LOT OF FRUSTRATION FOR
SOME, WHILE OTHERS FIND THE
NEW WAY OF DOING THINGS MORE
CONVENIENT.
ALL IN-PERSON SERVICES AT
THE D- M-V ARE BY
APPOINTMENT ONLY, AND
RIGHT NOW, YOU MUST REQUEST
THAT APPOINTMENT OVER THE
PHONE.
FOR SOME ... THE PROCESS IS
DAUNTING. WAITING ON HOLD
FOR MORE THAN AN HOUR.
<MICHAEL TODD 1:51-2:05
SOMETIMES THE CALL TIMES
ARE A LITTLE BIT LONGER
WE'RE SEEING 300-400% CALL
VOLUME EVERY DAY. WITH AN
EYE TOWARDS EFFICIENCY
WE'VE RE-TRAINED STAFF,
WE'VE REPURPOSED STAFF TO
GET THEM ON THE PHONES TO TRY
TO GET THOSE CALL TIMES
DOWN.>
WHEN IT COMES TO RENEWING A
LICENSE, OFFICIALS SAY
THEY'RE PRIORITIZING
THOSE WHO ARE EXPIRING.
RIGHT NOW - THEY ARE ONLY
SCHEDULING OUT THROUGH THE
END OF OCTOBER.
WE PUT OUT A CALL FOR
FEEDBACK ONLINE AND THE
REVIEWS FROM CUSTOMERS ARE
MIXED ...
ONE WOMAN SAYING SHE WENT
YESTERDAY AT HER ASSIGNED
TIME AND WAS IN AND OUT IN 10
MINUTES. SHE SAID THERE
WERE NO LINES OR CROWDS ...
IT WAS THE BEST D-M-V
EXPERIENCE SHE'S EVER HAD.
BUT OTHERS ARE HAVING AN
ESPECIALLY DIFFICULT TIME
WITH áNEW DRIVERS... ONE
MOTHER WROTE:
"TRYING TO GET MY SON HIS
LICENSE HAS BEEN
INCREDIBLY STRESSFUL ...
IT TOOK 2 WEEKS TO GET A CALL
FOR HIS KNOWLEDGE TEST
APPOINTMENT, THEN IT WAS
SCHEDULED A WEEK AND A HALF
LATER."
<MICHAEL TODD 4:14-4:23
THOSE ARE SCHEDULING OUT
SOME LOCATIONS SOME OF
THOSE TESTS ARE SCHEDULING
OUT FURTHER BUT WE DO HAVE
ROAD TESTS AVAILABLE AS
EARLY AS NEXT WEEK.>
OFFICIALS URGE CHECK THEIR
WEBSITE TO SEE IF THEY CAN
AVOID HAVING TO MAKE AN
APPOINTMENT.
<MICHAEL TODD 9:04-9:16
GO TO WWW.NH.GOV/DMV AND
LOOK TO SEE WHAT SERVICES
WE'RE OFFERING ONLINE
THROUGH OUR DROPBOX SYSTEM
AND THAT CAN BE CONDUCTED
THROUGH THE MAIL AS WELL.>
OFFICIALS SAY THEY WILL BE
ROLLING OUT AN ONLINE
SCHEDULING PROGRAM THAT IS
