
>> Reporter: DANA MCCAULEY SAID 
THAT THE FOOD INDUSTRY HERE IS 
EMBRACING CONSUMERS' DEMANDS.
>> HOW MANY PEOPLE DO YOU KNOW 
THAT DON'T EAT CARBS, DAIRY, 
THIS AND THAT, IT'S A DIET TREND
TO HAVE AN EXCLUSION OF A FOOD 
GROUP OR TYPE OF FOOD AND IT 
RESONATES WITH WHAT CONSUMERS 
ARE DOING IN THEIR DAILY LIFE.
>> Reporter: FREE FROM IS BEING 
CALLED THE BIGGEST FOOD TREND IN
2017.
ONE MARKET RESEARCH FIRM 
FORECASTS IT WILL BE WORTH $29 
BILLION GLOBALLY BY 2023.
ENTREPENEURS SEE OPPORTUNITY.
THEY MAKE KETCHUP, FREE FROM 
PROCESSED SUGAR.
A TABLESPOON OF KETCHUP HAS THE 
SAME SUGAR AS 3 GUMMY BEARS.
THAT'S ASTOUNDING.
>> Reporter: SHE USES DATES AS A
SWEETENER.
NOW A NATIONAL CHAIN, SOBEY'S, 
HAS PLACED A BIG ORDER.
>> WE'RE GOING TO WORK WITH YOU 
AND BE A GREAT PARTNER.
>> Reporter: GUPTA IS MEETING 
WITH THE NATIONAL FOOD MANAGER 
AND V.P. OF INNOVATION.
>> AMAZING.
>> Reporter: WHAT PEOPLE 
CONSIDER HEALTHY CHANGES FROM 
YEAR TO YEAR.
AND GROCERY CHAINS ARE TRYING TO
KEEP UP.
>> ARTIFICIAL COLOURS THAT HAVE 
BEEN REMOVED FROM A LOT OF FOOD 
RECENTLY.
SODIUM IS BECOMING A CONCERN.
SUGAR IS BECOMING A CONCERN.
A LOT OF THINGS THAT WERE ADDED 
TO FOOD TO PRESERVE AND ELONGATE
FRESHNESS, YOU SEE BEING REMOVED
BECAUSE PEOPLE'S BODIES ARE 
REACTING TO HOW THINGS HAVE BEEN
PROCESSED.
>> Reporter: PROCESSED, 
PACKAGED, EVEN PREMADE FOOD.
75% OF MEALS MADE AT HOME ARE 
PREPARED IN 15 MINUTES OR LESS.
A GROWING NUMBER 
TIME-CRUNCHED CANADIANS ARE 
LOOKING FOR QUICK FOOD FREE FROM
ADDITIVES AND UNWANTED 
INGREDIENTS.
>> WE WERE THOSE PEOPLE THAT 
WERE EATING A LOT OF PACKAGED 
FOOD AND WE MADE A FAIRLY 
SIGNIFICANT SHIFT IN OUR 
APPROACH TO HOW WE ATE OVER A 
SHORT PERIOD OF TIME.
>> Reporter: ERIN MAGILTON AND 
HER HUSBAND DECIDED TO CHANGE 
THEIR DIET THREE MONTHS AGO.
THEY AVOID SUGAR, WHEAT AND 
DAIRY, TO FEEL BETTER AND BE 
HEALTHIER.
>> I DON'T HAVE AN ALLERGY OR 
SENSITIVITY.
IT'S ABOUT MAKING CHOICES TO 
SUPPORT WHAT I'M TRYING TO 
ACHIEVE FROM A HEALTH AND 
WELLNESS PERSPECTIVE.
>> Reporter: IT'S PEOPLE LIKE 
MAGILTON THAT IS PUSHING THESE 
CREATORS.
THE PITCH IS, LESS IS MORE.
>> Rosemary: HOW MUCH 
PREPACKAGED, PROCESSED FOOD ARE 
WE EATING?
50% OF OUR DIET IS MADE UP OF 
ULTRA PROCESSED FOODS AND 
REFINED CARBOHYDRATES.
