I am J P Agarwal. I am proprietor of JP Enterprises.
We are into retail business. We are authorized
sellers for Titan, Fastrack and Sonata watches.
We started Flipkart around nine months back,
we were transformed from a retail outlet at
Malad in Mumbai to a global seller selling
our products all over the country. Flipkart
logistic partners helped us in getting the
product shipped across the country in a very
hassle-free manner. As the business grew,
we realized that our payments are receiving
on time, we started receiving the payments
in a much quicker manner.
With the latest revision in the Flipkart return
policy, it has been very simple for us now.
The company Flipkart takes care of all the
decisions regarding the return and they just
handle it directly. I am glad to say that
we moved on to Flipkart Advantage program
sometime back, the Flipkart Advantage program
helps us in storing our products directly
at the Flipkart Bhiwandi office in Mumbai.
We save a lot of time and lot of manpower
requirement and also a lot of storage requirement
at our end. Flipkart Advantage gives a lot
of benefit to the customer, the first being
the 24 hours guaranteed delivery across any
location across the country.
We have been following a few techniques or
few policies very religiously throughout our
tenure with Flipkart. First being that we
ensure that all our products are dispatched
correctly within 24 hours or within the SLA
timeframe, this ensures us that we have a
very minimal returns from the customer. Second,
we ensure that we do a proper packaging using
the correct materials like bubble wrap or
the Flipkart boxes, the plastic covers, so
that customer when they receive the product
it is in a perfect condition, that really
makes the customer happy. And then a few little
things like we have made our own thank you
card which we insert in every package which
we dispatch at our end.
We must have started off around 100 SKUs when
we initially started, joined hands with Flipkart,
we have moved on to 2000 SKUs as of now and
very soon we plan to grow up to 3000 SKUs.
Our business have grown up to 300% over the
past nine months. We started with around 300
to 400 watches per month before we actually
joined Flipkart, as soon as we joined Flipkart
over a period of around six months, we touched
around 1,000 pieces a month and with after
we moved on to Flipkart Advantage, we are
now at around 1,500 pieces a month.
I would like to say a special thanks to the
Flipkart Account Managers, they have really
helped us in identifying our potential. They
have helped us in identifying the right products,
the right brands, and even the right verticals
to target on Flipkart. We are also launching
our own brand in design a private label very
soon on Flipkart. We have already got a go-ahead
from the Flipkart managers for doing so.
