Hello there. My name is Richard McMunn from
the interview training company, PassMyInterview.com
and in this tutorial, I am going to teach
you how to pass a Walmart interview. So, it
does not matter which job you are being interviewed
for with Walmart, please make sure you watch
this tutorial from beginning to end, because
I promise to help make you the standout candidate.
Now, to achieve that, this is what I am going
to cover. I'm going to give you a list of
Walmart interview questions that I recommend
you prepare for. I will also give you example
answers to help you pass your Walmart interview.
I will tell you the qualities that you really
must demonstrate during your Walmart interview
to pass. And then I will explain where you
can get access to further resources to help
you be successful at your Walmart interview.
Four really good reasons why you should stick
around and watch this tutorial from beginning
to end. Now, before I get into the training,
a very warm welcome to this Walmart interview
training tutorial. My name is Richard McMunn.
That's me there in the center of the screen.
I've been helping people for over 20 years
now to pass their interviews. And I always
do that by giving you top-scoring answers
you can't find anywhere else. On that basis,
please make sure you SUBSCRIBE to the channel
by clicking the red button below the video,
and then you won't miss out on any of the
training videos I upload. You can also connect
with me on LinkedIn.com if you want to. I
have put my LinkedIn link in the description
below the video, and it's always great to
connect with like-minded professionals such
as yourself. And I would also very much appreciate
your support if you gave the video a LIKE,
because that tells me you enjoy the content
and I will, therefore, spend more time creating
it for you. Thank you very much. OK. Let's
get into those Walmart interview tips, the
questions and the answers. I want to start
off with five really, really important tips
for helping you pass your Walmart interview.
Tip number 1, make sure you KNOW THE ROLE
well that you are applying for. And to achieve
that, it's important that you read the job
description and be prepared to answer questions
based on what you will be required to do on
a day-to-day basis within that role. Make
sure you can answer the question: “So, you've
applied for this role at Walmart. Tell me
what you expect to be doing on a day-to-day
basis?” Tip number two, make sure you carry
out plenty of research into Walmart before
you go along to the interview. Now, my advice
is to take a look at they're LinkedIn.com
corporate page, and then take a note of their
latest news stories. I have put a link to
the Walmart LinkedIn corporate page in the
description below the video. Once we've finished
the training tutorial, check that out and
then take note of the latest news stories.
And that gives you something to talk about
at the interview. You should also be aware
of the Walmart 4 core values, and how important
these are to your work. I will tell you what
those values are as we progress through this
tutorial. Tip number three, Walmart will use
a variety of different interview questions.
And these are, motivational questions… Tell
me about yourself? Why do you want to work
for Walmart? What you can bring to the role?
What are your strengths and weaknesses? Research
based questions… Tell me what you know about
Walmart? Tell me what you know about the role
that you're being interviewed for? And also
behavioral type interview questions. And these
usually start off with… Can you give me
an example of when you've delivered brilliant
customer service? Can you give me an example
of when you worked as part of a team to complete
a task? With behavioral type interview questions,
you have to basically give a story. Tell the
interviewer about a time when you were in
a SPECIFIC SITUATION where you demonstrated
the qualities that are being assessed. And
I will give you some sample answers to behavioral
type interview questions as we progress through
the tutorial. So there’s 3 different type
of interview questions I recommend you prepare
for: behavioral, motivational and also research
based. Think of situations that you've been
in when you've worked as part of a team, provide
a great service and also a time when you had
to deal with a dissatisfied customer or a
client. Also, this is important, make sure
you use the STAR technique when answering
behavioral type interview questions. I will
go into this more detail as to what the STAR
technique is as we work through the tutorial.
Question number four. Sorry. Tip number four.
It goes without saying, but make sure you
dress to impress for your Walmart interview.
This is really important. Make sure you dress
smart. My advice is to wear a suit and also
make sure you take with you your resumé,
take a notebook with you and a pen so you
can take notes at the interview. And all of
this shows that you are really serious about
your Walmart interview. Tip number five, have
at least three questions to ask at the end
of your Walmart interview. And again, during
this tutorial, I will give you 3 really great
questions to ask at the end that will impress
the panel and help make you the standout candidate.
Those are my five really important tips. You
might want to watch those again. Take note
of them. They're simple tips, but I believe
they will go a long way to helping you succeed.
Let's now start working through those Walmart
interview questions and the top-scoring answers
to help you fully prepare. Question number
one. Tell me about yourself? This is a common
Walmart interview question that will usually
be asked right at the start of the interview.
