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- The difference between attended
and unattended automation
is mostly
where the bot
is going to be installed,
and how it's going to
interact with the user.
With unattended automation
more of a back office
kind of RPA
is where the bot receives
input, does what it needs to do,
and returns an output.
With an attended automation
or front office automation,
the bot sits along together with an agent
and helps the agent.
It either reacts to events
that happen on the desktop
or it gets requests on the desktop
and performs them together with the agent.
So basically lowering the effort
and mistakes that agents
perform on their desktops.
- Agents that are working
within their workstations,
in their environment,
and they have different
applications that are running,
some of those applications can be either
fully or partially automated
by the RDA component.
The idea here is that for example,
automated log on to applications,
automated customer look up,
and things of that nature,
we are able to automate these processes,
but let the agent continue to work
with that same application.
So, if you're looking
at a classic property
and casualty
type environment
or finance,
you'll see that agents often
have to look up customers
in different systems.
And really that's just
a very repetitive task
and they cannot really do
it very well in parallel.
So they cannot just search
everywhere in one go.
They have to search
application by application.
The RDA piece, what they can do for them,
is really automate all these
customer search functions,
all the applications in parallel,
then the agent, once they're
done greeting the customer,
collect their information
and load them up.
That whole process is
obviously much quicker
and you're able to see your applications
loaded with the customer
information in them.
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