IT'S LINKED TO OBESITY, HEART 
DISEASE AND DIABETES.
TOO MUCH SALT IS ALSO A PROBLEM 
WITH LINKS TO HIGH BLOOD 
PRESSURE.
CANADA ASKED THE FOOD INDUSTRY 
TO BRING THE SODIUM CONTENT DOWN
BY 25%.
THAT HASN'T HAPPENED YET.
AN UPDATED VERSION OF CANADA'S 
FOOD GUIDE IS EXPECTED IN THE 
NEW YEAR.
I GET THE FREE FROM, BUT 
SOMETIMES I LIKE A LITTLE WITH 
AS WELL.
>> Ian: I'VE BEEN PRETTY GOOD AT
NOT HAVING POTATOES, BREAD AND 
RICE FOR THE LAST FEW YEARS, BUT
DESSERTS, ESPECIALLY THIS TIME 
OF YEAR, I CAN'T STATE AWAY.
>> Adrienne: I'VE SEEN THAT.
[LAUGHTER]
HOW DOES A STREET NAME TURN 
FRIEND AGAINST FRIEND AND 
NEIGHBOUR AGAINST NEIGHBOUR?
FIND OUT RIGHT AFTER THE BREAK.
>> JUST BECAUSE WE BOUGHT A 
HOUSE HERE DOESN'T MEAN WE 
BOUGHT INTO ACCEPTING THAT NAME 
AND THE HISTORY WITH IT.
IT'S A BAD NAME.
>> Adrienne: GO DEEPER ON THE 
STORIES OF THE DAY EARLIER IN 
THE DAY.
SUBSCRIBE TO OUR NEWSLETTER AT 
cbc.ca/thenational.
"THE NATIONAL TODAY" TAKES YOU 
 
Diana Swain: There are more
 slot machines
 than ATMs in this country.
[machine blares]
 And government run gambling
 is scooping up
 tons of Canadians' cash:
 $13 billion a year.
[machine bells chime]
 To give you an idea,
 Alberta alone
 earned more from gambling
 last year than oil and gas.
 So who's gambling big?
From 15 per cent to 50
per cent of gambling revenue
comes from that
one per cent
to four per cent
of problem gamblers.
Swain: Addicted gamblers can
 register in a program called
 Self Exclusion, a common
 program at casinos
 designed to prevent
 people from getting
 inside and feeding
 their addiction.
 But are casinos
 really willing to bar
 the hand that feeds them?
 Mark Kelley and his team at
The Fifth Estate
 went to find out.
 Their investigation
 included undercover work
 at several casinos.
Okay Mark, so how does Self
Exclusion work when it works?
When it works, yeah.
It's a voluntary program.
So if I feel that I have
a gambling problem,
I go to the casino and I say
I want to be put on
a list to ban myself
from going into that casino.
They'll take my picture,
they'll take my information,
they'll feed it into
their computer system.
It's supposed to work,
in other provinces sometimes
it's something as
rudimentary as having
a binder at the door
and security is supposed to say,
"Excuse me, Mr. Kelley" --
You look like this guy?
You're that guy and you're
not allowed in here.
Clearly it's a porous system.
Here in Ontario that actually
got facial recognition,
so these cameras should identify
me when I show up at a casino,
security should come over and
tap me on the shoulder and say,
"Excuse me sir, you have
said that you want to be
voluntarily banned
from the property,
could you please
leave the property".
That's how it's
supposed to work.
So how did you test
whether it is working?
Well that's what
we wanted to know.
We wanted to know just how badly
do they want to keep
problem gamblers out?
The people who would volunteer
to be on the
Self Exclusion list.
So we had one of our producers
put himself on that list.
He went to the OLG, Ontario L,
they took his information,
they took his picture,
they put him into the database.
And then we waited a week
and then we sent him out
to see what would
happen if he actually
showed up at these
casinos to play.
He went to one, he went
to two, he went to three,
he went to four different OLG p,
sat down and played
the slot machines.
