Cancelled flights create major problems for
everyone involved: your customers are frustrated,
and you have to reimburse everyone in cash
for missed flights. The US DOT and the European
commission stipulate that airlines have to
pay their customers back in cash for cancelled
flights. US airlines alone have to pay back
more than USD 20bn to their customers during
this pandemic. And even without Corona Virus, cash refunds related to a variety of other interruptions are an ongoing challenge for airlines.
For the already cash-strapped airlines
cash is not only
king but essential for survival.
But what if there was a way to keep your cash
and keep your customers happy? Rebound your
money with Rebound Technologies! With Rebound
you give your customers a choice to pick non-cash
alternatives over their entitled (cash) refund.
Here is how it works:
You easily link your refund data-set to our
platform and let us know how much of your
scheduled cash-refunds you wish to retain?
You then create general offer-types like vouchers,
miles or upgrade certificates.
Rebound determines the optimal offer for each customer...
...based on your target cash-retention rate and
your selected offer-types...
Our proprietary data and algorithms ensure that you
retain your targeted cash
amount while keeping your opportunity cost
as low as possible.
Through our ClearView platform you can review
the offer proposal on a customer level and,
if you like, make changes to any offer.
Once you approve the offer plan, all of your
customers receive an invitation to look at
their personalized proposals. Travelers can
freely choose to receive their cash-refund
or pick one of the attractive non-cash alternatives.
You keep your cash and ensure that
your customers return to you for future travel.
That’s Rebound!