Now, the best way to answer this is to talk
about the skills, the qualities and the experience
you have that are aligned to the Walmart role
that you are applying for. So here's my suggested
answer. “I am a professional, respectful,
customer-focused and committed person who
wants to work for an organization that has
strong values and ethics. I can be relied
upon to provide outstanding customer service
at all times, and I fully understand how important
customer care is to the Walmart brand, which
has been built up over many years of hard
work and commitment. I believe I can bring
a lot to this role here at Walmart, including
great teamwork, excellent communication skills,
a strong work ethic and also a reliable, honest
and flexible approach to working. If you hire
me, I feel you will see a positive return
on your investment and I promise to contribute
positively to the Walmart team.” That's
a great, positive answer to that first interview
question: Tell me about yourself? And then
that sets you up for the rest of the interview
with confidence. Now you can either pause
the video if you want to, and take note of
these answers, or if you want to wait, I will
tell you where you can download my full set
of Walmart interview questions and high-scoring
answers. Question number two, why do you want
to work for Walmart? Now, most people will
give an average answer to this Walmart interview
question. However, this is your opportunity
to give a positive, solid answer that shows
you have researched the Walmart brand and
also their values and ethics. And this is
also your opportunity to talk about any latest
new stories that you have gleaned from the
Linked-In page. Here's my suggested answer.
“I’d like to work for Walmart for three
main reasons. Firstly, the 4 Walmart values
are attractive to me. Service to the Customer,
Respect for the Individual, Striving for Excellence
and Acting with Integrity are all values that
ring true with my own style of working. Secondly,
the Walmart culture, which is created around
those values, makes it one of the best places
to work in America. We spend a lot of time
at work, and I want to work with a group of
like-minded people who are all continually
improving and growing together to deliver
great service to the customer. Finally, because
Walmart sets high standards and supports its
staff, I feel I will be able to work here
for a long period of time. I am at the stage
in my life where I want long-term employment
and, if I am successful, I feel I will be
able to enjoy a stable and fruitful career
in a positive working environment.” Now,
what I like about that answer is you're not
just giving one reason why you want to work
for Walmart, you're giving 3 really good reasons,
and that will help to make you stand out.
And it shows that you have research the organization
and you are talking about those four Walmart
values, which in my opinion are really important!
Now, don't go anywhere, because I've still
got many questions to run through. But when
you're ready, if you want to CLICK THE LINK
in the top right hand corner of the video,
it takes you through to my website, PassMyInterview.com,
where you can download my full set of Walmart
interview questions and top scoring answers
in PDF format. Let's move on to the next Walmart
interview question: How would you deal with
a disgruntled customer? I think this will
come up at your interview. Now there is a
set process for dealing with unhappy customers.
My advice is to follow my suggested four-step
process for dealing with dissatisfied customers,
but also mention in your answer, you would
always remember to follow your Walmart customer
service training. That's really important.
Here's my suggested answer. “First and foremost,
I would always remember to follow my customer
service training that I would have received
when I join Walmart. I would always put the
customer first when dealing with them, smile,
be positive and listen to their complaint
carefully. It would be important for me to
quickly get to the bottom of the issue by
asking clarifying questions and also apologize
for any problems that have been caused. I
would also look to resolve their complaint
there and then, on the spot, and confirm with
the customer that they were satisfied with
my resolution. I would then look for ways
to make sure the problem did not happen again.
Throughout my dealings with the customer,
I would remember I am representing the Walmart
brand and I would make sure I put their needs
first.” Even though you've not had any training
on dealing with customers and complaining
customers at Walmart, that shows that you
are putting the customer first, which in my
opinion is really, really important. You're
trying to resolve it and you are understanding
the fact that Walmart would not be as successful
as it is without happy customers. Tell me
about a time when you went above and beyond
to achieve a goal? This is one of those behavioral
type interview questions. They're asking us
to give a specific situation. So this Walmart
interview question focuses on your ability
to provide great service, contribute positively
to the goals of your team, and also strive
to achieve excellence in your work. Make sure
you use the STAR technique when structuring
your answer. The star technique for answering
behavioral type Walmart interview questions
is, Situation, Task, Action and Result. The
situation element is: you tell the interviewer
the SITUATION you were faced with. You then
move on and explain the TASK that needed to
be done. You then go into detail about the
ACTION, the specific action you took to achieve
the task. And you finish off with the RESULT.
And it's always important to make sure the
result is positive following your actions.
