Enable Personalized Care
How can I create an experience
that gives people control over their health data
and provides insights that facilitate self-care
and family support?
How can I better engage patients and their family members
in healthcare decisions
with highly secure,
personalized solutions?
How can I rapidly analyze and get insights from data,
unique to each case,
so clinicians and patients
can coordinate effectively on treatment plans?
How can I make my patients
the star players in achieving their best health?
Microsoft
helps to streamline medical data into a single,
accessible database.
Our cloud solutions are built to strengthen your entire system,
not just treat symptoms.
Using insights from patient-specific data,
provide those you serve with a personalized experience
where they stay engaged and up to speed on their treatment.
Here’s how.
Meet 12-year-old Ella.
She woke up in the middle of the night
with an ear ache and fever.
Her mom, Alison,
is trying to determine whether they should go to the hospital.
Alison chats with her provider’s
24-hour virtual assistant to get advice.
When her chat is answered,
Alison is relieved when Brad,
a patient experience specialist,
already knows her name.
He’s using Microsoft Dynamics 365 for Customer Service
to access Ella’s clinical health data
and personalize his interaction with Alison.
After reviewing Ella's medical history
and walking Alison through a series of guided questions,
he determines Ella is not presenting additional symptoms
which would warrant a hospital visit.
Instead, he makes the first available appointment
for Ella to be seen by her doctor.
Later that morning,
Alison takes Ella to her doctor appointment.
The doctor who will be treating Ella
has a full view into her symptoms
from the case opened by
the provider's customer service representative.
Ella is treated and sent home with care instructions.
And a follow-up call
from the customer experience team to check her condition
is automatically scheduled.
Through a mobile application,
Alison can chat with Ella’s doctor’s office
to provide up-to-the-minute health updates.
But this is just the beginning.
With the Microsoft Dynamics 365 Healthcare Accelerator,
the provider’s marketing team
sees that Alison’s family needs flu vaccinations.
They proactively send an app notification
about an upcoming mobile vaccination clinic.
Because it made her family’s healthcare maintenance easy,
Alison signs up for the mobile clinic.
Her provider reached her with the right message
at the right time,
delivering an experience that exceeded her expectations
and earned her loyalty.
And everyone benefits from fewer hospital and office visits.
Microsoft empowers healthcare organizations of all sizes
to reimagine the way they bring together people,
data,
and processes.
We enable personalized care
by providing a 360-degree view
of patients across care givers
to improve treatment.
Healthcare providers
are also able to gain insights from complex data
to develop precision medicine and treatments
across different patients and groups.