Nobody at any point
came over to him to say,
"Excuse me sir,
you're on this list,
you shouldn't be here to play".
They really rely on the
money that's coming in --
So they have an inherent
conflict, right?
They want to prevent problem
gamblers from feeding their
addiction, on the other hand, if
they don't feed their addiction,
the money doesn't come in.
Let's put this
into perspective.
Here in Ontario,
the OLG spends
$50 million a year to deal
with problem gamblers.
They spend $333 million a year
promoting and advertising
their casinos.
This is an important stream of
revenue that's coming in there.
And yes, they do
have these programs,
yes they do have
these policies,
but they appear
to be pretty porous
and when we
spoke to gamblers,
they considered these programs
are really pretty much a joke.
What they want
more than anything
is their money in these casinos.
So what do
the casinos say
when you say look how easy it
was for us to walk right in?
They say there is no system
out there that's foolproof.
They say it's really
up to the person,
they don't want to be
policing these casinos,
that would create
a bad environment.
People are asking
them to police it.
Exactly, and
they're saying
they need to be protected
from their selves.
So there's a solution, a simple
idea and think about it.
 
>> Announcer: It's the grand
finale.
>> Oh my gosh.
>> All good things
come to an end.
>> Spectacular.
>> That's delicious.
>> Very well done.
>> You nailed it.
>> Announcer:
 The Great Canadian Baking Show,
Wednesday at 8:00 on CBC.
Presented with Robin Hood.
>> Adrienne: A GREAT FIGHT IN 
THE U.S. THIS SUMMER, 
CONFEDERATE MONUMENTS BECAME 
FLASHPOINTS FOR PROTEST.
SINCE THEN, SOME HAVE BEEN TORN 
DOWN.
SOME COVERED UP.
>> Prime Minister Justin 
Trudeau: WE WILL REMOVE THIS 
NAME.
>> Adrienne: JUSTIN TRUDEAU 
RENAMED THE OFFICE BUILDING HIS 
OFFICE IS IN.
SOME IT'S HISTORY AND OTHERS 
ATROCITY.
THE POWER OF A MONUMENT, A 
SYMBOL, A NAME, CAN BE 
SURPRISING.
TAKE A SINGLE STREET IN A TOWN 
JUST WEST OF TORONTO, WITH A 
NAME THAT SEEMS DESTINED TO 
DIVIDE, SWASTIKA TRAIL.
YOU DO INDEED HAVE TO TAKE THE 
TRAVELLED ROAD TO GET THERE, 
PAST THE CHRISTMAS ENTHUSIASM, 
TO A TINY STREET WITH A BIG 
PROBLEM.
NEIGHBOURS, ONCE FRIENDS, THAT 
CANNOT STAND EACH OTHER.
LISTEN TO HOW THEY TALK ABOUT 
EACH OTHER.
>> WE MAY BE TRYING TO MAKE EYE 
CONTACT AND THEY'RE LOOKING THE 
OTHER WAY.
>> WE'RE DONE WITH THEM.
WE'RE ABSOLUTELY DONE.
>> Adrienne: THEIR ISSUE IS AN 
OLD ONE.
THE PRIVATE STREET'S OLD NAME --
SWASTIKA TRAIL.
IT'S BEEN CALLED THAT FOR OVER A
CENTURY BEFORE THE NAZIS 
CO-OPTED THE NAME AND SYMBOL.
ONCE, THERE WAS A FAMED SWASTIKA
RESORT.
IT USED TO BE A PLACE WHERE 
PEOPLE GOT ALONG, SHARED BOAT 
RIDES AND BARBECUES.
HELPED EACH OTHER OUT AND DIDN'T
THINK ABOUT THE IMPACT OF THAT 
WORD.
SOME CONTENT ENOUGH TO CARVE IT 
IN STONE.
>> I NEED SOME PEOPLE TO GET 
SOUP.
>> Adrienne: THOSE DAYS ARE 
GONE.