Whenever they say to you, can you give an
example of… or, describe a situation when
you… then that should be a prompt for you
to use the STAR technique. In your mind, you
would think ‘STAR technique – situation,
task, action and result.’ Let's have a look
at some examples of going above and beyond
what is expected, and then I will give you
a suggested answer. It includes: going out
of your way to help or assist a customer by
providing exceptional customer service that
takes more time than usual. Another example
of going above and beyond is: staying behind
late at work at short notice, because your
manager or supervisor needs someone to help
out completing a job or task that is not part
of your normal job description, because you
want to help the team achieve its goal. That's
a great example of going above and beyond
what is required. And also volunteering to
train up a new member of staff that has just
joined the team to make sure they feel welcomed,
and they can carry out their work to the necessary
high standards. That's four examples of going
above and beyond what is expected. But they're
asking us to give a SPECIFIC time when we've
done that. Here is my suggested answer using
the STAR technique: “I was working as part
of a team and my manager asked for a volunteer
to help out another department for a 4-week
period, as they were short staffed. Although
I was not yet aware of what I was required
to do, I immediately put my hand up and volunteered
to help out. I saw it as my responsibility
to help out the department as we were all
working for the same organization and towards
the same goal. I also saw this as an opportunity
to learn a new skill. The very next day I
started working in the new department and
the supervisor gave me three tasks to work
on. Despite my lack of knowledge in the task
areas, I shadowed other team members, studied
the relevant manuals and also put in extra
hours to learn how to carry out each task
to the necessary standard. At the end of the
4-week period, I had completed all tasks successfully
and I had not only made new work friends in
the process, but I also got to learn about
other important aspects of the organization
which then helped me in my usual role. You
can see there how the STAR technique is brilliant
for answering behavioral type interview questions,
because it follows a set logical process.
You're telling a story about a time when you
went above and beyond to achieve a goal. And
also, what you got from that situation. The
next Walmart interview question is: What are
your strengths and weaknesses? The ‘weaknesses’
element of this Walmart interview question
is difficult to answer. Whilst it's important
to be honest, my advice is to not give a weakness
that is a match for the job description, because
if you do, you most probably will not get
hired! Here is my suggested answer. “I have
a number of different strengths that I can
bring to this Walmart role. These include,
the ability to always put the customer first
and an understanding that without happy customers,
Walmart will not be successful. I am a hard-working
person who will support my team mates and
I will promise a commitment to always improving
and developing in my role. Other strengths
include great attention to details skills,
honesty and integrity, and also a positive
and cheery disposition. In regard to my weaknesses,
I would say I am too self-critical at times
and I tend to worry about how others may perceive
me. Having said that, I am learning to value
feedback that is from people I respect the
most, such as my managers, and then not worry
too much about what other people think. On
the plus side, I am always willing to take
onboard feedback with a view to improving.”
What I like about our answer, is you are front
loading it with strengths. There are about
three or four strengths in there. You are
giving one weakness, which in my opinion is
a safe weakness. It shouldn't do you any harm
during your Walmart interview. Let's now take
a look at some questions to ask at the end
of your Walmart interview. At the end of the
interview, it's likely that the hiring manager
or recruiter is going to say to you… “Do
you have any questions you would like to ask?”
Here’s three that I recommend you ask: What
is the most important thing to remember when
working as part of a team here at Walmart?
What is the most important thing to remember
when working as part of a team here at Walmart?
I like that question, because you are asking
them what's important to the team at Walmart?
What can I do? And they might say… “It’s
supporting other team members, making sure
you do your job properly, working to a high
standard.” The next question to ask in a
Walmart interview is: “What are the future
plans for Walmart? Do you see online sales
increasing significantly over time?” That's
a good question, because it shows that you
want to stay there for a long period of time,
and you're interested in the future ambitions
of the company. “Can you tell me the type
of training I will undergo once I start working
at Walmart?” What type of things would I
learn and how long will the training last
for? That shows you’re keen to get started?
That's three questions that you could ask
at the end of your Walmart interview. Now,
I strongly recommend you CLICK THAT LINK in
the top right hand corner of the video. I
have put on there 27 Walmart interview questions
that I recommend you prepare for. Now, of
course, you're not going to get asked all
of those questions, but those are the ones
that I believe some of them will come up during
your interview. So at least go through to
the page, have a look at the questions. I've
also put some tips on that page… further
tips for helping you prepare for your Walmart
interview. I hope you've enjoyed that tutorial.
Please say “hi” in the comments section
below. It’s always good to hear from everybody.
Please don't forget to SUBSCRIBE and hit THE
LIKE BUTTON, because that tells me that you
do like the content, and I will therefore
spend more time creating it for you. Thank
you very much for watching, and I wish you
all the best for passing your Walmart interview.
Have a brilliant day. Cheers!
