EMILY: DOUG SHOWS US THE NEW
RULES AND PROCEDURES.
>> THE NUMBER ONE PRIORITY IS
THE SAFETY OF THE CUSTOMERS AS
WELL AS THE SAFETY OF THE
EMPLOYEES.
>> PRESIDENT AND CEO OF THE
MASSACHUSETTS BANKERS
ASSOCIATION.
HIS ORGANIZATION REPRESENTS 135
BANKS WITH CLOSE TO 2000 BANKING
LOCATIONS ACROSS THE STATE.
EVEN FINANCIAL WERE CONSIDERED
ESSENTIAL BUT MANY WERE OFFERING
LIMITED FACE-TO-FACE
TRANSACTIONS.
BUT NOW WITH THE ROLLOUT, FORTE
SAYS CUSTOMERS SHOULD EXPECT TO
SEE CHANGES.
>> I SEE THE INDUSTRY GOING TO A
GROCERY STORE MODEL.
REPORTER: THERE ARE SET HOURS
FOR SENIORS AND PLEXIGLASS
BARRIERS THAT MAY BE INSTALLED
BETWEEN THE TELLER AND THE
CUSTOMER.
>> IT IS IMPORTANT FROM A HEALTH
SAFETY STANDPOINT.
PART OF THAT SAFETY PLANE IS
DEALING WITH THE PEOPLE WEARING
MASKS INSIDE A BANK.
THE NBA CREATED A NATIONAL
POLICY OF NO HATS, NO HOODS, NO
SOME GLASSES AS A DETERRENT TO
BANK ROBBERIES.
NOW THEY WILL HAVE TO ADJUST AND
ASK CUSTOMERS TO MAKE A SLIGHT
ADJUSTMENT AS WELL.
>> IDENTIFY CUSTOMERS FROM A
REGULATORY STANDPOINT AND FROM A
SECURITY STANDPOINT.
DOUG: YOU MAY ALSO SEE A GREETER
.
IT THEY WILL BE ON HAND TO
DIRECT LOBBY TRAFFIC, CHECK
MASKS AND YOUR TEMPERATURE