A SMALL GROUP OF NEIGHBOURS ON 
THE "GET RID OF THE NAME" SIDE 
HAVE BEEN TALKING ABOUT IT FOR 
YEARS, BUT ONLY NOW WAGING A 
CAMPAIGN BEFORE HEADING TO TOWN 
COUNCIL TO BATTLE IT OUT 
TOMORROW.
>> WE STARTED EARLY THIS 
MORNING.
>> Adrienne: THEY HAVE HELP FROM
B'NAI B'RITH.
>> IT'S A NAME LINKED TO 
ANTI-SEMITISM AND WE DON'T WANT 
TO BE TIED OR LINKED TO THOSE 
THINGS IN ANY WAY, SHAPE OR 
FORM.
>> Adrienne: BUT THEY ARE.
THE NAMES ON THEIR DRIVER'S 
LICENSES, MAIL AND THEIR DEEDS.
EACH ONE MADE A CONSCIOUS 
DECISION TO MOVE ON TO A STREET 
CALLED SWASTIKA LONG AGO.
WHEN DID IT OCCUR TO YOU WHEN 
YOU THOUGHT THE NAME SHOULD 
CHANGE?
>> WHEN WE MOVED IN.
>> WE THOUGHT WE WOULD CHANGE 
IT.
THAT'S WHAT WE'RE TRYING TO DO.
>> THERE ARE SOME VERY ASSERTIVE
PEOPLE ON THIS STREET THAT SHOOT
YOU DOWN REALLY QUICKLY AND YOU 
BACK OFF.
AND THIS TIME, WE HAVE MORE 
SUPPORT WITH SOME OF THE 
NEIGHBOURS.
>> Adrienne: THE STREET TOOK A 
VOTE AND THIS GROUP DIDN'T WIN.
IT WAS 25-20 TO KEEP CALLING IT 
SWASTIKA TRAIL.
HANDS UP IF YOU FEEL LIKE YOU 
HAVE LOST FRIENDS OR 
RELATIONSHIPS OVER THIS BATTLE.
ALL OF YOU.
AND ARE THESE GOOD FRIENDSHIPS 
YOU'VE LOST?
>> YOU THINK YOU KNOW PEOPLE, 
YOU THINK PEOPLE ARE YOUR 
FRIENDS, AND WHEN THERE'S A 
DIFFERENCE OF OPINION, ALL OF A 
SUDDEN, PEOPLE ARE NOT SPEAKING 
TO YOU ANYMORE.
>> Reporter: YOU CAN DRIVE DOWN 
THERE AND YOU WAVE TO PEOPLE AND
PEOPLE WAVE BACK AND SAY HELLO 
AND YOU WALK DOWN AND HAVE A 
CONVERSATION.
AND NOW IT'S A LINE IN THE SAND.
>> Adrienne: BOOK CLUBS BROKEN 
UP, DINNERS CANCELLED, AND 
PEOPLE THAT USED TO LISTEN TO 
EACH OTHER CAN'T OR WON'T.
>> IT'S A NAME THAT'S 
UNSALVAGEABLE.
>> Adrienne: SO THEY'RE NOT 
LETTING GO.
AT THE OTHER END OF THE STREET 
AND SPECTRUM, ANOTHER MEETING.
>> IT'S A CLOSED-MINDED 
APPROACH.
>> Adrienne: AND A DIFFERENT 
POINT OF VIEW.
>> WITH THIS GOING ON, I NEVER 
FELT SO LOW IN ALL MY LIFE.
I JUST CAN'T UNDERSTAND HOW WE 
CAN LIVE HERE AMONGST FRIENDS 
AND THEN THE FRIENDSHIP'S GONE.
>> IT'S 100 YEARS OLD.
IT'S OUR TOWNSHIP HISTORY.
I'M TIRED OF THIS WORLD THAT 
WE'RE LIVING IN RIGHT NOW AND 
EVERYONE, OH, LET'S SMASH THE 
STATUES, CHANGE THE SCHOOL 
NAMES.
LET'S BURN HISTORY BOOKS.
