Hey, this is Dustin from Streamlabs.
Today I'm going to show you how to effectively
identify and correct issues you may have with
your alerts using Streamlabs OBS.
If you’ve spent some time setting up your
alerts and aren’t able to get them working,
we’ll walk you through how to fix the most
common issues, step by step.
UPDATE SOFTWARE
First we recommend trying the basics: making
sure your software is up to date.
Check your version of Streamlabs OBS to make
sure it’s the current version.
You can see what version your software is
in the upper left side of the application
If you’re not sure, you can always get a
fresh download to install from streamlabs.com,
where we always have the latest version to
download.
RELOG INTO YOUR ACCOUNT
Most Streamlabs tools use Twitch, YouTube,
Mixer or other APIs to pull info.
Logging out of Streamlabs and then logging
back in, with the streaming service account
that was causing issues, will attempt to recreate
the connection.
In Streamlabs OBS, make sure you fully log
out of the application by clicking the logout
button on the upper-right.
Restart the application and log back in to
reactivate your widgets.
RE-ADD LINKS
Sometimes an Alert issue may originate from
the connection between your Streamlabs OBS
and the website, or the cache within the source.
If you are using Streamlabs OBS, try to clear
the cache by removing your Widget Sources
and re-adding them back in.
The same can be done in OBS Studio or Xsplit
by removing Browser Sources and re-adding
them.
RE-LINK ACCOUNT
It's possible that the connection between
the two services has fully expired, which
can also happen after making major account
changes.
To disconnect your Streamlabs account from
Twitch, log onto your Twitch account and go
to Settings: other connections.
From here you can find ‘Streamlabs” and
disconnect.
Similarly, on YouTube you can log on and go
to Settings.
Next, click on "View or change your account
settings".
It'll take you to your Goolge Account Settings,
then under Sign-In & Security, there's an
option called "Apps With Account Access".
This shows you all of the apps that can access
your Google account.
Click oon Manage Apps, and then select Streamlabs.
You'll then be able to remove its access from
your account.
On Mixer, the same option can be found by
going to Account, then “OAUTH apps”.
On Facebook this is done under Settings, then
Business Integrations.
Once you’ve unlinked your account, make
sure you are logged out of Streamlabs as well,
then log back in.
You will be asked to re-confirm the required
permissions needed to use Streamlabs again.
FIREWALL
Typically your widgets will need to access
the internet to receive new data, and if your
Firewall isn’t set up properly it could
block them from doing so.
To check this, open the Control Panel--in
Windows 7 you can do this by going to Start,
and in Windows 10 press the WinKey.
Click on Windows Defender Firewall, for some
versions you may need to click the System
and Security section first.
Click on "Allow an app or feature" through
the Windows Defender Firewall to add permission.
Scroll through to find Streamlabs OBS, or
another streaming software you may be using.
If you were unable to find your streaming
software on the list, click “Allow another
app”.
You might need to click “Change Settings”
first if this is grayed out.
From there, hit the “Browse” button and
navigate to your streaming software .exe file,
which by default is located in Program Files,
Streamlabs OBS.
Select the .exe and click Add.
IPv6
IPv6, or Internet Protocol Version 6, is a
network layer protocol which allows communication
and data transfers to take place over the
network.
You’ll want to check your settings for this
to make sure it’s not interfering with this,
and to do so you’ll need to go to your Control
Panel by clicking Start in Windows 7 or pressing
WinKey in Windows 10.
Click "Network and Internet", then "Network
and Sharing Center".
Next, click on your used connections devices.
This is commonly called Ethernet but the name
can differ.
Click on Properties in the general tab of
the network device status and scroll down
to find Internet Protocol Version 6 (TCP/IPv6).
Double click it.
Check “Use the following DNS server addresses”
Set the Preferred and Alternative DNS servers
as shown here.
Check Validate settings upon exit.
Click OK twice.
Click Close.
As a last resort, you can also try unchecking
Internet Protocol Version 6 (TCP/IPv6) entirely.
RESET API TOKEN
You can try to reset your API token, but please
note that doing this will require you to update
all of your Streamlabs Widget URLs.
First remove all widgets from Streamlabs OBS,
or other streaming software, by going to My
Account, API settings.
From here, click the API tokens tab, then
refresh.
Re-add your new widget links back into Streamlabs
OBS editor.
Run a test alert to see if this worked!
REACH OUT FOR HELP]
If all else fails, Streamlabs has a support
staff that wants to help.
Reach out to us on twitter or our Discord
channel to get in touch with a team member
who can help.
Be sure to download Streamlabs OBS by visiting
Streamlabs.com and hop into server at Discord.gg/stream
for live community support.
Check out the links in the description below.
