(gentle music)
- Robotic process automation
is really our ability
to take manual tasks, repeated tasks,
that either contacts in a
front or back office agents
are handling, and be
able to automate those
in a way that is number
one more efficient,
number two less error prone,
and obviously much more scalable.
- We are not targeting
the back office automation
the same way that other vendors do
because we put that technology
into use as an enabler
for automated agents like
chat bots, and visual IVR.
- We also use robotic process automation
in order to digitally enable processes
that we can't do today,
so say for example,
you're looking to implement
a self-service use case
on your website or on your mobile app,
and the required services that are needed
to fulfill that request
are either unavailable
or not even considered for implementation
from an API perspective.
So you're really in a situation
where you wanna do something,
you wanna implement a use case,
but you don't have the back
end plumbing and connectivity
that you need in order to make that happen
in a self-service or
digitally enabled fashion.
So RPA can come in and really mimic
what an agent would have done
from a process perspective
when handling this type of use case,
and then wrap that whole
process in a service
and expose that out for digital consumers.
(gentle music)