>> Adrienne: THE ORIGINAL OWNERS
CHOSE IT IN THE 1900s FOR ITS 
MEANING OF PEACE AND GOOD 
FORTUNE AND THAT'S HOW THIS 
GROUP CHOOSES TO SEE IT NOW, 
PERIOD.
THERE'S A COST TO THAT.
>> I LOST MY BEST FRIEND.
WE WALKED TOGETHER NEARLY EVERY 
NIGHT.
AND I HAVEN'T SEEN HER SINCE.
HAVEN'T SPOKEN TO HER SINCE.
IT'S SAD.
IT HURTS ME, THAT THEY COULD 
ACTUALLY GO TO THIS MUCH TROUBLE
FOR A STREET NAME.
>> Adrienne: HOPEFULLY THESE 
FRIENDSHIPS CAN BE RESTORED BUT 
HOW DO YOU DO IT AND IS 
PROTECTING THE NAME WORTH IT?
>> I DON'T KNOW HOW TO SALVAGE 
IT AFTER THE FACT.
IF THEY BOW OUT, I WILL BE HAPPY
AS CAN BE.
AND LET TIME HEAL ITSELF, IF IT 
DOES.
IF YOU DON'T LIKE THE NAME, YOU 
GO.
I'M STAYING.
YOU'VE MADE IT BAD FOR ME FOR 
THE TIME BEING, BUT I'M NOT 
GOING ANYWHERE, BUT I SURE AS 
HELL WISH SOME OF THEM WOULD.
>> Adrienne: SO THE LINE IN THE 
SNOW HAS BEEN DRAWN, GIVING UP 
IN THE NAME OF PEACE OVER A NAME
THEY INSIST WAS FIRST ABOUT 
PEACE, APPARENTLY NOT AN OPTION 
FOR ANYONE ON SWASTIKA TRAIL.
A PRETTY LITTLE STREET IN AN 
UGLY MESS.
SO THE RESIDENTS OF SWASTIKA 
TRAIL MAY FIND OUT THE FATE OF 
THE NAME WHEN IT GOES BEFORE 
CITY COUNCIL TOMORROW, BUT THE 
NAME IS MORE WIDESPREAD THAN YOU
MIGHT THINK.
IT'S PART OF A CANADA-WIDE 
GEOGRAPHY.
THIS TOWN IN ONTARIO BEARS THE 
NAME.
AND THERE ARE N-WORDS ON NATURAL
FEATURES ACROSS CANADA, MANY, IF
NOT ALL OF THEM, HAVE SINCE BEEN
QUIETLY CHANGED.
>> Ian: A CHANGE OF TOPIC ON A 
BIG ANNOUNCEMENT TO SHARE WITH 
YOU ABOUT ONE OF THE MOST 
POPULAR PROGRAMMES IN THE 
HISTORY THIS NETWORK.
WE CAN TELL YOU "HOCKEY NIGHT IN
CANADA" WILL STAY HERE ON CBC 
FOR AT LEAST THE NEXT SEVEN 
YEARS.
CBC AND ROGERS MEDIA STRIKING A 
DEAL TO EXTEND THE PARTNERSHIP 
AGREEMENT TO PAST THE ORIGINAL 
END DATE.
THAT MEANS THAT SATURDAY NIGHTS 
ARE ALL ABOUT HOCKEY UNTIL 2026.
EFFECTIVE IMMEDIATELY, YOU WILL 
BE ABLE TO WATCH ON YOUR MOBILE 
DEVICES THROUGH CBC SPORTS AND 
CBC TV APPS AND ON-LINE AT 
CBCSPORTS.CA.
THE NHL AND MAPLE LEAFS 
CELEBRATING A MAJOR MILESTONE 
TODAY.
IT WAS ON THIS DAY IN 1917, THEY
PLAYED THEIR FIRST-EVER GAME AND
THEY LOST TO MONTREAL.
CHEAP SHOT FROM A HABS' FAN.
I KNOW IT WILL BE DIFFERENT.
JUST LOOK AT TODAY'S GAME.
>> HE HAS ONE GOAL IN THIS GAME.
AND LOOKING FOR ANOTHER.
>> Ian: THERE YOU GO, LEAF 
NATION, YOUR TEAM HAMMERING THE 
CAROLINA HURRICANES.
THEY WENT ON TO WIN 8-1, BY THE 
WAY, MAKING IT A GREAT DAY FOR 
ALL THOSE WHO CELEBRATED 
TORONTO'S BIG MILESTONE.
EXCITED FANS ACROSS THE CITY 
INCLUDING TORONTO'S MAYOR, JOHN 
TORY.
BEFORE WE HEAD TO THE BREAK, 
WE'LL LEAVE YOU WITH HAPPY 
MATTERS THE LAST TIME -- WELL, 
IT WASN'T THE LAST TIME THAT 
TORONTO WON THE STANLEY CUP, BUT
BACK TO 1984.
 
So what about the
dos and don'ts of tipping?
Have you ever found yourself
sheepishly putting pennies
underneath the bill,
half wondering
if it's as tacky as it feels?
 Or launches in to a diatribeho
on the politics of veal?
Now that you've
lost your appetite,
does she still deserve a tip?
Well Calgary restaurant critic
John Gilchrist says no.
He's got a few more tips on
tipping to serve up as well.
When I look at tipping,
I'm looking at the service
right from the get go.
When I make a reservation
over the phone,
do they respond adequately?
[phone rings]
Good morning,
Tiatro Sloan speaking.
You look for the service how
you're met at the door,
where you're seated.
 
How does the evening flow?
Are you getting your
water glass re-filled?
 
The bread in the basket,
is it fresh, is it warm?
 
Reporter: Well John,
 what about those pennies?
John: No, that is just gauche,
 I think.
Reporter: Let's tackle something
 more general then.
 Are there any guidelines
 for tipping in the 90s?
If you're offered adequate
service in a restaurant,
people say somewhere
10, 15, 20 per cent
over and above the bill
would be nice.
 What we're looking at
 there is the price
 before the taxes added.
 People have a lot of
 confusion about that.
Do I tip on the GST?
Well, no. You don't.
Reporter: And here's a trick.
 Double the GST
 on a restaurant bill and
 it's about 14 per cent.
 Not bad as far as tipping
 goes, but even better,
 it's an easy way
 around the arithmetic.
 Okay, let's cut
 to the chase here.
 Who are the best tippers?
John: People on business
 trips, number one.
 People who've worked in the
 industry, number two.
And generally younger
people who are
starting to make a few bucks.
Reporter: And the worst?
People --
shall we say over 50,
and I hate to say it,
a lot of women come in
for a bad rap on this,
don't tend to tip terribly well.
Reporter: But others say
 tipping is more about
 psychology than gender.
I find if you give them
too much service,
like if you start chatting them
up and stuff like that,
the tip is less.
If you give them really
cold service,
if you just give them the facts,
you know, about the food,
you know, that kind of thing,
the tip's much better.
Reporter: And then there
 are those friends
 who don't tip, period.
My best advice on them is
don't go out with them.
Let them eat by themselves.
Or else invite them
over to your house.
But yes, there are
some people you just
don't want to go out
to restaurants with.
Reporter: And how does it feel
 when a customer stiffs you?
Yeah, I had a huge wedding
party one night.
It was back when I was working
in a bar, like a night club,
but I had a wedding --
 
>> Welcome,
hope you're enjoying
the cinnamon buns and vodka.
>> It's probably nothing,
but I think I've killed a man.
>> Can you imagine
this in prison?
>> I used to text Zac Efron
with just like a question mark
whenever I wanted
to booty call him.
The poor thing would be
buzzing my apartment before
I even pressed send.
>> The entire internet thinks
your mother is dead?
>> What is the source of
this false hope?
And what photo are they using?
♪ [ ballroom jazz ]
[laughing]
I am done.
>> This is my story.
>> Announcer: Thank you, Canada,
for sharing your stories.
Now you can read them all
in the Canada 2017 Yearbook.
Available in stores
and online now.
